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1974 posts

Uber Geek
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  Reply # 368783 17-Aug-2010 17:27
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Update: After posting about this on twitter, I received contact from Slingshot's brand manager, Nikki. Basically it seems they are having major issues keeping their CSRs informed, so she suggests that you guys PM the slingshot account on geekzone if you have any issues. Great to finally get the issues acknowledged, it seems they are aware of it, just not particularly proactive about fixing it.

188 posts

Master Geek
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  Reply # 369224 18-Aug-2010 12:23
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nickb800: Update: After posting about this on twitter, I received contact from Slingshot's brand manager, Nikki. Basically it seems they are having major issues keeping their CSRs informed, so she suggests that you guys PM the slingshot account on geekzone if you have any issues. Great to finally get the issues acknowledged, it seems they are aware of it, just not particularly proactive about fixing it.


I sent a PM to Slingshot this morning and within several hours had a very prompt reply which excellently addressed the issue which I had raised. This was excellent customer service and much appreciated. Like many large companies they probably struggle to ensure that all CSRs perform at the level they want - I know that when I and several of my family took up the XT Notwork offer we experienced a wide range of levels of Customer Service from different CSRs - unfortunately this is typical of modern interactions with many companies.

Anyway I was very impressed today and Slingshot should be praised for having a presence on Geekzone and for being responsive in a timely fashion.

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