Youtube is a joke even at 360 or 480 quality. Packets are being stalled.
I am on a conservative DSL profile to reduce the disconnects.
I am awaiting with anticipation for a cabinet to be installed in my street so I can switch back to Telecom.
Daylo:Alhall: www.OrconthenewXtra.co.nz? has a kind of ring to it
That may have been true in the day.? Hell I even went to Orcon from Xtra those many years ago and it was pretty good.? But since I've moved "back" to Telecom on a Pro plan in the last two months, Orcon looks quite immature in its technology space and provision of services.
Still, as I keep saying I hope all works out for those still having issues.
alliao: Numbers ugly as in orcon's not making much money, obviously threads like these don't help. I can only imagine the pressure the management's under.
I agree that there will be obvious issues if emp's getting 50 disconnects or whatever, but from orcon's end they're saying it's 4. Which is a normal figure..
If Orcon isn't lying, then customer service is pretty shockingly bad. Considering the hoops Emp had to jump through and getting told different story everytime.
If Orcon is delaying, then there're things people want to know. Namely how soon? Will it ever be fixed? stuff like that.
If Orcon is lying, then that's obviously bad... don't need to go there.
My "fixed" was just a cynical remark, in the case that if Orcon's really lying. I like the fact that you concentrate on the difficulty of emp's possible issues, but not on the feasibility of my fix.
oh yeah, the whole UK accent thing's pretty poor taste...seriously?
Satire: Pray you never get to see how bad the Telecom/Xtra provisioning system really is :-) it would be quite difficult to put something worse in place.
Any good media sources to take legit bad customer service events too? Campbell Live, Close Up, Fair Go, Target, Newspaper? Who do you think would like to hear out from a customer...
Well they said seventy three for my total over I think I asked him 5 weeks, but he may of just done the last billing cycle, unsure really. That is a huge amount though seriously.
Management at Orcon is shocking, after talking to the English lady from England - what more can I say, she doesn't exactly sound like a Maori Women from Huntly.. (Not being racist here I have a bit of native blood in me myself). - their is no hope in communicating with them on a residential level, they don't really give two fcuks about us.?
It is now 4.34, I am offline while typeing this, I have just got another disconnect to the service, that is two within one hour, first at 3.14pm and now 4.34pm. And I am meant to pay for the Chorus tech after all that is happening?
Emp:The first I spoke to a young CSR called Josh; he has been helpful, on the phone right now to ring in about the second disconnect again within a hour basically and I shall name the CSR here I deal with;
his name is Cameron?
So back to fcuking square one again. Seriously something is fcuked with their network big time. Oh I just typed Big Time without knowing I did lol the irony...
Ahhhhhhhhhhhhhh just want good speeds and stabe net. Telstra vs Orcon??
So now my connection coming back. Waiting for Dylan the Tier 1 support to ring me before the end of the day, afterall the Tier 2 guy he got to ring me said he would be doing so. Lets see Orcon Customer Service.
rdjacobs: why should we get bad service from 5pm till 1am, everyone comes home from work and use orcon and cant surf the web properly because of poor service at this time, and my mate is up the road on telecom and another friend is on snap and they dont have any downgrades in speeds at all even at peak time.