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9 posts

Wannabe Geek


  # 548476 22-Nov-2011 15:03
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tnaseem: Well, after deliberating for the last couple of years ;) I have finally switched to Slingshot (Unlimited). However, the sign up form stated it will take up to a week for some reason. Is this just standard wording? When I switched from Telecom to Actrix previously, the switch over happened the same day, so a little confused.

I've emailed Scott too, as he asked me to let him know when I made the switch so he could make sure things went smoothly. I can pm/email my account number to whoever, if you need to check.

Cheers,
Tarique.


I rang on Monday to change to unlimited and was told over the phone that it takes a week to switch.  I got an email from them yesterday saying that it will be switched over on Thursday.

 

82 posts

Master Geek


  # 548507 22-Nov-2011 15:49
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stutank: 

I rang on Monday to change to unlimited and was told over the phone that it takes a week to switch.  I got an email from them yesterday saying that it will be switched over on Thursday.

 


Cool. Thanks for the info.

I just had a call back from them now and they're sorting it and say it will in fact take several days, as they have to put in the 'request' to Telecom who then deal with the other provider, rather than doing it direct.

Hopefully, it'll be done soon. Moreover, I hope it's worth it. Actrix were bloody good to me, and I hate leaving them... Having said that, so far Slingshot, 10/10 for your customer services team.
 

 
 
 
 


929 posts

Ultimate Geek
Inactive user


  # 548511 22-Nov-2011 15:57
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Actually I would like to just say BIG ups to slingshot on the unlimited plan. we have been on it since day one initially there where some teething problems however they have managed to pull off what many other isps could not.

The speed on this plan is very impressive considering the cost. Our flat has 5 geeks/gamers/media lovers in it and we couldn't go on anything other than unlimited. 

Big ups to you scott and your team.

227 posts

Master Geek

Lifetime subscriber

  # 548544 22-Nov-2011 16:54
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sapage: Gurezaemon - thanks for your feedback - send me an email and I will personally help you switch and ensure you get the broadband experience you are looking for.

Scott.page@team.slingshot.co.nz


Thanks Scott - I will do that. 95% sure I'll be making the switch over... Undecided

A couple of questions that I'm sure others are interested in as well.

What sort of amount of time do I need to be offline at the changeover? If I'm going to be offline for 3 days when switching from Telecom to Slingshot, that could be a major issue, but a few hours would be tolerable.

Also, what sort of time scale is needed, assuming I apply today? How long before I will be up and running?



140 posts

Master Geek


  # 548558 22-Nov-2011 17:25
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Stan: Actually I would like to just say BIG ups to slingshot on the unlimited plan. we have been on it since day one initially there where some teething problems however they have managed to pull off what many other isps could not.

The speed on this plan is very impressive considering the cost. Our flat has 5 geeks/gamers/media lovers in it and we couldn't go on anything other than unlimited. 

Big ups to you scott and your team.


Very much this.

Havent heard back from my email to Scott re: billing change from the old AYCE to the new Unlimited, but am still very happy with the service - and for what we get, it's not such a big deal. 

We are all gamers/IT/media lovers and are in the same situation as Stan, slingshot have been the only ones able to supply us with the data we use. Even with the Pro 40GB with free offpeak, even though we were spending an additional $100/m on data packs, it was still beyond what anyone else at the time was able to offer us. 

We have a very full on media setup through the house, plus with the gamers, youtube streamers, etc...it can consume quite a bit of bandwidth - and when you have to worry about a small 40GB on anyone else, Slingshot really does take that worry about cost out of it for us - so we can just enjoy the service :)

P.S I also work for another provider (the largest :P) so the fact that I for-go my connection on comission and go with Slingshot, just goes to prove I think how good their services are for a number of people :) 

1002 posts

Uber Geek

Trusted
Slingshot

  # 548580 22-Nov-2011 18:06
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A couple of questions that I'm sure others are interested in as well.

What sort of amount of time do I need to be offline at the changeover? If I'm going to be offline for 3 days when switching from Telecom to Slingshot, that could be a major issue, but a few hours would be tolerable.

Also, what sort of time scale is needed, assuming I apply today? How long before I will be up and running?




In answer to these questions.

Downtime depends on the type of switchover, but is generally just afew hours on a given day as the physical equipment is change (If applicable) and the PVC and tunneling are setup.

Time scale is 5-10 working days for most switchovers, however this depends again on what needs to be done ona case by case basis. It can sometimes be much quicker but we can never garuntee it.




