Poor Slingshot Broadband Speeds

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#413190 5-Dec-2010 22:21

Oh well, tonight is a lot worse, so I dont know what is going on with them.

Richard rich.ms

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ntsan

58 posts

Master Geek

#415299 9-Dec-2010 22:16

Blah being capped since yesturday while we are on AYCE plan.. wtf? (avg 7kb)

DonGould

3892 posts

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#415374 10-Dec-2010 08:29

ntsan: Blah being capped since yesturday while we are on AYCE plan.. wtf? (avg 7kb)

Log it as a telco fault: Report ISP/Telco faults here

gussyboy

14 posts

Geek

#416293 12-Dec-2010 22:34

richms: Oh well, tonight is a lot worse, so I dont know what is going on with them.

Me too ! Sling(painfull)shot. Dam

DonGould

3892 posts

Uber Geek

#416404 13-Dec-2010 10:12

Raise it as a fault ticket Gussy,

.au have a thing called TIO, I'm sure I read somewhere that .nz has something as well but it's not mandatory?

This is so strikes me as being a fair trading issue?

ss.nz have presented a product that there's just no hope they can deliver unless they have limits in place on their other customers to ensure the correct balance to their t.nz hand overs or are they able to buy more handover than everyone else? sorry, still dont' understand this hand over stuff properly yet.

Read most of this: http://comcom.govt.nz/assets/Telecommunications/STD/UBA-Backhaul/UBA-Backhaul/Final-UBA-STD-for-Tele... and it all seems to be bs just used to confuse.

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Ragnor

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#416539 13-Dec-2010 14:21

If you want dedicated bandwidth and a SLA (service level agreement) it's going to cost you $$$.

Residential internet is a shared network best effort service with no guarantee of performance or reliability, the whole reason ISP's can even offer plans at consumer prices is because it's shared.

Consider a motorway, there are 50 cars wanting to go south at 8am... there's no way you can afford to build a 50 lane highway so you build a 4 lane one and traffic queues and flows.

The problem Slingshot faces is that is has attracted pratically every heavy user, probably with thousands of customers running bit torrent, usenet and http downloads 24x7.

It's no surprise it's congested imo.

Handover link dimensioning from Telecom wholesale to the ISP is a bottleneck but Slingshot haven't done themselves any favours.

Also what about where Slingshot are delivering connections over LLU gear (ie: not Telecom wholesale equipment).. people seeing the same problems there too I believe which points to congestion in Slingshots network and with their domestic and international transit imo.

pogobull

20 posts

Geek

#416554 13-Dec-2010 14:55

Ragnor: If you want dedicated bandwidth and a SLA (service level agreement) it's going to cost you $$$.

Residential internet is a shared network best effort service with no guarantee of performance or reliability, the whole reason ISP's can even offer plans at consumer prices is because it's shared.

Consider a motorway, there are 50 cars wanting to go south at 8am... there's no way you can afford to build a 50 lane highway so you build a 4 lane one and traffic queues and flows.

The problem Slingshot faces is that is has attracted pratically every heavy user, probably with thousands of customers running bit torrent, usenet and http downloads 24x7.

It's no surprise it's congested imo.

Handover link dimensioning from Telecom wholesale to the ISP is a bottleneck but Slingshot haven't done themselves any favours.

Also what about where Slingshot are delivering connections over LLU gear (ie: not Telecom wholesale equipment).. people seeing the same problems there too I believe which points to congestion in Slingshots network and with their domestic and international transit imo.

as i've stated in past posts ,,use telecom as your ISP sure they dont have the bandwidth packages etc as other providers but they surely supply us with an awesome ADSL2 service.

pico

54 posts

Master Geek

#416748 13-Dec-2010 21:15

Hi guys,

I'm based in Hamilton and am having speed issues with SS. I used to get 10mb/s down and 1mb/s up but now am down to approx 1mb/s both ways. I had been wondering if I had broken something but it sounds like its an issue at SS's end. Issues sometime in the last few weeks but not sure when.

Pico

DonGould

3892 posts

Uber Geek

#416751 13-Dec-2010 21:18

Pico, did you log it as a GZ fault?

Did you look at your modems dsl specs and see what the sync speeds are?

Did you do a www.speedtest.net test?

D

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pico

54 posts

Master Geek

#416782 13-Dec-2010 22:05

DonGould: Pico, did you log it as a GZ fault?

Did you look at your modems dsl specs and see what the sync speeds are?

Did you do a www.speedtest.net test?

D

I was just on the phone to their customer services and logged a ticket. They said that I may be in a network outage area. I've logged a GZ fault now too.

modem stats:

DL 16191 kbps
UL 946 kbps

pogobull

20 posts

Geek

#416882 14-Dec-2010 07:25

pico:
DonGould: Pico, did you log it as a GZ fault?

Did you look at your modems dsl specs and see what the sync speeds are?

Did you do a www.speedtest.net test?

D

I was just on the phone to their customer services and logged a ticket. They said that I may be in a network outage area. I've logged a GZ fault now too.

modem stats:

DL 16191 kbps
UL 946 kbps

give telecom ago

DonGould

3892 posts

Uber Geek

#416915 14-Dec-2010 09:18

Yip, I'd say it's time to look for a different ISP. That's just wofull.

Telecom have enough customers, if you're wanting to share some love then another smaller isp. we need to be thinking in terms of providers who are independent of scx so there's customers for SamM to whack his new pipe into.

D

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

pico

54 posts

Master Geek

#417049 14-Dec-2010 13:09

Its only been a few days that i've noticed it running slow. I'll give them a grace period to sort it out otherwise I'll be moving isp. I used to have speeds as above.

richms

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#417086 14-Dec-2010 14:13

They tweeted yesterday about some change in backhaul that was going to have to be undone.

IME, it was no different last night or the night before to anyother night. 30kB/sec-50 on torrents, till the cache connected on one and delivered 270ish, which in addition to the other 30kB was enough to max the line out. That file finished, and never saw any cache action again. And that was before 2am so it was costing me.

Richard rich.ms

gussyboy

14 posts

Geek

#417375 15-Dec-2010 00:18

DonGould: Raise it as a fault ticket Gussy,

.au have a thing called TIO, I'm sure I read somewhere that .nz has something as well but it's not mandatory?

This is so strikes me as being a fair trading issue?

ss.nz have presented a product that there's just no hope they can deliver unless they have limits in place on their other customers to ensure the correct balance to their t.nz hand overs or are they able to buy more handover than everyone else? sorry, still dont' understand this hand over stuff properly yet.

Read most of this: http://comcom.govt.nz/assets/Telecommunications/STD/UBA-Backhaul/UBA-Backhaul/Final-UBA-STD-for-Tele... and it all seems to be bs just used to confuse.

TRUE, thx.

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