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Simbosan
27 posts

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  #269145 2-Nov-2009 01:07
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Sounddude:
Simbosan:

  At peak times I will regularly be disconnected because of congestion.

S


That doesn't make any sence sorry. Congestion would never disconnect you.

Sounds like a line/modem fault if you are physcially having to resync your modem. Can you post your line stats please.


I don't have to physically resync the modem.  I hear the 'click of death' from the modem and then sit back, watch the red cross on my wireless and wait for it to come back.  Even if it doesnt go that far, I regularly see reconnection bubble pop up on the status bar.  This happens most regularly during peak times.  My assumption was that you were rotating a limited number of connections... 

Just an interesting point. I used to have the same disconnect problem in Kohi with Telecom (I'm now in St Heliers).  I had the tech guys round, they couldnt fix it.  Since then I have changed house/computer/ISP/modem 3 times/phone... er... everything...  Eastern Bay connections are utterly screwed. I'm sure this is know to you.

So....How many times have I sent my line stats to tech support.  Oh well, once more unto the breach.

Connection status: Connected (10:06:41:29)
Connection mode: Always on
IP address: <deleted>
MAC address: <deleted>
Default gateway: 60.234.8.201
Preferred DNS server: 60.234.1.1
Alternate DNS server: 60.234.2.2
Downstream rate: 21462 kbps
Upstream rate: 1020 kbps
PPPoE pass-through: Disabled
ADSL Line  
Status: Cable connected
Line mode: ADSL2+
Maximum line rate: 21156 kbps (downstream) / 1280 kbps (upstream)
Noise margin: 5.4 dB (downstream) / 17.4 dB (upstream)
Line attenuation: 21.7 dB (downstream) / 9 dB (upstream)
Output power: 19.9 dBm (downstream) / 12.5 dBm (upstream)
Address Translation (NAT)  
Status: Enabled
Dynamic DNS  
Status: Disabled 

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Sounddude
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  #269170 2-Nov-2009 09:23
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I don't have to physically resync the modem.  I hear the 'click of death' from the modem and then sit back, watch the red cross on my wireless and wait for it to come back.  Even if it doesnt go that far, I regularly see reconnection bubble pop up on the status bar.  This happens most regularly during peak times.  My assumption was that you were rotating a limited number of connections... 


The click of death, what do you mean by this? Does the PPPoE die but the modem is still synced to the exchange, or are you phsycially getting disconneced fromt he exchange.

What does the red cross on your wireless mean?  I assume you mean the red cross on your network connection in Windows? Is your wireless dropping too? That generally means something odd is happying on your CPE. Being disconnected from Orcon won't cause your wireless connection to drop.

Do you have the same "speed" issues when plugged directly into your modem?

Have you done an line isolation test? Do you get disconnected when the phone rings or someone uses the phone?


As for rotaing a number of limited connections? Thats old school dialup talk. With Broadband you are phsycially hardwired into a DSLAM, so kicking you offline has no benifit at all! Its something we would never do.



Just an interesting point. I used to have the same disconnect problem in Kohi with Telecom (I'm now in St Heliers).  I had the tech guys round, they couldnt fix it.  Since then I have changed house/computer/ISP/modem 3 times/phone... er... everything...  Eastern Bay connections are utterly screwed. I'm sure this is know to you.


You are on Orcon+ right? Its not a congestion problem, the backhaul is very underutalised in all our exchanges.




So....How many times have I sent my line stats to tech support.  Oh well, once more unto the breach.

