bener: Hi Ragnor,
Our service was fine until the cabinet was installed up the road. Then our woes began.
I think the issue is actually #2 - Chorus muffed the change.
I came to this conclusion as our home line didn't start playing up until we got the 'change completed' form. It appears something has gone wrong with the changeover that has affected out incoming calls.
The service from 80-90% of the helpdesk crew has been pretty appalling (they are sidestepping real issues, one guy tried to tell me we couldn't change to Telecom Wholesale becasue that's for ISP's only) and they have promised callbacks that just aren't happening. If Telecom can offer me a faster connection date than Tuesday next week I think I will switch.
Slingshot have always been good value but the speeds are pretty average. I think they have their hands tied in this situation as the provisioning team has to go through Chorus; but I am pretty much over the whole situation, service especially.
Thanks for your help, it's much appreciated. I am still blown away by the knowledge (and rapid helpfulness) of the users of this forum!
Ragnor: I think Beholder was talking about the single jack filters which are quite common. The one you are using is fine and if you're already tried a different filter and no filter and the dsl connection has the same problem it really points to a line fault somewhere along the line.
You can't ring Chorus/Telecom Wholesale directly as you are not their customer, you're Slingshots customer it's their job to get this sorted for you.
Sounds like you have already got Slingshot to log a fault to work on the issue?