Slow Internet, Modem the problem?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slow Internet, Modem the problem?

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27976 posts

Uber Geek

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Lifetime subscriber

#428167 17-Jan-2011 19:30

Go here http://www.telecomwholesale.co.nz/tw/public/website/wholesale/technologies/!ut/p/c5/vY5JDoJAEEXP4gFM... and put your address in and check that you are not in a cabinet area, if you are then orcon should never have put you on the plus network.

Richard rich.ms

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

Phexx

415 posts

Ultimate Geek

#428169 17-Jan-2011 19:33

OK, it seems like I am going to have to find out some stats, how would I go about doing that?

Sorry for all of the q's, I am more into computers, not so much networks =p.

RunningMan

8880 posts

Uber Geek

#428172 17-Jan-2011 19:37

Phexx: OK, it seems like I am going to have to find out some stats, how would I go about doing that?
.

I think richms mentioned how to do it for your modem in an earlier post - sounds as though it isn't 100% straight forward for you

Phexx

415 posts

Ultimate Geek

#428178 17-Jan-2011 19:40

OK, now I got it, I will have to do the test tommorrow,

As for the cabinet areas, it showed this:

Services available at this address:

ADSL2+ from Jun 2011

VDSL2 from Jun 2011

Exchange Details
Exchange Area: Mt Eden
ADSL2+ Upgrade: May 2008

VDSL2 Details

Cabinet Name: MOD/BP
Status: Scheduled Jun 2011

RunningMan

8880 posts

Uber Geek

#428183 17-Jan-2011 19:49

OK, so it looks as though you are currently connected directly to the exchange (no cabinet yet) and that it is already ADSL2+.

Your speed problem may be due to a low connection speed because of distance from the exhange, however there's several other more likely possibilities that are better diagnosed once you get those connection stats.

I don't know whether Orcon has their own equipment in that exchange.

webnation

67 posts

Master Geek

#428431 18-Jan-2011 13:58

if you are the only user(no downloading while u testing), then definitely it is your phone line problem or your modem(posting your noise margin info will help to understand).

RunningMan

8880 posts

Uber Geek

#428521 18-Jan-2011 17:21

webnation: if you are the only user(no downloading while u testing), then definitely it is your phone line problem or your modem(posting your noise margin info will help to understand).

Or a congestion issue....

webwat

2036 posts

Uber Geek

Trusted

#429685 21-Jan-2011 21:57

You could prove out the modem by trying a different one then comparing download speeds and line stats...

Time to find a new industry!

Phexx

415 posts

Ultimate Geek

#429736 22-Jan-2011 02:32

Hey everyone, sorry for not being "active". There was an auckland-wide orcon broadband outage 2 days ago and yesterday I was busy as hell. Hopefully I can get some line stats tomorrow...

I was looking at buying this: http://www.playtech.co.nz/afawcs0139235/CATID=78/ID=13678/SID=80503338/productdetails.html

What's your guys opinions? Will it make a difference, I don't want to waste my money...

RunningMan

8880 posts

Uber Geek

#429756 22-Jan-2011 08:40

Phexx:

What's your guys opinions? Will it make a difference, I don't want to waste my money...

It might, it might not. Depends entirely on where the problem lies with your connection. With there being several different things that could be the problem, personally I wouldn't be throwing money at something without doing the investigatiom / diagnosis first.

Keep looking for those modem line stats....

Phexx

415 posts

Ultimate Geek

#429864 22-Jan-2011 14:40

Thanks everyone for the helpful feedback,

I am right in thinking that the pass word for the modem is the same as the one for the orcon login?

Well, I logged into Orcon via the website, then tried the same username and password on the modem NO LUCK.

I might ring orcon and see if they can help...

RunningMan

8880 posts

Uber Geek

#429870 22-Jan-2011 14:52

Phexx: I am right in thinking that the pass word for the modem is the same as the one for the orcon login?

They are probably what richms posted above - admin / password or admin / admin

HTH.

Phexx

415 posts

Ultimate Geek

#429877 22-Jan-2011 15:22

Hazzar!
Typed in admin, password, MAGIC!

Line stats coming soon!

Phexx

415 posts

Ultimate Geek

#429884 22-Jan-2011 15:31

richms: You cant get the whole lot of stats out of the 632 without putting it in debug mode and telnetting into it. I have replaced mine with an 834g so I can tweek the noise margin so cant give the exact commands to telnet with, but the debug command is

http://10.20.0.1/cgi-bin/webcm?todo=debug

except change the IP to what yours is on.

Then telnet to it and I think it was

cat /proc/avalance/avsar_modem_stats or similar

OK, did the first step, degub mode on. How do i telenet to it?

Phexx

415 posts

Ultimate Geek

#429915 22-Jan-2011 16:39

Still can't figure out how to telnet, however I thoguh i'd shwo you guys this:

http://www.flickr.com/photos/liambinns/5376512519/

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