New cabinet near my location - should I try to get switched to this? Slingshot says no... SOLVED/UPDATED

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › New cabinet near my location - should I try to get switched to this? Slingshot says no... SOLVED/UPDATED

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#500799 2-Aug-2011 14:26

Your modem should NOT be connected to the filter. The purpose of a filter is to remove DSL signals so to prevent interference with phones.

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bener

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#500806 2-Aug-2011 14:39

I do not understand your concept of the filter - I have one phone jack in my house. How would I operate a phone and a modem on the same line, off the same jack, without a filter.

I have attached an image of the setup I have (with the same model filter) https://cdn.geekzone.co.nz/imagessubs/blog4fdb3be6d265494927648e673387552c.jpg

I cannot see how this would work any other way...

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#500812 2-Aug-2011 14:48

Ahh, that's more of a "splitter" as it splits the line in two. You should be fine with that (although a wired-in master splitter would be of better quality).

The kind that I was thinking of is more like this, and is a different beast from what you have.

Ragnor

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#500815 2-Aug-2011 14:49

I think Beholder was talking about the single jack filters which are quite common. The one you are using is fine and if you're already tried a different filter and no filter and the dsl connection has the same problem it really points to a line fault somewhere along the line.

You can't ring Chorus/Telecom Wholesale directly as you are not their customer, you're Slingshots customer it's their job to get this sorted for you.

Sounds like you have already got Slingshot to log a fault to work on the issue?

bener

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#500816 2-Aug-2011 14:50

Oh, got it. Yeah, I don't have a master filter installed, I was just looking for someone to discuss the merits of installing one.

Do you have any suggestions for my other issue? Hopefully someone can help me hurry this along!!

Cheers for your input either way!

Bener.

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#500823 2-Aug-2011 14:57

Do you know if your line is still passed through the cabinet to the exchange and terminated on Slingshot equipment OR whether your line now terminates on Telecom Wholesale equipment in the cabinet?

It seems there are a few possibilities:
1: Slingshot logged the job incorrectly and the change didn't get done
2: Chorus somehow muffed the change over or it didn't happen
3: There is some kind of fault in your house wiring

First one seems most likely to me and the only solution is to keep ringing Slingshot and making sure they are on to it.

Second one basically the same as above, keep ringing Slingshot and get them to ensure the job is done properly.

Third one, having your house wiring looked at and getting a master filter installed would be recommend.

.. This is the part where you regret going with the cheapest ISP that has the worst customer service :(

bener

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#500832 2-Aug-2011 15:18

Hi Ragnor,

Our service was fine until the cabinet was installed up the road. Then our woes began.

I think the issue is actually #2 - Chorus muffed the change.
I came to this conclusion as our home line didn't start playing up until we got the 'change completed' form. It appears something has gone wrong with the changeover that has affected out incoming calls.

The service from 80-90% of the helpdesk crew has been pretty appalling (they are sidestepping real issues, one guy tried to tell me we couldn't change to Telecom Wholesale becasue that's for ISP's only) and they have promised callbacks that just aren't happening. If Telecom can offer me a faster connection date than Tuesday next week I think I will switch.

Slingshot have always been good value but the speeds are pretty average. I think they have their hands tied in this situation as the provisioning team has to go through Chorus; but I am pretty much over the whole situation, service especially.

Thanks for your help, it's much appreciated. I am still blown away by the knowledge (and rapid helpfulness) of the users of this forum!

Cheers,
Bener.

bener

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#500836 2-Aug-2011 15:21

Hi Ragnor,

I just saw your reply on my other thread, I only reposted the Telecom related content to that thread in the hopes that someone there would know how I can contact them. Desperation mainly! No phone and barely any internet!

I will avoid this in the future, no worries. Please feel free to delete/edit/moderate.

Bener.

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#500844 2-Aug-2011 15:28

bener: Hi Ragnor,

Our service was fine until the cabinet was installed up the road. Then our woes began.

I think the issue is actually #2 - Chorus muffed the change.
I came to this conclusion as our home line didn't start playing up until we got the 'change completed' form. It appears something has gone wrong with the changeover that has affected out incoming calls.

The service from 80-90% of the helpdesk crew has been pretty appalling (they are sidestepping real issues, one guy tried to tell me we couldn't change to Telecom Wholesale becasue that's for ISP's only) and they have promised callbacks that just aren't happening. If Telecom can offer me a faster connection date than Tuesday next week I think I will switch.

Slingshot have always been good value but the speeds are pretty average. I think they have their hands tied in this situation as the provisioning team has to go through Chorus; but I am pretty much over the whole situation, service especially.

Thanks for your help, it's much appreciated. I am still blown away by the knowledge (and rapid helpfulness) of the users of this forum!

Cheers,
Bener.

Try ringing 123, quote your existing home phone number (even tho it's currently disconnected) and see how long they think it would take to get on. Depending on how busy the techs are normally it's done in a day or two.

and

bener

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#500853 2-Aug-2011 15:39

Awesome, I am calling 'em right now...

bener

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#501049 2-Aug-2011 21:27

Ragnor: I think Beholder was talking about the single jack filters which are quite common. The one you are using is fine and if you're already tried a different filter and no filter and the dsl connection has the same problem it really points to a line fault somewhere along the line.

You can't ring Chorus/Telecom Wholesale directly as you are not their customer, you're Slingshots customer it's their job to get this sorted for you.

Sounds like you have already got Slingshot to log a fault to work on the issue?

There is definitely a fault somewhere along the line, the assumption is that Chorus got the setup wrong in the cabinet when they went to switch me to Telecom Wholesale.
My incoming calls are not working to my homeline and my broadband connection has not improved in the least.

Slingshot now tell me (after many fruitless phone calls; and unfulfilled promises that they will call me back) that the repair is booked in for 7 days from now - 9th of August - in the PM. Madness! Telecom assures me that it would take up to three days to switch to them. But they would say that wouldn't they...

It has all become a bit of a debacle but I am going to give Slingshot another day or so to come up with a better solution. It is hard when you know the call center guy can't really do much about it except forward your issue up the ladder.

akia

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#501126 3-Aug-2011 08:08

Hi Bener,

I've contacted someone at Telecom Wholesale and they have DM'd you last night for more details.

We will see how/where we can assist.

Any problems or issues let me know.

Regards,
Amber Craig

bener

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#501179 3-Aug-2011 09:22

Awesome - thanks Amber!! I just got the message and sent away a reply with my details etc...

Your help is MUCH appreciated! I will keep you posted.

Cheers,
Ben.

bener

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#501367 3-Aug-2011 14:30

Quick update - I have just recieved a message, my line will be connected tomorrow apparently - probably due to the helpful people at this here forum!

Fingers crossed, I will keep this updated.

bener

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#501845 4-Aug-2011 11:42

Got a call from my own home line, it was the Chorus tech calling from the cabinet, apparently the line is connected properly and should be all go.

After I get home and test it out I will update my original post to add a summary of how things were sorted, hopefully it can help others with similar issues.

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