Hey people out there - I want to warn anyone thinking of moving your plan to slingshot.
For starters the customer service is pathetic and secondly be prepared to get billed even before your service commences !!
I signed up to their 'just Broadband plan' which is their NakedDSL plan. I had to contact their 0800 number at least 25 times before I could get my internet working. I had broadband and phone outage of three whole days. It took at least 20 of calls form me to get just the broadband going.
Now that the broadband is going I have to battle to get the italk (VoIP) service ported across. If you are signing to Slingshot for any plan, just be prepared to spend hours on the phone chasing on your case. I signed up for their plan on the 24th Nov, today being 7th of Dec and I still cant disconnect my old provider as they have not yet ported my phone lines. When I call them - at least on two occasions I was told by the call centre rep that I would have to select a new number for my res as they cannot port to my old number. When they say this (which I know is not correct), I just disconnect and try again hopeing that the next customer service rep is more informed about the plans they provide. This show the ignorance on the part of the people at the call centre. I've also noticed that they are not consistent with what they say so it is really hard to believe what they are saying.
And here is the icing on the cake - a bill arrived in my mailbox charging me for a service that has not yet commenced. When contacted they say that they bill in advance for any service they provide - but wait where is that service????
In all the whole experience of moving form xNet to Slingshot has bee really really painful and in the end I think it was not even worth the pain.
Here is the part of the BILL
Previous Balance $0.00
Payments Received $0.00
Latest Invoice $72.28
Payments Received $0.00
Current Balance Due $72.28
Credits Pending ($2.33)
Sounds very much like my first attempt… Feel your pain and frustration. Must say it does feel like there is a communication gap between the technical/marketing team and the sales team.
Thus far, my second application seems to be going through as promised (thanks Admin/Scott) with ETA being after lunch.
Will keep you posted.
Does that mean that erery peron wanting to join SlingShot has to do it through Admin/Scott to get it right??