Connection status: Connected (10:06:41:29)
Connection mode: Always on
IP address:
MAC address:
Default gateway: 60.234.8.201
Preferred DNS server: 60.234.1.1
Alternate DNS server: 60.234.2.2
Downstream rate: 21462 kbps
Upstream rate: 1020 kbps
PPPoE pass-through: Disabled
ADSL Line  
Status: Cable connected
Line mode: ADSL2+
Maximum line rate: 21156 kbps (downstream) / 1280 kbps (upstream)
Noise margin: 5.4 dB (downstream) / 17.4 dB (upstream)
Line attenuation: 21.7 dB (downstream) / 9 dB (upstream)
Output power: 19.9 dBm (downstream) / 12.5 dBm (upstream)
Address Translation (NAT)  
Status: Enabled
Dynamic DNS  
Status: Disabled 


Line looks fine. Can you PM me your login name or IP address so I can look at the DSLAM port.


alliao
320 posts

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  #269172 2-Nov-2009 09:29
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By any chance is the mode Alcatel's? I used to have an Alcatel SpeedTouch Pro or something which clicks when it resets itself, so the wireless and adsl signal drops. Basically a hard reset.

It happens when I have about couple of hundred concurrent connections on it, with several wireless clients.

I updated some firmware which stablised it quite a bit, but still more than I've liked. Currently i'm using Dynalink 1025W, feels somewhat less sophisticated, but works well and stays online for couple of days at a time, at least not as frequent as alcatel which I've had...



Sounddude
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  #269177 2-Nov-2009 09:39
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Aaroona:




Hi sounddude,

Oh yeah I noticed the net drop-off just before.
It could be just the time of night, but so far this is what I'm getting;





Looking good :)




still a bit dodge to SF


LA isn't too bad though.



Will monitor it over the next couple of days.

EDIT:  Speed to the file I was downloading the other day i slower, coming in at 12.3kb/s.



Not going to get your sync speeds to overseas sites. These will also flucuate too as it has to go along way and over many other carriers. No one has control over the congestion ratios or factors outside of the network. Its best effort. This is the same with all internet providers.







Aaroona
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  #269182 2-Nov-2009 09:51
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Sounddude:
Aaroona:




Hi sounddude,

Oh yeah I noticed the net drop-off just before.
It could be just the time of night, but so far this is what I'm getting;





Looking good :)




still a bit dodge to SF


LA isn't too bad though.



Will monitor it over the next couple of days.

EDIT:  Speed to the file I was downloading the other day i slower, coming in at 12.3kb/s.



Not going to get your sync speeds to overseas sites. These will also flucuate too as it has to go along way and over many other carriers. No one has control over the congestion ratios or factors outside of the network. Its best effort. This is the same with all internet providers.




Yeah as I expected. Like I said though, they are becoming acceptable speeds now.




Im still getting 15mbps to local servers + to Sydney and Canberra - which I wasn't before.
So far so good. I'll keep an eye on it for a couple of days and see how it goes.



cheers

kvunqad
88 posts

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  #269184 2-Nov-2009 09:56
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I'm on orcon+ net work dunno why my line speed is so slow compared to all the other posters ><

Connection status:     Connected (1:00:12:30)
Connection mode:    Always on
IP address:   
MAC address:    
Default gateway:    60.234.8.201
Preferred DNS server:    60.234.1.1
Alternate DNS server:    60.234.2.2
Downstream rate:    3909 kbps
Upstream rate:    883 kbps
PPPoE pass-through:     Disabled
ADSL Line
Status:    Cable connected
Line mode:    ADSL2+
Maximum line rate:    4000 kbps (downstream) / 892 kbps (upstream)
Noise margin:    12.3 dB (downstream) / 11.8 dB (upstream)
Line attenuation:    48.3 dB (downstream) / 30.9 dB (upstream)
Output power:    18.7 dBm (downstream) / 12.6 dBm (upstream)
Address Translation (NAT)
Status:     Enabled
Dynamic DNS
Status:     Disabled

Sounddude would be great if you could give me some feedback

Aaroona
3066 posts

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  #269188 2-Nov-2009 10:04
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kvunqad: I'm on orcon+ net work dunno why my line speed is so slow compared to all the other posters ><

