[Snap] Have been gypped by snap. Not happy.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Have been gypped by snap. Not happy.

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lokeynz

105 posts

Master Geek

#520927 14-Sep-2011 13:01

You get what you pay for...
I've used both Slingshot and Snap and will never touch Slingshot again.
Have a read up on oversubscription.

Wise

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Beccara

1469 posts

Uber Geek

ID Verified

#520940 14-Sep-2011 13:14

NZSimplicity:
Ragnor:
You need to consider the price SXC mentioned in that ComsDay presentation is only for the SXC cable and does not include:
- How data it gets from your home to your ISP and from your ISP to the SXC cables
- Peering/interconnection, eg: the cost of getting the data/traffic somewhere else after it arrives at the SXC off load in San Jose
- All other ISP costs

While that is true, when places like slingshot have 250GB data for $70 a month plan, it kinda makes you think a little as to exactly what it IS really costing the ISP's..
Sure, I realise that slingshot is probably hedging their bets that not everyone will use up all 250GB in a month, but still, when snap are charging $145 for only 100GB of data with it costing another $120 to get another 100GB something seems very very wrong with the charges.

Everyone seems to think all ISP's make bucket loads of cash and just throw a dart to pick prices.

That 100gb of data if you spread it out over a month will set your ISP back about $20 worth of international transit + delivery, But it's unlikely you'll use it as a trickle of 16kilobytes/sec over 30 days so the actual cost is a bit bigger. Overage prices aren't made up and given the fickle nature of overage it's cheaper for the ISP to have a client on a 220gb plan than one on a 120gb plan that buys 100gb of overage because you must keep this spare international transit to accommodate overage which may not always get used

Most problems are the result of previous solutions...

All comment's I make are my own personal opinion and do not in any way, shape or form reflect the views of current or former employers unless specifically stated

NZSimplicity

135 posts

Master Geek

#520955 14-Sep-2011 13:43

well currently I am on the 100GB snap plan, and with 5 days to go only have 3GB remaining of it..
What I am pondering doing, is dropping the plan right down when the 5 days is up, and just using the $5 for 3 early mornings unmetered (although with my speeds I not sure yet if it would work out cheaper or not.)

richms

28039 posts

Uber Geek

Trusted

Lifetime subscriber

#520993 14-Sep-2011 15:06

You cant have them buy recurring, and forgetting it can really hurt the data :(

Richard rich.ms

mattwnz

20097 posts

Uber Geek

#520999 14-Sep-2011 15:19

Beccara:Everyone seems to think all ISP's make bucket loads of cash and just throw a dart to pick prices.?

Companies that undercut others on price are their own worst enemies. Unless a company is making a profit, what is the point of providing the service, as it is not a sustainable business model. Not unless they can provide addon services where they make their margin.

Ragnor

8196 posts

Uber Geek

Trusted

#521036 14-Sep-2011 16:33

Slingshot's business model appears to be lowest price, large data caps (or none), try to cache everything locally and run highly contented international transit.

This seems to appeal to a fair amount of people so it's probably working ok for them.

Beccara

1469 posts

Uber Geek

ID Verified

#521046 14-Sep-2011 16:49

Me and my boss were having a debate about this the other day, He compared the ISP industry to others and basic economic theory. ISP space is the only space we could think of where the expectation of quality and quantity goes up every year but the price keeps dropping. Power prices went up 10+% last year and broadband costs went down around 2%, The price of food and petrol and living in general has gone up along with inflation over time yet people keep demanding more and more while paying less and less.

If everyone wants 30+mbit uncapped to their door then you can, Buy CIR and a tail circuit and you'll also get great customer service as well but it'll cost you $3k+ a month. Every consumer needs to get a little perspective, We all cry out when petrol prices go up and yet we still cry out when broadband prices DONT drop

mattwnz

20097 posts

Uber Geek

#521052 14-Sep-2011 16:52

Ragnor: Slingshot's business model appears to be lowest price, large data caps (or none), try to cache everything locally and run highly contented international transit.

This seems to appeal to a fair amount of?people so it's probably working ok for them.?

It is possible to do and make a profit, but it can come at a cost , and you have to keep your expenses trimmed. You do also need a huge quality of accounts, so you have to sell on quantity.

graemeh

2078 posts

Uber Geek

#521054 14-Sep-2011 16:53

Beccara: Me and my boss were having a debate about this the other day, He compared the ISP industry to others and basic economic theory. ISP space is the only space we could think of where the expectation of quality and quantity goes up every year but the price keeps dropping.

How about home electronics, our 37" LCD TV cost around $2500 when we bought it, now we could probably get the same TV for $1000.

Computers are another example, the specs just keep going up and up and the price either stays about the same or drops.

mattwnz

20097 posts

Uber Geek

#521056 14-Sep-2011 16:55

Beccara: Me and my boss were having a debate about this the other day, He compared the ISP industry to others and basic economic theory. ISP space is the only space we could think of where the expectation of quality and quantity goes up every year but the price keeps dropping. Power prices went up 10+% last year and broadband costs went down around 2%, The price of food and petrol and living in general has gone up along with inflation over time yet people keep demanding more and more while paying less and less.

If everyone wants 30+mbit uncapped to their door then you can, Buy CIR and a tail circuit and you'll also get great customer service as well but it'll cost you $3k+ a month. Every consumer needs to get a little perspective, We all cry out when petrol prices go up and yet we still cry out when broadband prices DONT drop

Agree. Although the widespread introduction broadband has meant that ISPs could raise their fees, over dialup pricing. It wasn't that long ago when paying $30 per month for the internet was a lot of money, although that was when dialup was at it's height.

mattwnz

20097 posts

Uber Geek

#521061 14-Sep-2011 16:56

graemeh:
Beccara: Me and my boss were having a debate about this the other day, He compared the ISP industry to others and basic economic theory. ISP space is the only space we could think of where the expectation of quality and quantity goes up every year but the price keeps dropping.

How about?home electronics, our 37" LCD TV cost around $2500 when we bought it, now we could probably get the same TV for $1000.

Computers are another example, the specs just keep going up and up and the price either stays about the same or drops.

Services are different from consumer goods. Service costs will usually rise with inflation. The older LCDs were possibily better built than the new ones too. I've got an old 18inch LCD monitor that is 10 years old and was $2000, and is still working and is far better built than the new ones.

Beccara

1469 posts

Uber Geek

ID Verified

#521085 14-Sep-2011 17:36

mattwnz:
Beccara: Me and my boss were having a debate about this the other day, He compared the ISP industry to others and basic economic theory. ISP space is the only space we could think of where the expectation of quality and quantity goes up every year but the price keeps dropping. Power prices went up 10+% last year and broadband costs went down around 2%, The price of food and petrol and living in general has gone up along with inflation over time yet people keep demanding more and more while paying less and less.

If everyone wants 30+mbit uncapped to their door then you can, Buy CIR and a tail circuit and you'll also get great customer service as well but it'll cost you $3k+ a month. Every consumer needs to get a little perspective, We all cry out when petrol prices go up and yet we still cry out when broadband prices DONT drop

Agree. Although the widespread introduction broadband has meant that ISPs could raise their fees, over dialup pricing. It wasn't that long ago when paying $30 per month for the internet was a lot of money, although that was when dialup was at it's height.

Thats true but that was also a fundamental shift in the access medium, With UFB we dont get the same bump

BadCam

109 posts

Master Geek

#522069 16-Sep-2011 16:30

I've just recently signed up and I never saw the small print regarding the additional data. It was never mentioned when I spoke to them on the phone either. I'm glad that I now am aware.

Snap need to make this far more clear to those wishing to join.

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