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Topic # 59166 29-Mar-2010 12:28
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Hi Geekzone,

I'm a long time Telstra cable user moving flats to a new location close to a cabinet in Wellington. Recently performance on cable has been disappointing with intermittent connection loss and (obviously) poor Youtube performance. I am inclined to believe the former issue is hardware related.
In moving to the new location I have done a little bit of searching for reasonable and cheap internet providers. Slingshot seemed to come across as a good provider as of recently and price-wise had some of the best caps and offers available. Multiple friends on Slingshot have also told me they have had good experiences with the service (though I hear customer service is a different issue).
On the 24th I signed up for an account for Just Broadband (nDSL) as a landline phone at the flat is unneccessary (but a VoIP backup would still be nice).

Further reading since the signup has me a little bit confused. I was under the impression a live landline was not necessary (just the presence of one) for the Just Broadband package (the signup process seems to confirm this), but various posts in the forum (some dating this year) indicate that a live landline is initially required by slingshot policy? It's possible the flat landline is still active from previous tenants (although I doubt it), but I don't have any information about this.
The status of the connection has been pending since wednesday, but I hear most connections take a week or so to become available so I assume this isn't an issue yet.


If someone could shed light on the situation I would appreciate it. I'm hoping this process is still going smoothly as most of the flat accounting is done via the internet.

Greetings and cheers.

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Ultimate Geek
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Slingshot

  Reply # 312394 29-Mar-2010 13:36
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Hi there,

You definately need an active homeline at your new house first to activate nDSL with us.

This can be setup via Telecom. Then we can move you across. Understand it's not an ideal process :(

It's explained in the 'Need to know' part when Just Broadband is describe on our website.




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Ultimate Geek
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  Reply # 312399 29-Mar-2010 13:56
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Slingshot: Hi there,

You definately need an active homeline at your new house first to activate nDSL with us.

This can be setup via Telecom. Then we can move you across. Understand it's not an ideal process :(

It's explained in the 'Need to know' part when Just Broadband is describe on our website.


exactly why is it required?

 
 
 
 


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Ultimate Geek
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  Reply # 312420 29-Mar-2010 15:16
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I'm feeling a little confused by the explanation. This is the explanation

It's a hangover from when we were smaller. To reduce risk, we only acquired customers that had existing landlines.

To have an existing landline, you would have been credit checked by Telecom. Therefore reducing risk.

The other side of it was that credit checking was expensive and difficult to automate back then.

We now do credit check, and it is automated for our products. Just need to sort out lighting up brand new connections.

In terms of why, we simply haven't got round to it yet. It is on the list, I agree it makes no sense in this day and age.


But then this is asked
. . .



I have an existing landline with Vodafone - will this working for transferring to nDSL with slingshot?


& answered


Should be fine, as long as you're not on the red network


Now if the issues is credit checking - what does it matter whos network you were previously connected to.

Telecom wholesale or voda red network - you woudl still have been credit checked.



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Geek


  Reply # 312424 29-Mar-2010 15:21
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Thanks for the quick response,

So if I set up a phone line through Telecom, will my pending account come through or do I need to reapply?

More importantly, do I need to maintain an account with them? D: That seems awfully counterproductive to the whole point of signing up on nDSL.

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Slingshot

  Reply # 312428 29-Mar-2010 15:31
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farcus: I'm feeling a little confused by the explanation. This is the explanation

It's a hangover from when we were smaller. To reduce risk, we only acquired customers that had existing landlines.

To have an existing landline, you would have been credit checked by Telecom. Therefore reducing risk.

The other side of it was that credit checking was expensive and difficult to automate back then.

We now do credit check, and it is automated for our products. Just need to sort out lighting up brand new connections.

In terms of why, we simply haven't got round to it yet. It is on the list, I agree it makes no sense in this day and age.


But then this is asked
. . .



I have an existing landline with Vodafone - will this working for transferring to nDSL with slingshot?


& answered


Should be fine, as long as you're not on the red network


Now if the issues is credit checking - what does it matter whos network you were previously connected to.

Telecom wholesale or voda red network - you woudl still have been credit checked.


nDSL (Just Broadband) is a telecom wholesale service, so if you're on the red network moving to that requires a brand new connection. Which we dont do at present.




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Slingshot

  Reply # 312429 29-Mar-2010 15:32
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Clai: Thanks for the quick response,

So if I set up a phone line through Telecom, will my pending account come through or do I need to reapply?

More importantly, do I need to maintain an account with them? D: That seems awfully counterproductive to the whole point of signing up on nDSL.


