So Long Orcon

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Human
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#268713 30-Oct-2009 23:16

I think I know how Telecom does it.. They offer smaller caps to all other ISP's :P Therefore less people can afford (with overages of $20) to use the Internet, thus leaving clearer tubes.*

*Theory only, not based on any facts... Obviously.

Though completely off topic.

Back on topic, we had a power cut today. My router connected at 18500Kbps when the power came back up.

Nice to see, but, I am dreaming if I get anything close to that to a national server.

Most I am achieving at this moment is 13mbps. correction, 10mbps.

insane

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#268724 31-Oct-2009 01:21

Aaroona: .

Nice to see, but, I am dreaming if I get anything close to that to a national server.

Most I am achieving at this moment is 13mbps. correction, 10mbps.

I drop in here every so oftem and I'm noticing that you complain a lot, like you have some rear hate towards orcon. Why haven't you moved to a different ISP, And why has someone from Orcon not RQ'd you line oo payed you to leave.

I recall a story when some jerk called up Paradise (before it was taken over by Telstra) , moaned about how him and his friends where having issues. The manager took down the customers details along with all his frinds who were also having issues and cancelled all their accounts :)

10mbps is damn good, you head of and get yourself a connection with a 10mbps/1mbps CIR for less that you're paying now, you're getting a very good deal.

Aaroona

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#268728 31-Oct-2009 01:58

insane:
Aaroona: .

Nice to see, but, I am dreaming if I get anything close to that to a national server.

Most I am achieving at this moment is 13mbps. correction, 10mbps.

I drop in here every so oftem and I'm noticing that you complain a lot, like you have some rear hate towards orcon. Why haven't you moved to a different ISP, And why has someone from Orcon not RQ'd you line oo payed you to leave.

I recall a story when some jerk called up Paradise (before it was taken over by Telstra) , moaned about how him and his friends where having issues. The manager took down the customers details along with all his frinds who were also having issues and cancelled all their accounts :)

10mbps is damn good, you head of and get yourself a connection with a 10mbps/1mbps CIR for less that you're paying now, you're getting a very good deal.

I assure you, once Telecom offer a better overage charge/bigger cap. I am gone.

I'm not saying everything is bad about Orcon - Only their internet service at this point. Their phone service has been fantastic, especially their online tracking (phone calls etc)

Some days it can be really good. Like yesterday.
But tonight, good isn't even close. at the moment 1mbps to Sydney and 3mbps to the Napier server on an ADSL2+ 18mbps connection.

Fair call on me complaining a lot lately - I seem to have done quite a bit.

The moment a viable option becomes avaliable, then I will move. But until then, I am stuck - Especially since I am not the one paying the bill at the end of the month.

As to your comment about 10mbps being good. If it were to the AUS server, then sure. But nationally, we are meant to get sync speeds to Peered sites.

One of the reasons I havent moved also, is because I know what will happen - the moment everyone flocks to Telecom because of their good service, Telecom will begin to suck.. again.

PS: your story sounds like a load of rubbish. Got any news article or something to back that up? I hardly see that as being the truth, unless you missed a large piece of the puzzle.

Sounddude

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#268953 1-Nov-2009 09:38

Aaroona:
As to your comment about 10mbps being good. If it were to the AUS server, then sure. But nationally, we are meant to get sync speeds to Peered sites.

Most people do, except you it seems :P

I was getting awsome performance over the last week or so. Been getting my sync speed to LA/SanFran sites!

Aaroona:
PS: your story sounds like a load of rubbish. Got any news article or something to back that up? I hardly see that as being the truth, unless you missed a large piece of the puzzle.

Its a true story, heard it from people who actuall worked at paradise at the time. No news articles about it.

you could onl get away with it if you owned the company privatly though. Unlikley to happen these days though.

alliao

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#268958 1-Nov-2009 09:55

Sounddude:
Aaroona:
As to your comment about 10mbps being good. If it were to the AUS server, then sure. But nationally, we are meant to get sync speeds to Peered sites.

Most people do, except you it seems :P

I was getting awsome performance over the last week or so. Been getting my sync speed to LA/SanFran sites!

Guess i'm the minority then. Sync speed 20Mbps

Speed to LA/SF has become acceptable to me, and i just don't use local sites much(bandwidth wise) probably some tvnz video stream and radio stations online.

But I would be wary of telling people that they're the minority though = =, more likely than not if one person's having issues, there'd be at least a group of people in similar situation; they just don't bother complaining or are stuck in "official" support system.

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#268960 1-Nov-2009 10:06

alliao:

But I would be wary of telling people that they're the minority though = =, more likely than not if one person's having issues, there'd be at least a group of people in similar situation; they just don't bother complaining or are stuck in "official" support system.

You are right, I should rephrase. We cant do much about the Orcon customers who don't get their syncrate to the Auckland speed test sites, but Orcon+ customers are different as we have full control as they are on our equipment.

Orcon customers (Telecom Wholesale ports) we have no visability of the backhaul from the cabinet/exchanges, so we have no idea whats going on inside that network. Telecom Wholesale only gauretntee 32kbits per customer of backhaul. Orcon+ we aim for 100kbits per customer.

