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994 posts

Ultimate Geek
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Slingshot

  Reply # 305342 8-Mar-2010 10:15
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drajk:
Slingshot:
ahmad: Having thought about this offer long and hard I can only come up with one major "catch" for the offer apart from:

1. $9.95 courier fee (which was not disclosed upfront, and only is mentioned well into the signup process over the phone - but which I accept is insignificant considering the overall offer), and;

2. If you decide to port your number to another provider or plan at the end of 12 months then I suspect you will be up for at least some pro rata of the $20 monthly fee that is due in the 13th month. You wouldn't do a port in the 12 month for fear of incurring an early disconnection penalty (far too difficult/impossible to plan to port it out exactly at the end of 12 month). So if you do it (say) in the first week of the 13th month then I suspect Slingshot would still charge you some or all of that $20 for the 13th month no matter how quickly you try to port in the 13th month.

Of course I'm hoping that the mobile market changes enough over the next 12 months that people that take up this offer will be offered something amazing next year to avoid a mass exodus of customers (hint hint Wink)


1. Yes, this should have been disclosed on the offer page. We have it else where, but it needs to be upfront. Will be making that change today.

2. It's all one month in advance, so yes if on the 13th month it may prove difficult to escape the $20 access fee. Mind due you've just had it for free for a year ;)


A few quick questions for Slingshot after reading the T&C:
(1) Is there any porting fee in or out for an XT Prepaid number "14(c) We may charge you a fee for porting the Phone Number. Please call Customer Services on 0800 89 2000 to find out the fee. "
(2) Can you confirm that any mobile supplied under this promotion belongs to the customer and doesn't remain the property of Slingshot? - I see 16(e) says "return any equipment that belongs to us. " but I would assume from the promotional wording that the mobile becomes the Customer's property? I see that an earlier statement does say that the "The SIMcard we issue you remains our property, so please return it in good condition and within 15 working days after your connection or this agreement ends. If you do not do this we may charge you for the cost of a new SIMcard."
(3) Can multiple XT connections be ported by a customer under this deal and if so would a free phone be supplied for each?

Thanks - would appreciate answers from 'Slingshot' re these - posted in forum rather than PM as others may have the same questions.


(1) Is there any porting fee in or out for an XT Prepaid number "14(c) We may charge you a fee for porting the Phone Number. Please call Customer Services on 0800 89 2000 to find out the fee. "

No charge.

(2) Can you confirm that any mobile supplied under this promotion belongs to the customer and doesn't remain the property of Slingshot? - I see 16(e) says "return any equipment that belongs to us. " but I would assume from the promotional wording that the mobile becomes the Customer's property? I see that an earlier statement does say that the "The SIMcard we issue you remains our property, so please return it in good condition and within 15 working days after your connection or this agreement ends. If you do not do this we may charge you for the cost of a new SIMcard."

Yes, the mobile supplied is the customer's property.

(3) Can multiple XT connections be ported by a customer under this deal and if so would a free phone be supplied for each?

You may have up to four mobile connections on a given account. And yes, if you took up the promotion then you'd get four phones.





994 posts

Ultimate Geek
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Slingshot

  Reply # 305343 8-Mar-2010 10:17
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Brendan:
Glazza:
Slingshot: Hey guys,

Here's some FAQ's I've written up to help clarify a few things:

Can only XT customers get the 12 month free offer?

On the online signup form the offer will be available for all Telecom customers (regardless of whether they?re on CDMA or XT and regardless of where in NZ they live). This offer is not open to Vodafone, 2degrees or Telstra Clear customers.



I've now tried twice to bring across a CDMA number - both time been told is only applies to connections on the Telecom XT Network, and I can port the number across, but the standard monthly fee applies. 

Any tips to make this happen?

Cheers
David


Yes. Ring them again, and explain clearly and slowly that you ARE allowed to transfer CDMA telecom numbers and get this deal. Explain this has been verified by Slingshot customer help, two supervisors, a representitive here, AND a new customer who has done exactly that TWICE (me).

Then ask to speak to a supervisor. I CANNOT believe there are STILL customer help staff who are unaware of this - I ran into one myself, and almost gave up (he was very convincing and confident sounding).