Connection status:     Connected (1:00:12:30)
Connection mode:    Always on
IP address:   
MAC address:    
Default gateway:    60.234.8.201
Preferred DNS server:    60.234.1.1
Alternate DNS server:    60.234.2.2
Downstream rate:    3909 kbps
Upstream rate:    883 kbps
PPPoE pass-through:     Disabled
ADSL Line
Status:    Cable connected
Line mode:    ADSL2+
Maximum line rate:    4000 kbps (downstream) / 892 kbps (upstream)
Noise margin:    12.3 dB (downstream) / 11.8 dB (upstream)
Line attenuation:    48.3 dB (downstream) / 30.9 dB (upstream)
Output power:    18.7 dBm (downstream) / 12.6 dBm (upstream)
Address Translation (NAT)
Status:     Enabled
Dynamic DNS
Status:     Disabled

Sounddude would be great if you could give me some feedback


While I'm not sounddude.. I think he's going ot ask the same thing everyone else has -

Have you tried isolation tests etc?
Tried a different jack point?
Tried a different filter (if possible)

Another possibility (though, I'm not 100% myself) is that your area might have been cabinetised?

again, I don't know that though. So I wouldn't assume that right away.

Cheers



Sounddude
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  #269189 2-Nov-2009 10:08
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Aaron is right on the money :)

Maximum line rate: 4000 kbps (downstream) / 892 kbps (upstream)
Noise margin: 12.3 dB (downstream) / 11.8 dB (upstream)
Line attenuation: 48.3 dB (downstream) / 30.9 dB (upstream)


Thise linestats don't look the best.

How far away are you from the exchange?

if you go to www.telecomwhole.co.nz/maps and throw your address in there. Do you show up on a cabinet?


kvunqad
88 posts

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  #269198 2-Nov-2009 10:31
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Yes, I guess im on cabinet since my area is covered in pinkish purple thing on the map..
Cabinet Name: HCK/BT

but not sure I am how far away from the exchange tho

Sounddude
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  #269207 2-Nov-2009 10:44
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When does it say the exchange is gonig to be installed?

kvunqad
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  #269210 2-Nov-2009 10:53
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This address is scheduled to be connected to a roadside cabinet using faster broadband equipment (ADSL2+ technology) by Jan 2011.

A pre-qualification check is required to determine what broadband services, if any, are available at this address.

Exchange Area: Howick
Show cabinets within exchange
ADSL2+ Upgrade: Feb 2008
VDSL2 Upgrade: Oct 2009

Sounddude
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  #269234 2-Nov-2009 11:42
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In that case its unlikly to be a cabinet issue since the cabinet is not due to 2011.

Try a line isolation test (unplug everything and reboot your router).

if not, log a fault with the Orcon helpdesk and tell them your Modem sync speed is slower than it should be with the current attenuation rates.

Sounddude
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  #270588 6-Nov-2009 10:21
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Will monitor it over the next couple of days.



How you getting on Aarona? Called off the dogs yet? :P

Aaroona
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  #270596 6-Nov-2009 10:48
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Sounddude:

Will monitor it over the next couple of days.



How you getting on Aarona? Called off the dogs yet? :P


At this point in time, I think so!
It's looking pretty good at the moment - other than my connection to my mate over in England, still going at very slow speeds.

But general web browsing + downloading files has improved significantly.
I did a speed test at 7pm the other day to the Auckland server, it came back saying 7mbps - while not ideal, it is during what I would consider peak hours, so it was definitely acceptable by all means.

Everything else has been perfect aside from YouTube when loading uncached content.. that was quite painful, especially if i tried to load something in HD with was uncached, from what I see, this issue has never really been fixed.


But at this time, I would consider my main issue resolved! Now if uncached YouTube videos would be just that little bit faster so it wouldnt stop to buffer every few seconds, I would then be a happy camper!


The dogs have officially been called off ;)

Cheers

CutCutCut
966 posts

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  #270934 7-Nov-2009 21:02
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I'm interested to know what exactly was done soundude to help Aaroonas line speed etc?

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