Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15
1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 304280 4-Mar-2010 09:42
Send private message

@Slingshot I know this post will be frustrating for lack of detail but you will just have to trust me on this one.

I've been spreading the word (virally) around my workplace and just hit a "wall". One colleague says that her husband has been without an active mobile number for "2-3 weeks".

She was very cagey when asked for more details, so I'm afraid I can't even PM anything to you, and she seemed resigned to accepting the outage.

Now I'm personally pretty annoyed at people that don't demand action/escalation for such issues as IMO they bring some of it upon themselves, and slagging off to people around them ultimately doesn't connect their phone.

However the reason I raise this here is that I hope you can give us some reassurance that we won't experience the same kinds of problems.

She claims that 3 weeks ago they accepted a total Slingshot package (for homeline, tolls, and mobile). She claims that her husband ported an 027 which has now been disconnected, but they cannot get the new Slingshot mobile active.

She claims that they are onto their "3rd SIM card".

That's all I know/was told. Sorry the details are sketchy. Sounds like a horror story and something I hope we don't have to experience when porting to Slingshot??

1001 posts

Uber Geek
+1 received by user: 58

Trusted
Slingshot

  Reply # 304283 4-Mar-2010 09:51
Send private message

ahmad: Having thought about this offer long and hard I can only come up with one major "catch" for the offer apart from:

1. $9.95 courier fee (which was not disclosed upfront, and only is mentioned well into the signup process over the phone - but which I accept is insignificant considering the overall offer), and;

2. If you decide to port your number to another provider or plan at the end of 12 months then I suspect you will be up for at least some pro rata of the $20 monthly fee that is due in the 13th month. You wouldn't do a port in the 12 month for fear of incurring an early disconnection penalty (far too difficult/impossible to plan to port it out exactly at the end of 12 month). So if you do it (say) in the first week of the 13th month then I suspect Slingshot would still charge you some or all of that $20 for the 13th month no matter how quickly you try to port in the 13th month.

Of course I'm hoping that the mobile market changes enough over the next 12 months that people that take up this offer will be offered something amazing next year to avoid a mass exodus of customers (hint hint Wink)


1. Yes, this should have been disclosed on the offer page. We have it else where, but it needs to be upfront. Will be making that change today.

2. It's all one month in advance, so yes if on the 13th month it may prove difficult to escape the $20 access fee. Mind due you've just had it for free for a year ;)




1001 posts

Uber Geek
+1 received by user: 58

Trusted
Slingshot

  Reply # 304288 4-Mar-2010 09:55
Send private message

ahmad: @Slingshot I know this post will be frustrating for lack of detail but you will just have to trust me on this one.

I've been spreading the word (virally) around my workplace and just hit a "wall". One colleague says that her husband has been without an active mobile number for "2-3 weeks".

She was very cagey when asked for more details, so I'm afraid I can't even PM anything to you, and she seemed resigned to accepting the outage.

Now I'm personally pretty annoyed at people that don't demand action/escalation for such issues as IMO they bring some of it upon themselves, and slagging off to people around them ultimately doesn't connect their phone.

However the reason I raise this here is that I hope you can give us some reassurance that we won't experience the same kinds of problems.

She claims that 3 weeks ago they accepted a total Slingshot package (for homeline, tolls, and mobile). She claims that her husband ported an 027 which has now been disconnected, but they cannot get the new Slingshot mobile active.

She claims that they are onto their "3rd SIM card".

That's all I know/was told. Sorry the details are sketchy. Sounds like a horror story and something I hope we don't have to experience when porting to Slingshot??


Sorry to hear that. Not sure why that happened..

Could you get their account number or cell number? Will personally sort it out.

Also, if you have any issues what so ever, PM me and I'll take ownership.

That work for you?




1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 304289 4-Mar-2010 09:55
Send private message

Slingshot:
ahmad:

2. If you decide to port your number to another provider or plan at the end of 12 months then I suspect you will be up for at least some pro rata of the $20 monthly fee that is due in the 13th month. You wouldn't do a port in the 12 month for fear of incurring an early disconnection penalty (far too difficult/impossible to plan to port it out exactly at the end of 12 month). So if you do it (say) in the first week of the 13th month then I suspect Slingshot would still charge you some or all of that $20 for the 13th month no matter how quickly you try to port in the 13th month.

2. It's all one month in advance, so yes if on the 13th month it may prove difficult to escape the $20 access fee. Mind due you've just had it for free for a year ;)

It's all good Laughing Just simply trying to work out a true TCO over the life of the plan and I still can't understand how you guys are doing it Wink Good on you.

And yes, look forward to seeing what's on offer March 2011 to encourage these signups to stay on with you Wink

1937 posts

Uber Geek
+1 received by user: 53
Inactive user


  Reply # 304290 4-Mar-2010 09:57
Send private message

Slingshot:
Sorry to hear that. Not sure why that happened..

