Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
919 posts

Ultimate Geek
+1 received by user: 46


  # 249215 20-Aug-2009 21:43
Send private message

The slingshot telemarketers are a pain they always ring me,hard for them to beat my VOIP,Naked DSL set up. Last time they rang I gave them my parents number,they had always been a Telecom customer since day dot. But now my olds get a cheaper line rental,cheaper tolls and free dial up internet, they are saving heaps and are happy.

484 posts

Ultimate Geek

Trusted

  # 249277 21-Aug-2009 07:46
Send private message

1gkar - If you are very persistant you can talk to the executives, you just have to be sneaky or creative about it. It took me being escalated up to team leader level, then to call centre manager level where I got their email address, checked the formatting of the email address, did some research to track down the person in charge of all of their customer services, use their name with the same formatting as the other slingshot employees and voila, I got hold of them

Was a bit of a pain, but hey I firmly believe that executives shouldnt be able to hide behind their underlings so took it upon myself to go as high as I could




For billions of years since the outset of time, every single one of your ancestors survived, every single person on your Mum and Dads side, successfully looked after and passed onto you life.  What are the chances of that like?

 
 
 
 


1819 posts

Uber Geek
+1 received by user: 52

Trusted

  # 249403 21-Aug-2009 13:05
Send private message

This morning, I got a Telemarketing call from Slingshot. It was a Kiwi guy, I asked about the FairGo and he blamed it on an Indian subcontractor.

They where trying to sell me Slingshot. Great, but I am already a customer.
Slingshot, here's a tip to save money and time, don't both selling your existing customers stuff they already have, they idea is to sell to new customers...

Oh and I have been put on the don't contact list, 3 times, twice by ScottH of Slingshots marketing.
Tip #2 - don't call the people who have asked not to be telemarketed, that's rude.

722 posts

Ultimate Geek


  # 249508 21-Aug-2009 17:51
Send private message

Balchy: 1gkar - If you are very persistant you can talk to the executives, you just have to be sneaky or creative about it. It took me being escalated up to team leader level, then to call centre manager level where I got their email address, checked the formatting of the email address, did some research to track down the person in charge of all of their customer services, use their name with the same formatting as the other slingshot employees and voila, I got hold of them

Was a bit of a pain, but hey I firmly believe that executives shouldnt be able to hide behind their underlings so took it upon myself to go as high as I could
Congradulations on getting through & having your say. I hope you made it worthwhile. But, as you said, it shouldn't be that difficult to have contact with the decision-makers & until things change, I won't alter my ridicule of the corporate system. After all, they expect people to pay top dollar for their products & services, they should supply equal levels of support & communications.




Silverstone LC14 HTPC Case/Intel E4600 CPU/GA-EP35-DS3 MOBO/Asus EN9500GT graphics/2GB RAM/total 2TB HDD space/HVR-2200 & 2X 150MCE tuner cards/LG GGC-H20L BD Drive/MCE2005/Mediaportal/TVServer 1.1.0Final/LG 55"3D LED-TV/Denon AVR-1803 receiver/X1 projector

1267 posts

Uber Geek
+1 received by user: 66


  # 249834 23-Aug-2009 16:06
Send private message

In some ways it's good to see that they treat potential customers the same way as they treat customers with requests / network issues. (They ignore and don't follow up requests.)




rm *


188 posts

Master Geek
+1 received by user: 15

Trusted

  # 249929 23-Aug-2009 21:40
Send private message

Balchy: 1gkar - If you are very persistant you can talk to the executives, you just have to be sneaky or creative about it. It took me being escalated up to team leader level, then to call centre manager level where I got their email address, checked the formatting of the email address, did some research to track down the person in charge of all of their customer services, use their name with the same formatting as the other slingshot employees and voila, I got hold of them

Was a bit of a pain, but hey I firmly believe that executives shouldnt be able to hide behind their underlings so took it upon myself to go as high as I could


I had a problem with them a few years ago (can't remember exactly how many) - at the time they had one of those phone systems where you could select people from a menu - anyway I managed to find an option for Annette Presley - I was most suprised when after I selected it she answered the phone virtually straight away - anyway the problem was sorted very quickly and I was most impressed!

6434 posts

Uber Geek
+1 received by user: 1571


  # 250051 24-Aug-2009 11:55
Send private message

hellonearthisman: http://tvnz.co.nz/fair-go/slingshot-better-place-than-2929978

ISP income vs complaints to FairGo and there is not Better place than Slingshot.

http://tvnz.co.nz/fair-go/deal-aggressive-telemarketers-2930381/video



Quite interesting stats.

 

Obviously it’s not a totally scientific way of looking at how good the customer service of each company is, but basically you would expect that an average company would have roughly the same % of complaints as they do % of market share,  a company with relative poor customer service to have higher complaints % than market share, and a company with relative good customer service to have lower complaints % than market share.

 

Looking at the larger companies by that logic:

 

Relatively poor customer service - Slingshot (7% of complaints >  1% of market share),  Vodafone (34% of complaints > 27% market share )

Relatively good customer service – Telstra (7% of complaints < 9.5% market share),  Telecom (46% of complains < 56% market share)

 

Average customer service (bordering on good, but only 0.5% difference) – Orcon (0.5% of complaints ~ 1% market share)

 
 
 
 


88 posts

Master Geek
+1 received by user: 7


  # 254210 8-Sep-2009 22:28
Send private message

Oh yes, the CEO's of multimillion dollar companies just LOVE how every Joe Bloggs thinks their individual issue needs to be brought to their attention!

Seriously though, there is a helpdesk for a reason. If you aren't getting the results you want from the helpdesk, you're better to write in a complaint email/letter explaining what's gone wrong, and outlining a reasonable date expected for resolution.

And by reasonable, I don't mean demanding to have a technician on site within 24 hours to fix a faulty phone line in the middle of a technician strike.

If you don't get the results that satisfy you, send a final notice referring to the previous one (I recommend attaching it as a copy and including the automatic response the system sent you), advising that your needs as a customer have not been met and your attempts to rectify this have failed, so you now need to advise them that you will be changing service provider.

Remember to tell them that you don't wish to cancel immediately, but they can expect a transfer notice to come through. If your physical line is stuffed, let them cancel it and when the new provider signs you up, any faults should be dealt with as a 'Failed Installation' (or something like that), where the new provider books a technician out to fix it.

Or let the old company fix it, then transfer away.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.