Are you an Orcon or Orcon+ customer?

alliao

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#268964 1-Nov-2009 10:17

Sounddude:
alliao:

But I would be wary of telling people that they're the minority though = =, more likely than not if one person's having issues, there'd be at least a group of people in similar situation; they just don't bother complaining or are stuck in "official" support system.

You are right, I should rephrase. We cant do much about the Orcon customers who don't get their syncrate to the Auckland speed test sites, but Orcon+ customers are different as we have full control as they are on our equipment.

Orcon customers (Telecom Wholesale ports) we have no visability of the backhaul from the cabinet/exchanges, so we have no idea whats going on inside that network. Telecom Wholesale only gauretntee 32kbits per customer of backhaul. Orcon+ we aim for 100kbits per customer.

Are you an Orcon or Orcon+ customer?

I'm on Orcon network, as my line went down to 1-2Mbps due to "interference" or whatever it is they tell people.

Through no acts of my own, I was affected. Orcon surely is a victim too(seemingly anyway), but I don't see or hear any action against Telecom, so I can only assume what they do is legal. Which raises an interesting point, maybe some average joe could start a new telecom company by introducing interference on everyone's line, forcing them to use their "clean" network.

The whole cabinetisation thing is quite beyond me, technical wise and procedure wise..

Simbosan

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#268993 1-Nov-2009 13:10

All this talk of speedtest makes me spit bullets:

I just did a test to LA, 1.3mb/s it says.

I have never, ever in all my time with Orcon+ had that speed from anywhere outside NZ. I very much doubt many people do. The ping test is 130, and again I have never and will never see that in any real situation. How speedtest manages these speeds I do not know.

I am amazed if I see 400kb/s a second from any site anywhere. Ping rate fluctuates wildly (unlike Telecom) between 230 - 800 on all international games that I have tried. At peak times I will regularly be disconnected because of congestion.

I have spoken to Orcon technical support many times and I once got someone to admit that there must be local congestion (Eastern Bays, Auckland area). But all they do is ask for endless tracert and ping tests. I have done MANY of these with no feedback as to the real cause, I am still in the dark.

I would never recommend Orcon to anyone, the opposite in fact.

S

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#269095 1-Nov-2009 20:40

Yeah, speedtest.net is definitely a load of bull really. This is what I get:

If I attempt to sustain this speed (pathetic though it is) my line will actually drop sync. Every ~75-80MB. I've reported this TWICE to Orcon, and still they have not had the decency to let me know any progress on the issue (mostly because there hasn't been any)

Sounddude

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#269096 1-Nov-2009 20:44

Kyanar

Show me your line stats.

Sounddude

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#269098 1-Nov-2009 20:46

Simbosan:

At peak times I will regularly be disconnected because of congestion.

S

That doesn't make any sence sorry. Congestion would never disconnect you.

Sounds like a line/modem fault if you are physcially having to resync your modem. Can you post your line stats please.

Aaroona

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#269116 1-Nov-2009 22:21

Well, to move off Speedtest.net

I was downloading a file from my friend the other day. He has 3mb upload and I was downloading at 39kb/s.
He was not using his upload at the time to make sure i had optimal speed. This was at 12am this morning.

So this isn't just a speed test. This is a real world application.

I had someone else download from the same source using a different ISP in NZ, and they were getting up to 200kb/s

Sounddude:
Aaroona:
As to your comment about 10mbps being good. If it were to the AUS server, then sure. But nationally, we are meant to get sync speeds to Peered sites.

Most people do, except you it seems :P

I was getting awsome performance over the last week or so. Been getting my sync speed to LA/SanFran sites!

Well, that's fantastic to hear then!

It's been so great that Orcon has been so facilitating over my whole issue, then. Especially if I am just a one off case and it's not all of your customers.

Excuse me if my snarky-ness seems more visible now.
But aside from a couple of questions you've asked me, plus the a technician sending out a new router (which didn't fix the issue), I haven't heard anything else.

And just to get things straight so there's no miscommunication - I am picking on Orcon as a company, not you as an individual [working for Orcon].

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#269122 1-Nov-2009 22:38

Aaron

I turned interleaving on for your line. If there are any errors on the line it should help.

It will have a tiny effect on the latency.

Let me know how you get on.

Sounddude

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#269123 1-Nov-2009 22:39

------------------------------------------------------------------------------------------------
Port Link IntSpeed FastSpeed Curr. SNR Attenuation TX Power Attainable Rate Linetype
ADM/OPR UP/DOWN UP/DOWN UP/DOWN UP/DOWN UP/DOWN UP/DOWN(kbps)
------------------------------------------------------------------------------------------------
3/1 UP/ UP 1018/17991 0/ 0 7.1/ 6.0 13.1/27.5 9.7/20.5 1024/18296 interleaved

Aaroona

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#269126 1-Nov-2009 22:54

Sounddude: Aaron

I turned interleaving on for your line. If there are any errors on the line it should help.

It will have a tiny effect on the latency.

Let me know how you get on.

Hi sounddude,

Oh yeah I noticed the net drop-off just before.
It could be just the time of night, but so far this is what I'm getting;

still a bit dodge to SF

LA isn't too bad though.

Will monitor it over the next couple of days.

Thanks

EDIT: Speed to the file I was downloading the other day i slower, coming in at 12.3kb/s.

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