64 posts

Master Geek


  # 548620 22-Nov-2011 19:33
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My unlimited slingshot gets activated on the 24th of November; I changed from Naked DSL to having a homeline through Slingshot to get the unlimited package for $60 ($111 in total).

I do not need a homeline as I have Voip; I will never my homeline so I will just be wasting an extra $20 that I really dont have.

Can I please switch before the 24th to the new Naked unlimited plan please? with out incurring the homeline disconnection fee?

Thank you.

 
 
 
 


1002 posts

Uber Geek

Trusted
Slingshot

  # 548900 23-Nov-2011 14:10
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kaljames79: My unlimited slingshot gets activated on the 24th of November; I changed from Naked DSL to having a homeline through Slingshot to get the unlimited package for $60 ($111 in total).

I do not need a homeline as I have Voip; I will never my homeline so I will just be wasting an extra $20 that I really dont have.

Can I please switch before the 24th to the new Naked unlimited plan please? with out incurring the homeline disconnection fee?

Thank you.


Hi,

Unfortunately this is not possible.
The new plan is not available yet, It has simply been posted here as some information on what will be happening, but is not completed and available yet.




58 posts

Master Geek


  # 548957 23-Nov-2011 15:35
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Gurezaemon:
sapage: Gurezaemon - thanks for your feedback - send me an email and I will personally help you switch and ensure you get the broadband experience you are looking for.

Scott.page@team.slingshot.co.nz


Thanks Scott - I will do that. 95% sure I'll be making the switch over... Undecided

A couple of questions that I'm sure others are interested in as well.

What sort of amount of time do I need to be offline at the changeover? If I'm going to be offline for 3 days when switching from Telecom to Slingshot, that could be a major issue, but a few hours would be tolerable.

Also, what sort of time scale is needed, assuming I apply today? How long before I will be up and running?




The phone line gone off on mine this morning at 9am  for around 10 minutes and its back up running. Lost internet connection since. got a txt at 11 saying my homeline is all good to go. At 3pm 2:30pm another txt saying my internet is good to go and voila ! Speed fast speed on this plan so fat testing youtube and 1 psp tvt website. Cant be happier. When you have Scoot helping you, rest assured that you will get your connection on the same day! Unless there's some unexpected installation issue.
 

636 posts

Ultimate Geek


  # 548990 23-Nov-2011 17:48
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I have been moved the initial speed test reults are very disappointing and browsing is also bit slower than Telecom :(


69 posts

Master Geek

Trusted

  # 548997 23-Nov-2011 17:57
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Hi stitch - what dsl sync speed is your modem reporting?




ScottP

636 posts

Ultimate Geek


  # 548998 23-Nov-2011 18:02
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sapage: Hi stitch - what dsl sync speed is your modem reporting?

Hi Scott, it's me unlocker(changed my user name), I emailed you and you arranged a quick move for me.
Sync speeds are same as earlier 21701 Kbps/1241 Kbps
Also, browsing is slow and page expiring very often, I had to refresh 3 times to reply to your post

69 posts

Master Geek

Trusted

  # 549000 23-Nov-2011 18:09
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Thanks - that sounds like there is definitely a problem - if your dsl sync is 21mb , you must be mighty close to an exchange or cabinet.
We will put a monitor on your line for starters - please use http://speedtest.slingshot.co.nz to do a few speedtests with nothing else running, and connected to modem via Ethernet - this records test results against your account and helps with faster diagnosis.

Scott




ScottP

636 posts

Ultimate Geek


  # 549001 23-Nov-2011 18:13
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sapage: Thanks - that sounds like there is definitely a problem - if your dsl sync is 21mb , you must be mighty close to an exchange or cabinet.

We will put a monitor on your line for starters - please use http://speedtest.slingshot.co.nz to do a few speedtests with nothing else running, and connected to modem via Ethernet - this records test results against your account and helps with faster diagnosis.



Scott

Speedtest results and browsing was perfect till last night with Telecom , speed test was showing close to 19Mb and browsing was very very fast and n page expiring. Just to reply here again I had to refresh 4 times, pages are expiring and internet is dropping very often, it's behaving like dial up.  I just hope I haven't made a big mistake :( 
Speed test done slingshot website are also same, less than 5Mb, nothing else running and connected direct.

636 posts

Ultimate Geek


  # 549005 23-Nov-2011 18:24
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Line was perfect till last night and suddenly after switching to slingshot, internet is dropping like every 10 mins and speed is very slow. Scott, something definitely wrong at your end, some sort of cap on my line or throttling is in effect.
Would moving to a capped plan help, I don't mind 250GB plan or whatever but I need full speed all the time like earlier with Telecom

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