Could you get their account number or cell number? Will personally sort it out.

Also, if you have any issues what so ever, PM me and I'll take ownership.

That work for you?

Hi I had every confidence in you to be honest. However I will check if that person is prepared to be contacted.

If they are not prepared to have someone help (she seemed reluctant), then really they have to shoulder some blame IMO.

If she is forthcoming then I will get in contact direct with you. Cheers.

Edit: WHOA! She's obviously extremely disgruntled (she claims the help desk staff have been less than helpful, a couple were rude, and they've spoken to "a different person each time"). Combine that with a busy day at work and it's not a good combination. Even so after gentle coersion she is prepared to be contacted - I will PM the details though. Good luck!

2 posts

Wannabe Geek


  Reply # 304388 4-Mar-2010 13:18
Send private message

hi slingshot, sorry but how do you send a private message?


thnx:)

1001 posts

Uber Geek
+1 received by user: 58

Trusted
Slingshot

  Reply # 304390 4-Mar-2010 13:28
Send private message

Click on the profile icon on one of my posts. Then click the email icon once in the profile :)




538 posts

Ultimate Geek
+1 received by user: 52

Trusted
Internet by Design

  Reply # 304408 4-Mar-2010 14:06
Send private message

Is there a limit to the number of times this offer can be taken up under one account?
I've been signing up friends and family and putting them under my account, one less account for them to sign up for :)




Ask me about Wordpress and Web Servers

 

 

 

Internet by Design


1001 posts

Uber Geek
+1 received by user: 58

Trusted
Slingshot

  Reply # 304409 4-Mar-2010 14:07
Send private message

danielfaulknor: Is there a limit to the number of times this offer can be taken up under one account?
I've been signing up friends and family and putting them under my account, one less account for them to sign up for :)


Limit of 4 mobile lines per account.




703 posts

Ultimate Geek
+1 received by user: 67

Trusted

  Reply # 304526 4-Mar-2010 19:31
Send private message

Slingshot:
danielfaulknor: Is there a limit to the number of times this offer can be taken up under one account?
I've been signing up friends and family and putting them under my account, one less account for them to sign up for :)


Limit of 4 mobile lines per account.


On the subject of account details:

I have signed myself and my partner up to this deal a few days ago. It looks to be a truly great deal - I think management should extend the deadline.

Anyway, I received the SIM card today (no phone yet) and I note under the section "new service summary" that it has a 'megatalk' entry with 'monthly price' $20....

Shouldn't it be $0? Like the txt pack 100 entry?

I'll pm my account number if there is a problem and not just my misunderstanding something. Anyway thanks for any advice - your presence was one of the factors that convinced me to give this deal - and slingshot - a go.Smile



905 posts

Ultimate Geek
+1 received by user: 44

Subscriber

  Reply # 304529 4-Mar-2010 19:44
Send private message

I signed up on Monday and have heard nothing. Can log into my new slingshot account but no welcome letter or email...I did ring customer service they had no idea. Got an email asking me to rate the customer service I got. I have not replied as I have had no service at all.

253 posts

Ultimate Geek

Geekstore

  Reply # 304537 4-Mar-2010 19:56
Send private message

andrewcnz: I signed up on Monday and have heard nothing. Can log into my new slingshot account but no welcome letter or email...I did ring customer service they had no idea. Got an email asking me to rate the customer service I got. I have not replied as I have had no service at all.


You're in the same boat as me. I phoned up last night as was told that my phone and SIM would be sent out Friday.




Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508  F: 0800897451



905 posts

Ultimate Geek
+1 received by user: 44

Subscriber

  Reply # 304545 4-Mar-2010 20:02
Send private message

HiK1000716:
andrewcnz: I signed up on Monday and have heard nothing. Can log into my new slingshot account but no welcome letter or email...I did ring customer service they had no idea. Got an email asking me to rate the customer service I got. I have not replied as I have had no service at all.


You're in the same boat as me. I phoned up last night as was told that my phone and SIM would be sent out Friday.


I don't mind so much that it may take a few days. But an automated email keeping me up to date on my account/order progress would be nice!

21533 posts

Uber Geek
+1 received by user: 4386

Trusted
Subscriber

  Reply # 304556 4-Mar-2010 20:16
Send private message

I got an email for the sim, and then one for the phone. Shame I seemed to order the wrong phone. Cant go thru the signup process again to see what it looked like but I only recalled one free phone listed.




Richard rich.ms



905 posts

Ultimate Geek
+1 received by user: 44

Subscriber

  Reply # 304654 5-Mar-2010 07:13
Send private message

richms: I got an email for the sim, and then one for the phone. Shame I seemed to order the wrong phone. Cant go thru the signup process again to see what it looked like but I only recalled one free phone listed.


There was 2 free Nokia's listed I almost clicked on the wrong phone. 

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.