One of many reasons I wont be using 2Degrees

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friedCrumpet

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#247575 17-Aug-2009 12:07

vavroom:
I wrote about my experience on my site:
http://accessibility.net.nz/blog/you-did-not-lose-me-as-a-customer-you-pushed-me-away/

I read your blog. Did it occur to you to actually ring their helpdesk? If you ask me using twitter or replying to an automated text are entirely innappropriate methods of actually requesting help.

Edit:

Just checked 2degrees website, wouldn't you know it they don't list twitter, facebook or texting in their methods for getting customer service! There's a phone number and hey, a helpful page if you didn't recieve your chinwag sim: http://www.2degreesmobile.co.nz/web/guest/lost-sim

coffeebaron

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#247577 17-Aug-2009 12:08

I'm not sure why people are comparing data pricing at this stage. 2degrees have not launch 3G, so there is not much point in them launching "proper" data plans yet.

E.G. if they launched a flash new 10GB Mobile data plan for $50 per month, we'd have forum posts on "can't use my 10GB cause this GPRS is so slow! - what a joke 2D!"

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slippers

193 posts

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#247583 17-Aug-2009 12:16

friedCrumpet:
vavroom:
I wrote about my experience on my site:
http://accessibility.net.nz/blog/you-did-not-lose-me-as-a-customer-you-pushed-me-away/

I read your blog.? Did it occur to you to actually ring their helpdesk? If you ask me using twitter or replying to an automated text are entirely innappropriate methods of actually requesting help.?

Edit:

Just checked 2degrees website, wouldn't you know it they don't list twitter, facebook or texting in their methods for getting customer service!? There's a phone number and hey, a helpful page if you didn't recieve your chinwag sim: http://www.2degreesmobile.co.nz/web/guest/lost-sim

lol serious?

Write a blog and didn't even actually ring them.

Fail

freitasm

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#247585 17-Aug-2009 12:19

friedCrumpet:
vavroom:
I wrote about my experience on my site:
http://accessibility.net.nz/blog/you-did-not-lose-me-as-a-customer-you-pushed-me-away/

I read your blog. Did it occur to you to actually ring their helpdesk? If you ask me using twitter or replying to an automated text are entirely innappropriate methods of actually requesting help.

I agree. While a lot of people think highly of Twitter it's not an official help desk for any company I deal with, even though some of these companies may answer questions there. Most of the times people behind Twitter have other jobs - they are not hired to monitor Twitter 100% of the time.

I would call their help desk, and don't be so quick to blame them - or any other company - for not replying to Twitter...

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Paulthagerous

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#247587 17-Aug-2009 12:21

freitasm:
friedCrumpet:
vavroom:
I wrote about my experience on my site:
http://accessibility.net.nz/blog/you-did-not-lose-me-as-a-customer-you-pushed-me-away/

I read your blog. Did it occur to you to actually ring their helpdesk? If you ask me using twitter or replying to an automated text are entirely innappropriate methods of actually requesting help.

I agree. While a lot of people think highly of Twitter it's not an official help desk for any company I deal with, even though some of these companies may answer questions there. Most of the times people behind Twitter have other jobs - they are not hired to monitor Twitter 100% of the time.

I would call their help desk, and don't be so quick to blame them - or any other company - for not replying to Twitter...

slippers

193 posts

Master Geek

#247598 17-Aug-2009 12:32

He replied to the automatic sms he received about his Chinwag sim and expected a .......................................................................... [cropped]

[Mod (N8): Edited as it was breaking the site's formatting]

vavroom

23 posts

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#247622 17-Aug-2009 13:00

For the record, I *have* rang the helpdesk, which I forgot to write about on the blog post. I did not get a response, and left a message. They never called back.

I used Twitter to try and get their attention because they had been interacting with me on Twitter until the day they went live. I had exchanged several DM's and tweets with the @2degreesmobile.

As for the SMS about the SIM, nothing indicated it was a non-reply service.

But thanks guy, you really know how to make someone welcome.

Paulthagerous

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#247632 17-Aug-2009 13:10

vavroom: For the record, I *have* rang the helpdesk, which I forgot to write about on the blog post. I did not get a response, and left a message. They never called back.

I used Twitter to try and get their attention because they had been interacting with me on Twitter until the day they went live. I had exchanged several DM's and tweets with the @2degreesmobile.

As for the SMS about the SIM, nothing indicated it was a non-reply service.

But thanks guy, you really know how to make someone welcome.

That wasn't meant as a personal attack or anything. It is just that around here you have to make sure you mention all the relevant facts so that the situation is represented as it is. If you had of told us then we would (well, I would have. Can't speak for others) have sided with you right from the start. Too often people miss out crutial information that prejudices one side unfairly (in this case you!)

One only has to look at the recent Stuff article where "Angry users slam XT" was based largely on the view of a couple of GZers, or NBR's adoption of the tag "Stoner Phone" to represent most of 2d's range, to see what impact these things can have.

I would try ringing them again and asking to speak to the Team Leader. Dunno if they can do anything more, but it is more likely to be followed up I would think.

vavroom

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#247655 17-Aug-2009 13:30

Thanks for that Paul.

Honestly, I'm not particularly fussed. If 2Degrees want me as a customer, at this point, I don't think it's up to me to chase them up.

lchiu7

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#247793 17-Aug-2009 17:17

It would be interesting also once we see their contract plans before making any decision about whether it's worthwhile to switch or not

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johnr

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#247795 17-Aug-2009 17:25

lchiu7: It would be interesting also once we see their contract plans before making any decision about whether it's worthwhile to switch or not

I will be amazed if you see contract plans

You might see on account

John

lchiu7

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#247796 17-Aug-2009 17:28

That's what I meant - on account rather than Prepay

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nate

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#247971 17-Aug-2009 23:44

vavroom: Honestly, I'm not particularly fussed. If 2Degrees want me as a customer, at this point, I don't think it's up to me to chase them up.

Go and buy a $2 SIM next time you get gas. Easy.

cokemaster

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#248261 18-Aug-2009 17:28

Another interesting comparison is:
Casual Telecom / Vodafone sms: 20c
Casual 2 Degrees sms: 9c
Telecom XT 150 sms @ $6 = 4c
Telecom XT 600 sms @ 12 = 2c
Telecom XT 1500 sms @ 18 = 1.2c
Telecom $10 text (any NZ number) @ $10 = 2c
Telecom Boost text (on-net) @ $10 = 0.5c
Vodafone TXT2000 (on-net) @ $10 = 0.5c

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lchiu7

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#248263 18-Aug-2009 17:31

nate:
vavroom: Honestly, I'm not particularly fussed. If 2Degrees want me as a customer, at this point, I don't think it's up to me to chase them up.

Go and buy a $2 SIM next time you get gas. Easy.

I did that at the Supermarket. When I got home to activate (dialling 200) it failed. I had to call the CSR and was on the phone for 15 minutes as they worked why it did not have $2 credit. I think (if somebody had been counting) that call cost more than $2!

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