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ptinson

677 posts

Ultimate Geek

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  #511598 25-Aug-2011 08:37
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alexx: When you say "all caught up now" what does that mean?
From my account, daily usage for the last billing cycle, I can see this:

Day     Upload     Download     Upload + Download     Uncharged
2011-08-18    —    —    —    —
2011-08-19    —    —    —    —
2011-08-20    —    —    —    —
2011-08-21    —    —    —    —
2011-08-22    —    —    —    —



Well my post was in relation to my previous post, but yes we are now processing in near real time at them moment.

PM me your account name and i can look into your missing usage.

Paul




meat popsicle

knightyNZ
2 posts

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  #512136 25-Aug-2011 21:51
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Maybe it's time we did away with data caps :) Although the whole Orcon genius rollout has gone quite smoothly :)

 
 
 
 


miamiheatfan
259 posts

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  #514889 1-Sep-2011 10:19
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hey paul, it's stuck again *facepalm*.

I thought you guys got a new data loader or something.
Been stuck for about a day.

Can't keep doing this intermittently. On and off.

im pming you my orcon username.

ptinson

677 posts

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  #514938 1-Sep-2011 11:04
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Thanks.
Yours will be processing now.

As we have a new data loader in place we have taken a cautious approach and pause the load of a user if an error is detected with that account.
We work on what caused the error and put in place a fix.

Apologies for the lag in usage reporting.

Paul




meat popsicle

ajobbins
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4891 posts

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  #514958 1-Sep-2011 11:26
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Our usage meter was showing large negative amounts last month, from memory about 15GB on one day alone. Was this an error?




Twitter: ajobbins


iDear
60 posts

Master Geek


  #514962 1-Sep-2011 11:30
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ajobbins: Our usage meter was showing large negative amounts last month, from memory about 15GB on one day alone. Was this an error?


Don't trust that figure. They are misleading!!!!

ptinson

677 posts

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  #514966 1-Sep-2011 11:33
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iDear:
ajobbins: Our usage meter was showing large negative amounts last month, from memory about 15GB on one day alone. Was this an error?


Don't trust that figure. They are misleading!!!!


That was an error.
PM me your account details and i can look at it for you.

Paul




meat popsicle

 
 
 
 


adamrnz
7 posts

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  #519688 11-Sep-2011 20:43
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I've got an issue with the usage meter, under "My Account" it shows 27gb and on the home page it shows about 48gb, so which one is correct?

ptinson

677 posts

Ultimate Geek

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  #519708 11-Sep-2011 22:13
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adamrnz if you PM me your account details i can take a look for you.

Paul




meat popsicle

adamrnz
7 posts

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  #519712 11-Sep-2011 22:21
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ptinson: adamrnz if you PM me your account details i can take a look for you.

Paul


Thanks Paul, PM Sent

Athlonite
1828 posts

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Inactive user


  #519745 12-Sep-2011 03:44
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similar probs for me to Paul front page shows usage of 12.80 GB
but details of daily usage page shows 22.9 GB

I'll pm you my user name

ptinson

677 posts

Ultimate Geek

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  #519879 12-Sep-2011 11:56
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We have had to take the usage meter on the main page of the site down while we resolve the incorrect usage being displayed on it.

If you log in you can still see the full usage meter.

We are working on restoring this service as quickly as possible.

Paul




meat popsicle

ptinson

677 posts

Ultimate Geek

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  #519919 12-Sep-2011 13:13
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The usage meter on the main page is running again and showing the correct values.
The data being displayed was an old cached copy, the reason for it not updating the cache has been resolved so this shouldn't happen again.

We apologize for the interruption to this service.

Thanks to adamrnz and anthlonite for raising the issue.

Paul




meat popsicle

ajobbins
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  #519946 12-Sep-2011 13:37
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Excellent work. Can you please fix the Twitter issue now? :D




Twitter: ajobbins


ptinson

677 posts

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  #519948 12-Sep-2011 13:41
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I would but thats OT:P

Are you using the Orcon DNS servers?

Back on topic that post must have used some of your cap:)




meat popsicle

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