New cabinet near my location - should I try to get switched to this? Slingshot says no... SOLVED/UPDATED

Forums › Slingshot and CallPlus › New cabinet near my location - should I try to get switched to this? Slingshot says no... SOLVED/UPDATED

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bener

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Reply # 502259 5-Aug-2011 08:54

Aaaaaah.... that's better. Finally up and running on the new cabinet!

Before: 0.8Mb/s down ; 0.2Mb/s up
After: 12.5Mb/s down ; 5Mb/s up to Sydney
5Mb/s down ; 2Mb/s up to LA

Thanks to everyone who helped me with this issue! It was drawn out but I learned a lot about the different ISP's provisioning systems etc. - rather interesting how it all gets dished out...

I will update my OP with a summary of the whole situation when I get a chance.

Thanks geekzoners!

richms

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Reply # 502359 5-Aug-2011 11:47

IMO its crazy that they are even allowed to provision unbundled circuits into areas that are getting cabinets, but slingshot (and in a couple of cases I know vodafone) seem to think they are magic and can make it work, and then fight with customers when it doesnt work.

Glad you have it sorted.

Richard rich.ms

bener

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Reply # 502411 5-Aug-2011 12:59

Yeah it turned into a bit of a nightmare but all is well now.

It seems crazy that they bother with it due to all the fuss it causes when the cabinets pop up but I suppose a customer locked in to a contract (I wasn't and I very nearly changed ISP over it all) will be reluctant to pay the escape fees...

richms

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Reply # 502452 5-Aug-2011 15:15

bener: Yeah it turned into a bit of a nightmare but all is well now.

It seems crazy that they bother with it due to all the fuss it causes when the cabinets pop up but I suppose a customer locked in to a contract (I wasn't and I very nearly changed ISP over it all) will be reluctant to pay the escape fees...

You dont have to pay fees if they stop providing the service. The issues of the cabinet are between the ISP and their suppliers (telecom/chorus/whoevers LLU gear they are subletting) - you pay money for internet - no internet, no contract. Simple really

Richard rich.ms

bener

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Reply # 502456 5-Aug-2011 15:35

richms:
bener: Yeah it turned into a bit of a nightmare but all is well now.

It seems crazy that they bother with it due to all the fuss it causes when the cabinets pop up but I suppose a customer locked in to a contract (I wasn't and I very nearly changed ISP over it all) will be reluctant to pay the escape fees...

You dont have to pay fees if they stop providing the service. The issues of the cabinet are between the ISP and their suppliers (telecom/chorus/whoevers LLU gear they are subletting) - you pay money for internet - no internet, no contract. Simple really

Yeah I agree with that but if you have a cabinet put in down the road your signal will degrade heavily and you will still have internet, just slow internet.
I have actually been told at times during this process that there is nothing they can do. It was up to me to hunt out an answer.

I imagine if they are still providing the service you will still have to pay the fees. Although you could fight this, people that aren't 'in the know' will have trouble.

richms

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Reply # 502462 5-Aug-2011 15:49

bener:

I imagine if they are still providing the service you will still have to pay the fees. Although you could fight this, people that aren't 'in the know' will have trouble.

Ignorance of your rights is hardly a new problem. If someone is happy to pay for a service they are not getting then fine, good on them. But if the service was working, and now doesn't because of low speeds etc then it would be a significant change in the service entitling you to break contract without problem. They can put all the crap about not guarenteed service etc in the terms and conditions but they dont override contract law which has all the meeting of the minds etc carryon in it.

Richard rich.ms

bener

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Reply # 502474 5-Aug-2011 16:23

richms: IMO its crazy that they are even allowed to provision unbundled circuits into areas that are getting cabinets, but slingshot (and in a couple of cases I know vodafone) seem to think they are magic and can make it work, and then fight with customers when it doesnt work.

Glad you have it sorted.

Yeah you are correct that ignorance of rights is not a new problem, I was kind of getting at the 'why do they do it in the first place' kind of idea - they want the customer either way.

I agree with you though, it's mad and causes unecessary headaches! I am just happy to be up and running again!

Enjoy your weekend...

richms

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Reply # 502479 5-Aug-2011 16:34

You can bet if chorus did the right thing and no longer would provide LLU for ADSL services from the exchange to the affected addresses that the whiney ISPs would be all over the commerce commission like a rash about how it was unfair too.

Richard rich.ms

sbiddle

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Reply # 502484 5-Aug-2011 16:44

Some of the blame has to be laid directly at the ISP's involved.

When they installed ULL they were told that told midspan injection would ruin their ULL connections but many chose to ignore what Chorus said and signed up customers who would be cabinetised. No customer who was ever ultimately going to be cabinetised should have ever been connected to a ULL connection.

bener

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Reply # 502809 6-Aug-2011 18:14

OH CRIPES! More issues, cannot access tvnz, facebook, email and a few others since the change.
I can traceroute and ping to the sites. All other sites are loading fine.

Slingshot keeps telling me the issue is at my end but nothing has changed on our network and I have reset and re-applied all settings. They have turned off caching and given me a new IP address.

We have 3 PC's and a Mac on the network and none can connect to the affected site.

Anyone got any ideas? It's a mystery to me!

Cheers...

richms

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Reply # 502812 6-Aug-2011 18:23

bener: OH CRIPES! More issues, cannot access tvnz, facebook, email and a few others since the change.
I can traceroute and ping to the sites. All other sites are loading fine.

Slingshot keeps telling me the issue is at my end but nothing has changed on our network and I have reset and re-applied all settings. They have turned off caching and given me a new IP address.

We have 3 PC's and a Mac on the network and none can connect to the affected site.

Anyone got any ideas? It's a mystery to me!

Cheers...

Lower the MTU on your router till it works - I think it was 1476 that was the magic value, but cant recall.

Some broken server and firewall configs have ICMP blocked so they never get back that they must lower it to get it thru.

Richard rich.ms

bener

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Reply # 502819 6-Aug-2011 18:42

Hmm scratch that last post, swapped out the Dynalink RTA1320/Linksys WRT54g combo for a 2-Wire I had and it's working just fine. Mysterious, as we didn't change and settings.

richms

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Reply # 502822 6-Aug-2011 18:59

bener: Hmm scratch that last post, swapped out the Dynalink RTA1320/Linksys WRT54g combo for a 2-Wire I had and it's working just fine. Mysterious, as we didn't change and settings.

Check the MTU defaults on the 2wire which is telecom customised vs the other 2 devices you used before ;)

Richard rich.ms

bener

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Reply # 502828 6-Aug-2011 19:44

Got it working again, was using 1492 for MTU - Slingshot's recommendation.

The 2-Wire I have flashed with the BT firmware and got it running for Slingshot, but that's not the one I want to use. Did a factory reset on the Dynalink and set it all up again, up and running with no worries.

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