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996 posts

Ultimate Geek
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Slingshot

  Reply # 306566 12-Mar-2010 12:15
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ahmad: @ Mr. Slingshot

Are the data/APN settings set on these phones by default? Or do I have to enter settings to enable data usage?

The reason I'm asking is that many of my family members have no interest in using mobile data and don't want to be stung with a bill if it was to happen inadvertently (eg. if a young member of the family was to play with the phone and rack up a data bill).

So in essence I want to know if the data is disabled "out of the box" and you have to manually enable it, or will I have to disable it for them (if so how to do that).

Cheers.


It's disabled out of the box.

For interest, the causal data rates for MegaTalk are 25c p/MB.

If you do want it, you can get the settings via My Account via a TXT you can request that automatically sets it up for you.





1937 posts

Uber Geek
+1 received by user: 53
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  Reply # 306569 12-Mar-2010 12:20
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Thanks for that. So I won't need to do any fancy configuring to block data then.

Unless you do some I (and others) find annoying and ALLOW data usage even if settings are incorrect (ie. Vodafone NZ).

It might be worth setting it up with the B+W APN just to stop this happening if you ever changed your policy (I'd hope you would inform customers about such a change rather than do it silently like Vodafone did).

And just for the benefit of others here, VodafoneNZ tweeted a few days ago that for the purpose of TXT/calls/bestmate, Slingshot numbers are regarded as ON-NET.

So you can nominate a Slingshot mobile number for bestmates (which was one concern a friend had before making the jump over). Of course this only means that a VF mobile with Bestmates can call/txt the Slingshot mobile, not the other way around because Slingshot currently don't have something like Bestmates (as far as I am aware).

996 posts

Ultimate Geek
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Slingshot

  Reply # 306573 12-Mar-2010 12:25
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And just for the benefit of others here, VodafoneNZ tweeted a few days ago that for the purpose of TXT/calls/bestmate, Slingshot numbers are regarded as ON-NET.

So you can nominate a Slingshot mobile number for bestmates (which was one concern a friend had before making the jump over). Of course this only means that a VF mobile with Bestmates can call/txt the Slingshot mobile, not the other way around because Slingshot currently don't have something like Bestmates (as far as I am aware).


Yup, that's right.





260 posts

Ultimate Geek
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  Reply # 306575 12-Mar-2010 12:26
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Glazza:

I've now tried twice to bring across a CDMA number - both time been told is only applies to connections on the Telecom XT Network, and I can port the number across, but the standard monthly fee applies. 


Hi All

Just to let everyone know, I rang the other night, got someone called Taylor whom was excellent...  got the connection all sorted.

Cheers
David

1937 posts

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  Reply # 306585 12-Mar-2010 12:59
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^^
What stopped you doing it over the phone? And offer closes today so...you can still do it?

253 posts

Ultimate Geek

Geekstore

  Reply # 306646 12-Mar-2010 14:44
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Well Slingshot. You've let me down.

I signed up two weeks ago and didn't hear a thing from you. I then phoned your customer support and the lady I spoke to couldn't give me an explanation and when I asked for an explanation I was hung up on.

I then called back and spoke to a gentleman who was very pleasant to speak with who advised me that you would be sending me something to fill out and then send back.

To this date I still have not heard a word from you, no emails, no phone calls, and most importantly no letter.

Highly unlikely I will continue to try to take up this offer now.




Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508  F: 0800897451

996 posts

Ultimate Geek
+1 received by user: 53

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Slingshot

  Reply # 306650 12-Mar-2010 14:47
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HiK1000716: Well Slingshot. You've let me down.

I signed up two weeks ago and didn't hear a thing from you. I then phoned your customer support and the lady I spoke to couldn't give me an explanation and when I asked for an explanation I was hung up on.

I then called back and spoke to a gentleman who was very pleasant to speak with who advised me that you would be sending me something to fill out and then send back.

To this date I still have not heard a word from you, no emails, no phone calls, and most importantly no letter.

Highly unlikely I will continue to try to take up this offer now.


Sorry to hear that.

It's bizzare you were asked to phycially fill anything out - there isnt anything in that respect.

I'd try again if you're up for it.




996 posts

Ultimate Geek
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Slingshot

  Reply # 306651 12-Mar-2010 14:48
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By the way,

We decided to EXTEND the offer till the 22nd of March Laughing




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Subscriber

  Reply # 306691 12-Mar-2010 17:05
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Slingshot:
HiK1000716: Well Slingshot. You've let me down.

I signed up two weeks ago and didn't hear a thing from you. I then phoned your customer support and the lady I spoke to couldn't give me an explanation and when I asked for an explanation I was hung up on.

I then called back and spoke to a gentleman who was very pleasant to speak with who advised me that you would be sending me something to fill out and then send back.

To this date I still have not heard a word from you, no emails, no phone calls, and most importantly no letter.

Highly unlikely I will continue to try to take up this offer now.


Sorry to hear that.

It's bizzare you were asked to phycially fill anything out - there isnt anything in that respect.

I'd try again if you're up for it.


Thats weird, I got the second phone I signed up for 2 days after talking to them over the phone.

Got emails about things being sent out (again, for the phone email came after I had got the phone itself)




Richard rich.ms

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  Reply # 306696 12-Mar-2010 17:34
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Not sure if I posted this (@Slingshot take note).

We had a minor hiccup after "Finance" did a credit check, which required us to pay by direct debit/credit card, which we were happy to do (I have a clean credit history so this was weird but anyway).

The thing is, noone phoned us on the contact number for the account. Instead, apparently there was an attempt made to phone us on the work phone number I had rung from (which supplies an incorrect caller ID anyway).

Not only did they try to call back on a number which we had never told them was a number that they could/were welcome to contact us on, they ignored the contact number which HAD been supplied.

