Obviously I am sad to hear that you are leaving Evilg, that is not the kind of experience that we are striving to deliver, and that we do deliver to the vast majority of our customers. I am sorry that I didn't hear of this earlier so that we had a chance to fix these issues.
I wanted to clarify a couple of points here though, in the interests of accuracy:
1. Orcon is not run by marketers.
2. There are only 7 marketing staff total. We recognise that the most important members of our team are the ones the talk directly to our customers. That is why we invest in an outstanding New Zealand based call center who are all right here in the same building as the rest of the staff, rather than sending our customers to talk to someone off shore.
3. The CSR that said that we were aware of an issue with Youtube that we had no plans to fix was not giving accurate information. We do everything we can to ensure great performance of all types of traffic, and if an issue is reported we take it seriously.
Thanks to those who have taken the time to provide feedback. We do genuinely appreciate it, and I can assure you that your voices are heard. I can only apologise to those of you who have or are getting less than what they expect from us, and invite you to provide any further feedback that can help us improve either here or directly to me.
I will leave you with one piece of good news, there is an international capacity upgrade on its way this week which should definitely see speeds back to their usual blazing best.