Hi Nikki, whats the reason for not allowing new NDSL without an existing phone number? Has Telecom not fixed the "failed install" issues that randomly occur without a full install when they connect the wrong pair?

At least you could offer full install, even though it shouldn't otherwise be necessary with NDSL. If the contractor finds no need for wiring upgrade then Telecom should normally credit the install fee later on, otherwise customer will get more reliable service with the wiring fixed.