It wasn't until I phoned back days later that I discovered that this had happened.

After setting up the CC direct debit it took the 3rd business day afterwards for Finance to action the email which the CSR had sent confirming the setting up for the CC D/D.

We've been pretty forgiving as this is a very generous and incredible signup offer, but IMHO Slingshot call centre will really need to pull their service socks up (very high) or else they stand to see a massive exodus after the 12 month contracts expire.

I'm sure they know this and don't need me to remind them, and I do hope that things can change because it's nice to be able to support a company that looks after you (in more ways than just providing a great deal).

410 posts

Ultimate Geek
+1 received by user: 98


  Reply # 306743 12-Mar-2010 19:55
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Slingshot:
HiK1000716: Well Slingshot. You've let me down.

I signed up two weeks ago and didn't hear a thing from you. I then phoned your customer support and the lady I spoke to couldn't give me an explanation and when I asked for an explanation I was hung up on.

I then called back and spoke to a gentleman who was very pleasant to speak with who advised me that you would be sending me something to fill out and then send back.

To this date I still have not heard a word from you, no emails, no phone calls, and most importantly no letter.

Highly unlikely I will continue to try to take up this offer now.


Sorry to hear that.

It's bizzare you were asked to phycially fill anything out - there isnt anything in that respect.

I'd try again if you're up for it.


My friend was told he needed to fill out a direct debit form (even though he's paid through CC, and apparently slingshot's ported the number already!) - maybe this is what they want you to do as well Shaun?





253 posts

Ultimate Geek

Geekstore

  Reply # 306790 12-Mar-2010 23:02
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CamH: My friend was told he needed to fill out a direct debit form (even though he's paid through CC, and apparently slingshot's ported the number already!) - maybe this is what they want you to do as well Shaun?


Could well be. But if that's the case then I should receive a direct debit form, which i've been told 3 times that it has been sent. If I don't then i'm not going to go out of my way for it anymore.




Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508  F: 0800897451

1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 307329 15-Mar-2010 10:50
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Slingshot:
ahmad: @ Mr. Slingshot

Are the data/APN settings set on these phones by default? Or do I have to enter settings to enable data usage?

The reason I'm asking is that many of my family members have no interest in using mobile data and don't want to be stung with a bill if it was to happen inadvertently (eg. if a young member of the family was to play with the phone and rack up a data bill).

So in essence I want to know if the data is disabled "out of the box" and you have to manually enable it, or will I have to disable it for them (if so how to do that).

Cheers.
It's disabled out of the box.

For interest, the causal data rates for MegaTalk are 25c p/MB.

If you do want it, you can get the settings via My Account via a TXT you can request that automatically sets it up for you.

Hi could I please get some further help/clarification about this? I am setting up phones for technophobes who don't want to inadvertently rack up mobile data charges (and they have no need or desire for mobile data).

The phones appear to be set up with Vodafone settings:

WAP: live.vodafone.com
Packet data access point: www.vodafone.net.nz

Now the reason I'm asking about this again is that on Vodafone, even if your APN settings are INcorrect, Vodafone will allow you to access data by default. The only way I've read about to stop data usage is to set the APN to the Black and White APN "www.m2.net.nz" in order to block data because the B&W APN is correct, but won't allow usage.

Would be good if you could just clarify the situation here as I'm just being extra careful. And does the current WAP setting allow access to Vodafone Live? Because that isn't free either now. 

996 posts

Ultimate Geek
+1 received by user: 53

Trusted
Slingshot

  Reply # 307332 15-Mar-2010 11:01
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ahmad:
Slingshot:
ahmad: @ Mr. Slingshot

Are the data/APN settings set on these phones by default? Or do I have to enter settings to enable data usage?

The reason I'm asking is that many of my family members have no interest in using mobile data and don't want to be stung with a bill if it was to happen inadvertently (eg. if a young member of the family was to play with the phone and rack up a data bill).

So in essence I want to know if the data is disabled "out of the box" and you have to manually enable it, or will I have to disable it for them (if so how to do that).

Cheers.
It's disabled out of the box.

For interest, the causal data rates for MegaTalk are 25c p/MB.

If you do want it, you can get the settings via My Account via a TXT you can request that automatically sets it up for you.

Hi could I please get some further help/clarification about this? I am setting up phones for technophobes who don't want to inadvertently rack up mobile data charges (and they have no need or desire for mobile data).

The phones appear to be set up with Vodafone settings:

WAP: live.vodafone.com
Packet data access point: www.vodafone.net.nz

Now the reason I'm asking about this again is that on Vodafone, even if your APN settings are INcorrect, Vodafone will allow you to access data by default. The only way I've read about to stop data usage is to set the APN to the Black and White APN "www.m2.net.nz" in order to block data because the B&W APN is correct, but won't allow usage.

Would be good if you could just clarify the situation here as I'm just being extra careful. And does the current WAP setting allow access to Vodafone Live? Because that isn't free either now. 


There should not be any data charges if you dont have Slingshot settings.

Vodafone Live is a retail product that we dont have access too, so should not work either. Even though some of the phones are setup for it. In fact, we've created a re-direct specifically for it.




1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 307343 15-Mar-2010 11:35
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Thanks again.

P.S. In an ideal world everyone on your call centres would be as good as you are. I'm sure you know that but just saying.

I dealt with one very knowledgeable and helpful staff member during the past couple of weeks (wish I could recall her name but I can give you the details if needed anyway). However I have to say that everyone else I personally dealt with was pretty "mediocre" in that I was never fully confident that they were secure in their knowledge base.

FWIW the excellent staff member spoke with an "accent" so country of birth didn't correlate with level of service in any way. As with anything in life it is "attitude" that counts.

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