Don't give up.

Other news: I am STILL waiting on the porting to actually happen. Even though I initiated it something like 11am Friday - and it's supposed to happen inside 2 hrs - it STILL hasn't happened. Apparently NOTHING will now happen until Monday (according to Technical help - wish I got there first, get a lot more sense a lot faster).

Apparently the porting list gets sent to Vodafone who do the actual porting. Vodafone then feed the list to a dozen specially bred cats, who then excrete the processed list from their digestive tract and is used to make coffee. Beyond that I do not know - it's very technical.


Sorry, to hear about the dramas so far.

Has the port been completed yet?




2431 posts

Uber Geek
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  Reply # 305506 8-Mar-2010 19:44
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Slingshot:

Has the port been completed yet?


Hmm, I got my SIM on sunday when I got home and went online to get it activated, it now says it's pending (at quarter to 8pm). Will it get action tomorrow?
(Succesfully retrieved the phone from the couriers)

1218 posts

Uber Geek
+1 received by user: 150


  Reply # 305513 8-Mar-2010 19:56
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My port is now done, I activated online on Friday at 2pm the port happened today (monday) at 4pm.

2260 posts

Uber Geek

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  Reply # 305515 8-Mar-2010 20:22
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Thanks for the Port and the sim/phone :) it worked today round 2pm, got my new sim in my new phone and it's working well :) APN settings were a breeze to put in




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

703 posts

Ultimate Geek
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  Reply # 305529 8-Mar-2010 21:23
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Slingshot:
Brendan:
Glazza:
Slingshot: Hey guys,

Here's some FAQ's I've written up to help clarify a few things:

Can only XT customers get the 12 month free offer?

On the online signup form the offer will be available for all Telecom customers (regardless of whether they?re on CDMA or XT and regardless of where in NZ they live). This offer is not open to Vodafone, 2degrees or Telstra Clear customers.



I've now tried twice to bring across a CDMA number - both time been told is only applies to connections on the Telecom XT Network, and I can port the number across, but the standard monthly fee applies. 

Any tips to make this happen?

Cheers
David


Yes. Ring them again, and explain clearly and slowly that you ARE allowed to transfer CDMA telecom numbers and get this deal. Explain this has been verified by Slingshot customer help, two supervisors, a representitive here, AND a new customer who has done exactly that TWICE (me).

Then ask to speak to a supervisor. I CANNOT believe there are STILL customer help staff who are unaware of this - I ran into one myself, and almost gave up (he was very convincing and confident sounding).

Don't give up.

Other news: I am STILL waiting on the porting to actually happen. Even though I initiated it something like 11am Friday - and it's supposed to happen inside 2 hrs - it STILL hasn't happened. Apparently NOTHING will now happen until Monday (according to Technical help - wish I got there first, get a lot more sense a lot faster).

Apparently the porting list gets sent to Vodafone who do the actual porting. Vodafone then feed the list to a dozen specially bred cats, who then excrete the processed list from their digestive tract and is used to make coffee. Beyond that I do not know - it's very technical.


Sorry, to hear about the dramas so far.

Has the port been completed yet?


Thanks.

Half of it has. Even though we both had the txts saying our numbers were about to be ported (we both got two of these - one on Friday, the other today) within two hours, mine was ported after about 5 hours, and my Partners is STILL not done...

I phoned the technical help line, who said it was due to a big back log of phones to be ported, delays and problems with telecom, etc. and that it'd be ported 'soon'.

57 posts

Master Geek


  Reply # 305567 8-Mar-2010 23:26
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It was possible to sign up online, but it's my understanding that this is no longer possible and you must redeem the offer via the 0800 number.

Earlier in the thread it was said that some had signed up online as it wasn't clear that the whole deal was only available through the 0800 number. Slingshot said they'd sort it - evidently by removing the online signups.

It's very easy to ring them - the call center is really great now. The most I've spent on hold was 4 minutes, and that was during peak times with (apparently) a high call volume. Most of the call center staff are excellent too. Everything has improved from negative stories you may have heard in the past. Well done Slingshot.

