Text slowdowns?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Text slowdowns?

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2degreesCare

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#481416 15-Jun-2011 12:22

timmmay: I got a txt about an hour ago telling me they're confident the issue has been fixed. Fingers crossed it works :)

We're checking your accounts logs now.

Cheers and thanks to everyone for their patience.

^POB

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jbard

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#483292 20-Jun-2011 17:37

This happened to me twice today, once from me to another 2 degrees number and once from me to a telecom number. Each time taking about 2 hours.

Not sure about anyone else but this is only happening when i send to ported numbers.

richms

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#483407 20-Jun-2011 21:15

I had some delayed today but I was in and out of coverage all afternoon in west auckland. And it seems I have voicemail on my phone again too. Grrrr.

Richard rich.ms

timmmay

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#483411 20-Jun-2011 21:21

Things seem to be working fine for me.

timmmay

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#485850 25-Jun-2011 18:43

It's doing it again.

Text sent 5.48, received 6.40. Same numbers as before, from Telecom 027 363 xxxx to 2degrees 021 846 xxx.

scottjpalmer

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#485853 25-Jun-2011 18:56

I also had it happen this afternoon, XT to 2deg, delayed about 8-10min

timmmay

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#485921 25-Jun-2011 23:45

So much for "we're confident we've fixed the problem".

insane

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#485922 25-Jun-2011 23:54

At work we frequently get critical system alerts delivered to our mobile phones so was pretty interesting sitting in a meeting last week watching how much time difference there was between different people on different networks getting the same alerts...

By the time I got my txt alerts the problem had already been fixed :)

I'm sure the guys at 2D are working hard to get it fixed.

johnr

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#485923 25-Jun-2011 23:54

timmmay: So much for "we're confident we've fixed the problem".

This might be a completely different non related issue

timmmay

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#485924 25-Jun-2011 23:56

insane: I'm sure the guys at 2D are working hard to get it fixed.

They told me a week ago they were confident they fixed it, so I doubt it. They seem like good guys, but the network isn't that reliable. I'm sure they'll get there eventually. It's a decent enough consumer grade service.

timmmay

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#485925 25-Jun-2011 23:58

johnr:
timmmay: So much for "we're confident we've fixed the problem".

This might be a completely different non related issue

Could be, I mentioned that to my partner this evening, who sent me the text. Which, incidentally, for personal reasons was a text I would've liked to have received immediately. And i'm a complaining pain in the butt, I know. But I don't care. I expect it to "just work", not fail so regularly. Same problem or different, makes no difference to me.

I complained about Vodafone too, over plans pricing and service, but the network pretty much "just worked".

2degreesCare

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#486304 27-Jun-2011 09:58

There is an issue with our roaming partners network which is also affecting texts to and from their customers. They're working on getting it resolved as quickly as possible.

Apologies for the inconvenience.

^POB

timmmay

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#486305 27-Jun-2011 10:00

2DegreesCare: There is an issue with our roaming partners network which is also affecting texts to and from their customers. They're working on getting it resolved as quickly as possible.

Roaming wasn't involved. Both phones were in Johnsonville, Wellington, with the 2degrees phone on the 2degrees network not roaming onto Vodafone as far as I can tell.

freitasm

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#486306 27-Jun-2011 10:01

insane: At work we frequently get critical system alerts delivered to our mobile phones so was pretty interesting sitting in a meeting last week watching how much time difference there was between different people on different networks getting the same alerts...

By the time I got my txt alerts the problem had already been fixed :)

SMS is not a reliable communication tool. for emergencies you should all be using pagers. If you work with technology you should know better.

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