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mikenz

15 posts

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#77161 11-Feb-2011 15:52
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I often need to access My Orcon account page to check how much data/phone call I have used. I have no problem accessing it with any connection except with my android phone when it's on 3G. It's works fine when my phone is on WiFi. The web page I'm getting was saying that I'm from oversea. I have sent 3 emails explaining I'm in Auckland. Orcon's customer service has kindly replied me twice but telling me I'm oversea. Now they give up on me I think. Anyone has any idea how to fix this problem? Settings on my phone?


The operation you are attempting is disallowed.
Your operation may have been disallowed because you do not presently have access to this part of the system or data. For security reasons, certain areas of the system are restricted to specific geographic regions. If you are presently accessing the system from a country where you are not normally residing, those geographic restrictions may be influencing your ability to access the system.
To obtain technical-support;

  • 0800 13 14 15

  • support@orcon.net.nz




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quentinreade
328 posts

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  #438338 11-Feb-2011 16:04
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Hi there,
Let me look into it. Have you got a ticket number you can message to me?
Or, email me at quentin.reade at team.orcon.net.nz.
Cheers, Quentin




Head of Communications
Vocus NZ


snnet
947 posts

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  #438467 11-Feb-2011 22:57
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I love how they tell you that you're not in a place that allows access - i.e. outside of NZ and then give you an 0800 number to call!

 
 
 
 


quentinreade
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  #439822 15-Feb-2011 14:24
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Hi there,
We have changed the account settings (sorry about that, one setting was incorrect), so this should work as planned.
Many thanks,
Quentin




Head of Communications
Vocus NZ


mikenz

15 posts

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  #439833 15-Feb-2011 14:52
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Working now. Thank you very much.

quentinreade
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#439850 15-Feb-2011 15:21
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Excellent! That's what I like to hear.




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Vocus NZ


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