994 posts

Ultimate Geek
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Slingshot

  Reply # 305631 9-Mar-2010 10:57
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zkcow: It was possible to sign up online, but it's my understanding that this is no longer possible and you must redeem the offer via the 0800 number.

Earlier in the thread it was said that some had signed up online as it wasn't clear that the whole deal was only available through the 0800 number. Slingshot said they'd sort it - evidently by removing the online signups.

It's very easy to ring them - the call center is really great now. The most I've spent on hold was 4 minutes, and that was during peak times with (apparently) a high call volume. Most of the call center staff are excellent too. Everything has improved from negative stories you may have heard in the past. Well done Slingshot.


Correct.

And thanks, glad to hear that.




2 posts

Wannabe Geek


  Reply # 306018 10-Mar-2010 17:11
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so what needs to be done by us customers who have signed up online in the last few days?

also is it possible to port an 021 vodafone number, once the connection is all setup?

994 posts

Ultimate Geek
+1 received by user: 53

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Slingshot

  Reply # 306019 10-Mar-2010 17:13
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isaac: so what needs to be done by us customers who have signed up online in the last few days?

also is it possible to port an 021 vodafone number, once the connection is all setup?


Can you explain further.

Seems like you are talking about two different things here.




2 posts

Wannabe Geek


  Reply # 306030 10-Mar-2010 18:14
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Slingshot:
isaac: so what needs to be done by us customers who have signed up online in the last few days?

also is it possible to port an 021 vodafone number, once the connection is all setup?


Can you explain further.

Seems like you are talking about two different things here.


Sorry,
I have signed up online in the last few days. Received my sim and activated it, so that's all sweet. Where my concerns are is to whether I will have received, no monthly plan charges / 100 txts / 20 minutes?

In a completely seperate question, can I port an 021 number to my new connection?

188 posts

Master Geek
+1 received by user: 15

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  Reply # 306057 10-Mar-2010 19:59
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It's very easy to ring them - the call center is really great now. ...... Most of the call center staff are excellent too. Everything has improved from negative stories you may have heard in the past. Well done Slingshot.


I have just spoken to the Call Centre twice tonight and I was also extremely impressed with the call centre staff - friendly, knowledgeable, helpful - seemed to know what they were doing and they had no problem understanding my requests, also I had no trouble understanding them.

I had previously been a Slingshot Internet Dialup customer in the past and generally my previous experiences with their call centre had been terrible and on one occasion I phoned Annette Presley personally to get something sorted - tonights experience was refreshingly different and I was actually pleased that I called them.

I wish other Mobile and Intenet operators would provide a similar Helpdesk experience!

994 posts

Ultimate Geek
+1 received by user: 53

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Slingshot

  Reply # 306160 11-Mar-2010 09:49
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isaac:
Slingshot:
isaac: so what needs to be done by us customers who have signed up online in the last few days?

also is it possible to port an 021 vodafone number, once the connection is all setup?


Can you explain further.

Seems like you are talking about two different things here.


Sorry,
I have signed up online in the last few days. Received my sim and activated it, so that's all sweet. Where my concerns are is to whether I will have received, no monthly plan charges / 100 txts / 20 minutes?

In a completely seperate question, can I port an 021 number to my new connection?


No worries.

All customers that signup (online or via our call centre) will get the free mins and txts. I just wanted people to signup via the call centre to reduce the size of our clean up.

You can port 021 to Slingshot no problem. Or are you talking about swapping your Telecom or XT number (and hense the offer) for an 021 that's been ported in? In that case, no.




7 posts

Wannabe Geek


  Reply # 306218 11-Mar-2010 11:39
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Annette Presley long gone from any involvement in Slingshot (from an insider)

1937 posts

Uber Geek
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Inactive user


  Reply # 306562 12-Mar-2010 12:08
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@ Mr. Slingshot

Are the data/APN settings set on these phones by default? Or do I have to enter settings to enable data usage?

The reason I'm asking is that many of my family members have no interest in using mobile data and don't want to be stung with a bill if it was to happen inadvertently (eg. if a young member of the family was to play with the phone and rack up a data bill).

So in essence I want to know if the data is disabled "out of the box" and you have to manually enable it, or will I have to disable it for them (if so how to do that).

Cheers.

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