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23395 posts

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Subscriber

  #303696 2-Mar-2010 15:28
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It did that for me but I just went back and clicked again and it worked.

Real weird signup form tho with all the red over it. Not sure whats going on there.




Richard rich.ms

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Slingshot

  #303705 2-Mar-2010 15:48
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It seems like it's a browser issue. IE seems to work ok, but not firefox..

Working on a fix now.




 
 
 
 


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  #303716 2-Mar-2010 16:25
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I assume you select the $20/month contract plan when going through the online signup form too, with no added extras?

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  #303717 2-Mar-2010 16:26
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Oh, also a friend of mine called the 0800 number and was told he'd get the free 100TXT's a month, but not the 20minutes of calls? Maybe your support people need some more training/updating on this?

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Slingshot

  #303719 2-Mar-2010 16:42
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kyhwana2: I assume you select the $20/month contract plan when going through the online signup form too, with no added extras?


In order get this out quickly, the free minutes and txt's are only available via calling us - as per the standard offer at the moment. https://www.slingshot.co.nz/MobilePlans.aspx

Best thing is to call us in that respect.





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Slingshot

  #303721 2-Mar-2010 16:42
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kyhwana2: Oh, also a friend of mine called the 0800 number and was told he'd get the free 100TXT's a month, but not the 20minutes of calls? Maybe your support people need some more training/updating on this?


Yes I agree, will mention this to the call centre.




1937 posts

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  #303723 2-Mar-2010 16:49
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Slingshot: Best thing is to call us in that respect.

After years of being frugal due to (what I personally consider) very expensive calling and txt options in NZ, I think it would be completely inappropriate for me to miss out on this amazing offer.

While I won't take it up myself I will get a family member onto this asap - what time does the call centre close tonight and what will we need to provide the CSR in order to get it all set up?

Final question for your "mini-FAQ" would be - how long does it take to get the phone/sim/plan up and running, and how much down time is there between losing the XT line and getting the Slingshot line?

Also, just for me - does Slingshot offer "real time access" to billing to see what charge you just incurred a minute ago?

 
 
 
 


253 posts

Ultimate Geek

Geekstore

  #303725 2-Mar-2010 16:51
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ahmad: While I won't take it up myself I will get a family member onto this asap - what time does the call centre close tonight and what will we need to provide the CSR in order to get it all set up?


Close at 10pm - CSR needs the HEX code of the phone or sim card (going by my experience).




Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508  F: 0800897451

1937 posts

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  #303726 2-Mar-2010 16:52
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If this offer had been made by Vodafone I think the internet would sh*t itself under the heavy load.

Why is it that this offer seems to have had such a lukewarm reception? (discuss)

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Slingshot

  #303729 2-Mar-2010 16:58
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ahmad:
Slingshot: Best thing is to call us in that respect.

After years of being frugal due to (what I personally consider) very expensive calling and txt options in NZ, I think it would be completely inappropriate for me to miss out on this amazing offer.

While I won't take it up myself I will get a family member onto this asap - what time does the call centre close tonight and what will we need to provide the CSR in order to get it all set up?

Final question for your "mini-FAQ" would be - how long does it take to get the phone/sim/plan up and running, and how much down time is there between losing the XT line and getting the Slingshot line?


Great to hear :)

What time does the call centre close tonight?

10pm. Best call by 9pm to ensure everything get's sorted.

What will we need to provide the CSR in order to get it all set up?

The only things you'll need to track down are:

XT Pre-pay customer: XT sim card number

XT On-account customer:  name of account and account number

Otherwise it's just personal details and so forth.

How long does it take to get the phone/sim/plan up and running?

2-3 days to receive your sim. 2 business hours to activate and port.

How much down time is there between losing the XT line and getting the Slingshot line?

Approx downtime is 15 min.

Real-time billing?

Not currently. Otherwise we'd have a pre-pay offer in the market ;)




1937 posts

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  #303730 2-Mar-2010 17:02
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Cheers :) Sorry more questions.

So in the 2-3 days before receiving our SIM (I presume phone comes at the same time?) do we continue to use the XT SIM and line? Does porting happen AFTER we receive the phone to ensure as little downtime as possible?

Cheers!

1002 posts

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Slingshot

  #303731 2-Mar-2010 17:06
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ahmad: Cheers :) Sorry more questions.

So in the 2-3 days before receiving our SIM (I presume phone comes at the same time?) do we continue to use the XT SIM and line? Does porting happen AFTER we receive the phone to ensure as little downtime as possible?

Cheers!


No worries, although about to go home so last post. Will be around again tomorrow.

Do we continue to use the XT SIM and line?

Yes

Does porting happen AFTER we receive the phone to ensure as little downtime as possible?

Yes, you decide when the port happens via logging into our customer portal (My Account).

Although you need to do it within 7 days of receiving the SIM and phone, otherwise it will be automatically activated.






933 posts

Ultimate Geek


  #303760 2-Mar-2010 19:11
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Slingshot:
kyhwana2: I assume you select the $20/month contract plan when going through the online signup form too, with no added extras?


In order get this out quickly, the free minutes and txt's are only available via calling us - as per the standard offer at the moment. https://www.slingshot.co.nz/MobilePlans.aspx

Best thing is to call us in that respect.



Sorry... what was that? If you sign up online you don't get the 100 free texts and 20 mins included?? You have to ring customer service?? 

2468 posts

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  #303770 2-Mar-2010 19:58
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Just called customer service and got signed up, woo..

253 posts

Ultimate Geek

Geekstore

  #303783 2-Mar-2010 20:36
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Slingshot: How long does it take to get the phone/sim/plan up and running?

2-3 days to receive your sim. 2 business hours to activate and port.


3 days for me tomorrow. Exciting!




Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508  F: 0800897451

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