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140 posts

Master Geek
+1 received by user: 13


Topic # 83226 12-May-2011 19:55
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So we are moving house and signed up to slingshot slightly over two weeks ago. And despite calling slingshot every day to find out what is going on, our adsl is still not connected.

Firstly, someone put Mt Eden rather than Newmarket on the worksheet so it took a week or so telecom to figure out where our house is. Eventually they sent a chorus person out to us on Saturday 7th may who connected up the phone line and said that the broadband had been connected also, but we didn't have a modem at that time to test it.

The line appears to be connected since the line can sync, but the authentication is failing, so I'm not sure what stage it is actually at. If I login with the same details on the slingshot website, the login works but there is no internet plan on the account.

As I said we have constantly calling slingshot every day but nobody seems to know anything about when our line will be connected.

Argh. Got to love it when slingshot and telecom can just pass the blame around and nobody actually does anything to get the line connected.

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1816 posts

Uber Geek
+1 received by user: 51

Trusted

  Reply # 468508 12-May-2011 22:00
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Keep at them, Call then on a cellphone as you get through quicker.
Is your free dialup working?



140 posts

Master Geek
+1 received by user: 13


  Reply # 468509 12-May-2011 22:02
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I'm just using my 2

 
 
 
 




140 posts

Master Geek
+1 received by user: 13


  Reply # 468513 12-May-2011 22:11
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I'm just using my 2degrees 3g data, gone through quite a few data packs but not going to subject myself to dialup. It's actually very fast, get 300kbs+ consistently steaming youtube (got 500 one time) :)

Yeah will definitely keep on them. Also pinged the slingshot account on here who has been helpful in the past so hopefully I can get through to someone with a clue who can figure out what needs to happen



140 posts

Master Geek
+1 received by user: 13


  Reply # 468608 13-May-2011 09:21
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Connected now, finally found someone who could see that we were actually already connected, and telecom just forgot to tell slingshot. :Z

559 posts

Ultimate Geek
+1 received by user: 28


  Reply # 468862 13-May-2011 18:06
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You get what you pay for. Slingshots customer service is abysmal. I had similar issues took my money elsewhere best decision ever!

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Uber Geek
+1 received by user: 120

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  Reply # 470304 17-May-2011 22:12
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PANiCnz: You get what you pay for. Slingshots customer service is abysmal. I had similar issues took my money elsewhere best decision ever!

Really sounds like their customer service need more training...




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

7 posts

Wannabe Geek


  Reply # 471499 20-May-2011 11:32
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The same thing happened to me a couple months ago.  They said yhe connection was up and live, but when I went to hook it up, it wasn't there.  Something about the tunneling not being done. 

After my one year contract is up, I am leaving this poor business, no matter what the price difference is. 

I wrote a letter to the owner at his residential address and was able to get some attention . . ..

13 posts

Geek


  Reply # 471778 20-May-2011 22:24
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<edit> Err i need to learn how to read :( need some sleep </edit>

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