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7 posts

Wannabe Geek


Topic # 80003 25-Mar-2011 11:09
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I order NakedDSL on Feb 21, 2011.  On March 2, 2011, my connection was confirmed as being complete and ready to use. 

Moved in on March 5, 2011.  Finally hooked up model and router (combo) and could not get a connection.  I went through several different configurations, figuring it could be user error - dumb me.  After hours or dinking around, as a last resort, I called up support.  After a half an hour or running through the same configurations I did, it was concluded that provisioning had not done their job, and they had not actually hooked up the line.  This is after I called every other day for two weeks up to the 'said' completion to make sure it was done right (as I've heard Slingshot has a bad reputation for customer service.  Why I signed up - I don't know). 

I run two businesses out of home, and downtime costs me mega $$$.  I already lost one day of production time, and was furious at the mere thought of any more days.  I got desperate and booked myself into a local hotel so that I would have something for the next day.  A couple hours away from checking in, I realized I could get a Vodafone air card, which saved me tons of money at the hotel.  I had to use my air card for the next couple days until Slingshot could get their act together and connect my line.  After they finally got it up, I demanded I talk to a manager, and was told he was 'on another phone call'.  Either he was lying, but more likely was talking to another disturbed, angry customer.  After that whole ordeal, the rep (Jamal) said he could only compensate me $25 - AND they had already sent me an invoice for a full month of usage, when it wasn't even up!

DO NOT EVR EVER EVER SIGN UP WITH SLINSHOT IF YOU DEPEND ON IT (INTERNET) FOR YOUR LIVELYHOOD.  YOU WILL BE SORRY!!!!!!!!!!!!!!!

I used Maxnet previously, and they had my naked dsl line up in three days TOTAL.  I would recommend them.  Very decent company.

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  Reply # 451793 25-Mar-2011 14:24
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So I guess I have to ask the question everyone must be thinking....

Why did you not sign up with Maxnet at your new home?

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  Reply # 451794 25-Mar-2011 14:25
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graemeh: So I guess I have to ask the question everyone must be thinking....

Why did you not sign up with Maxnet at your new home?


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Wannabe Geek


  Reply # 451798 25-Mar-2011 14:40
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Unlimited bandwidth - Off hours

Paid the price

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  Reply # 451821 25-Mar-2011 15:51
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I've heard Slingshot has a bad reputation for customer service.  Why I signed up - I don't know. 



So you knew they were crap and signed up anyway? 

I hope the future service was worth the hassle. Good luck on that one.




Always be yourself, unless you can be Batman, then always be the Batman



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  Reply # 451833 25-Mar-2011 17:00
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as with many things in life, you get what you pay for.

to use another cliche:
If some thing seems to good to be true, it probably is.

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Master Geek


  Reply # 451841 25-Mar-2011 17:28
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Actually, i'll ask the question I asked everyday when a story like this came up and I was working at Callplus.

Why are you signing up to a residential provider when you state you're running a business?

Since it's gone wrong is your backup plan in place? You do have one right?



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Wannabe Geek


  Reply # 451855 25-Mar-2011 18:57
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I had a backup plan, but wasn't optimal.

I wish I had a viable alternative, like cable internet (I'm from the US) or maybe even satellite (if it wasn't for poor latency)

In any event, lesson learned, just wanted to send the complaint out to there so no one else makes the same mistake

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Ultimate Geek
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  Reply # 456785 8-Apr-2011 16:03
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Hah

I've worked at 2 ISPs and whenever throws around the "I run my business from home!" rant I say "hey maybe you should have a  business account at twice the price?" :P

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  Reply # 456786 8-Apr-2011 16:12

PottsyNZ: Hah

I've worked at 2 ISPs and whenever throws around the "I run my business from home!" rant I say "hey maybe you should have a  business account at twice the price?" :P


Are business accounts twice the price? I thought  ISPs  had reduced all their business plans in line with residential rates. If business plans are twice the price what are you getting for that price, and SLA and compensation for outages?

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Ultimate Geek
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  Reply # 456790 8-Apr-2011 16:20
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robbyp:
PottsyNZ: Hah

I've worked at 2 ISPs and whenever throws around the "I run my business from home!" rant I say "hey maybe you should have a  business account at twice the price?" :P


Are business accounts twice the price? I thought  ISPs  had reduced all their business plans in line with residential rates. If business plans are twice the price what are you getting for that price, and SLA and compensation for outages?


Granted, the pricing is much better now.

And yes, you are given the space to in which to throw your toys.

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  Reply # 456813 8-Apr-2011 18:10
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I think it's been pretty covered but.....

Residential grade internet has no guarantee of performance, reliability or uptime.. there is no guarantee on move times or fault resolution.

If you depend on internet access at home for work, use a business plan with a SLA!

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  Reply # 456828 8-Apr-2011 18:56
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This sorta thing is becoming more and more frequent on this forum yet... no one is learning from it.

Simple you pay the cheap price for a REASON, slingshot is a no frills provider.




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  Reply # 456836 8-Apr-2011 19:36
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i would not sign up to slingshot if your business required reliable internet.

Slingshot are well known for aggressive marketing and pricing backed up by poor customer service and support.

Telecom is your best bet for decent support. Just my opinion, probably other providers can be good too, just my experience.

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