Yes it's best you reapply - speak to our call centre first to advise the situation.

No you do not need to maintain an account with them.






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Geek


  Reply # 312459 29-Mar-2010 16:11
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Slingshot:

Yes it's best you reapply - speak to our call centre first to advise the situation.

No you do not need to maintain an account with them.


Thanks for the help mate, busy getting the services set up for the flat and I obviously missed the extra info.

We will push through with the telecom connection and hope that Slingshot's service makes us happy we went through the extra effort.

I have to say that so far the customer service I have received from here and on call has been far better than I had feared.

Cheers.



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Geek


  Reply # 313930 1-Apr-2010 15:27
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Looks like things are proceeding as planned. Someone from Chorus showed up to reconnect my line on Wednesday and I used that line to call Slingshot and give the all clear.
The customer rep on the phone said 3-10 days for the change but I expected that anyway since I guess there is nothing they can do until there is an active line?

However - in my Slingshot account details under "change dialup plan" it currently says "The request to change plan has been accepted. Your new plan will be Just Broadband as of 4/27/2010". I really hope this is just a system error or limitation because we do all of our flat accounting online and we really don't want to have to work around this for a month :(

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Ultimate Geek
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  Reply # 313954 1-Apr-2010 16:46
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Slingshot: Hi there,

You definately need an active homeline at your new house first to activate nDSL with us.

This can be setup via Telecom. Then we can move you across. Understand it's not an ideal process :(

It's explained in the 'Need to know' part when Just Broadband is describe on our website.


This right here has stopped me moving to Slingshot.  I have to sign up to Telecom, pay a connection fee and a months phone line I don't want or use, then switch to Slingshot?  It makes for a nice connection fee right there. 



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Geek


  Reply # 313964 1-Apr-2010 17:21
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Buttonmash:
Slingshot: Hi there,

You definately need an active homeline at your new house first to activate nDSL with us.

This can be setup via Telecom. Then we can move you across. Understand it's not an ideal process :(

It's explained in the 'Need to know' part when Just Broadband is describe on our website.


This right here has stopped me moving to Slingshot.  I have to sign up to Telecom, pay a connection fee and a months phone line I don't want or use, then switch to Slingshot?  It makes for a nice connection fee right there. 


I don't know the specifics but I imagine that either way you would have to pay the connection fee in order for Telecom to liven up the phone line even if Slingshot were responsible for the admin side of it (The Chorus guy that showed up at my place actually had to install a line from the other side of the road to the house as the house hadn't had phone for some time and the line had fallen down since).
I agree that paying Telecom for the first month is pretty ridiculous, but considering a comparable plan with a reasonable on-peak cap and no line rental is difficult to come by, the cost should level out over time.

Maybe our Slingshot free dial up is available for the weekend. :)

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  Reply # 314795 4-Apr-2010 20:44
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Slingshot: Hi there,

You definately need an active homeline at your new house first to activate nDSL with us.

This can be setup via Telecom. Then we can move you across. Understand it's not an ideal process :(

It's explained in the 'Need to know' part when Just Broadband is describe on our website.


Good grief! You can't be serious. Fix it so this nonsense doesn't have to happen.

Not an "ideal process"? What an understatement! 





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Geek


  Reply # 315173 6-Apr-2010 04:39
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I just signed up with Slingshot's naked DSL with an inactive phoneline at the place

it was a huge pain in the behind to have to dish out the extra ~$100 for ConnectNow to connect the line to Slingshot and then get a surprise $25 extra for early disconnection from Slingshot's phone plan... (The guy who told me the extra surprise fee said it was $50, but I have yet seen the other $25 yet)

That's a pretty low blow for a new user to sign up for, bad enough to have to pay $100 to connect up but then an extra $25 on top of that.

k14

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  Reply # 315185 6-Apr-2010 07:51
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Should have gone with worldexchange, there is a thread on here about this problem somewhere. It seems that slingshot is the only company who won't provision a disconnected line for nDSL. Because of that I went with worldexchange and I know of others who went with them or one of the few other ndsl providers. In this case slingshot = mega fail and I can't work out why they do it cause they are most definately loosing cucstomers over it.

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Subscriber

  Reply # 315260 6-Apr-2010 11:09
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They have already explained why they don't do it, ie: they don't have the processes in place, staff trained, systems to handle it (yet).

I would say given the interested in just broadband and the amount of people being put off by having to have an active land line for connection... they would definitely be working on being able to do it.

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