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Detruire
1296 posts

Uber Geek


  #559803 20-Dec-2011 03:03
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sumeetp: I called them two days ago and customer service said that i have to pay 80 bucks for unlimited broadband..if i want to pay 60 bucks then i hve to pay 150 dollars disconection fee..which i tink is really unfair coz i want to keep my contract n pay 60 bucks for unlimited broadband..if i giv u my details will u be able to do the change up for me?..

I am in the same position: I'm currently on the LLU AYCE bundle, would like to switch to the new plan, and have no desire to break the contract. If I can't get the new pricing, I guess that I'll have to move to the non-LLU NDSL plan (it seems absurd that they'd encourage a customer to do that, but my guess is that's what will happen.)

In my opinion, not allowing currently contracted customers to switch feels like Slingshot don't care about their current customers. Especially so when it comes to those of us who joined AYCE early with 24mth contracts, (and whom, unlike the more recent switchers, didn't receive 6 months at half price.)




rm *


Lykho
236 posts

Master Geek


  #559868 20-Dec-2011 10:58
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Nebbie:
* I personally don't believe it's the ISP responsibility to do what the police should be doing.


I'm pretty ignorant of technical things... how could the police monitor usage and know who is responsible without twisting the arm of the ISP?

Nebbie:
* Between capped and unlimited plans the data patterns are the same its just the amount that changes.


but, presumably, in a flatting situation, with, say, 5 people sharing 60gb, the downloads would increase massively if they upgraded to unlimited, right? or am I in the minority who want to take full and unnecessary advantage of what's available? (still stuck in the plan-ahead 56k mindset)

 
 
 
 


th3r3turn
258 posts

Ultimate Geek
Inactive user


  #559884 20-Dec-2011 11:29
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I just signed up the signup page said the cost would be 60$ per month. Cause im using a TelstaClear home line, is this correct? or should i clicked on something to include this?

techmeister
310 posts

Ultimate Geek


  #559921 20-Dec-2011 12:19
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th3r3turn: I just signed up the signup page said the cost would be 60$ per month. Cause im using a TelstaClear home line, is this correct? or should i clicked on something to include this?


I think the cost is $60 a month regardless who you have your home line with, if that is what you wanted to know.  

meesham
972 posts

Ultimate Geek


  #559922 20-Dec-2011 12:21
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techmeister:
th3r3turn: I just signed up the signup page said the cost would be 60$ per month. Cause im using a TelstaClear home line, is this correct? or should i clicked on something to include this?


I think the cost is $60 a month regardless who you have your home line with, if that is what you wanted to know.  


Yes it's $60 per month, I'm on this plan and my phone line is with Telecom. I didn't need to do anything special when signing up.

th3r3turn
258 posts

Ultimate Geek
Inactive user


  #559923 20-Dec-2011 12:23
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meesham:
techmeister:
th3r3turn: I just signed up the signup page said the cost would be 60$ per month. Cause im using a TelstaClear home line, is this correct? or should i clicked on something to include this?


I think the cost is $60 a month regardless who you have your home line with, if that is what you wanted to know.  


Yes it's $60 per month, I'm on this plan and my phone line is with Telecom. I didn't need to do anything special when signing up.


Thanks i was asking cause of this

Slingshot: Hi th3r3turn, 

Yes you can get this plan with a TelstraClear homeline, however there is an additional charge of $10 per month. Or, if you move your tolls over to Slingshot, then it will only be an additional charge of $5 per month. 

-Shaun
 

techmeister
310 posts

Ultimate Geek


  #559925 20-Dec-2011 12:27
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Yes, Slingshot guy is not correct.

 
 
 
 


th3r3turn
258 posts

Ultimate Geek
Inactive user


  #559956 20-Dec-2011 14:24
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techmeister: Yes, Slingshot guy is not correct.


Thanks called up slingshot and cause we are on telstraclear exchange line we are not able to get this connection. 

dman
946 posts

Ultimate Geek


  #559966 20-Dec-2011 15:32
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I read that the unlimited and the capped plans have different pools of data allocated to them, thus the performance between them could vary.

We're leaning heavily towards the naked unlimited one, if we found it isn't working for us could we switch to the naked 30gig plan without incurring the $149 charge for terminating? (as we'd still be with slingshot, & we could probably manage with just 30gigs... but only just!)




Renkin
65 posts

Master Geek


  #559976 20-Dec-2011 15:56
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dman: I read that the unlimited and the capped plans have different pools of data allocated to them, thus the performance between them could vary.

We're leaning heavily towards the naked unlimited one, if we found it isn't working for us could we switch to the naked 30gig plan without incurring the $149 charge for terminating? (as we'd still be with slingshot, & we could probably manage with just 30gigs... but only just!)


I don't see why not. It shouldn't be an issues to switch between Naked BB plans, contract terms should remain the same, it just gets trickier when you go from Naked BB to BB + HL.

techmeister
310 posts

Ultimate Geek


  #560023 20-Dec-2011 17:28
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dman: I read that the unlimited and the capped plans have different pools of data allocated to them, thus the performance between them could vary.

We're leaning heavily towards the naked unlimited one, if we found it isn't working for us could we switch to the naked 30gig plan without incurring the $149 charge for terminating? (as we'd still be with slingshot, & we could probably manage with just 30gigs... but only just!)


The $60 uncapped plan is risk free as there is no contract so you are free to leave it when ever you want even to another telco.
Having said that for us it has been a very good plan so far with very good speed.

AdrianD

51 posts

Master Geek

Vocus

  #560566 22-Dec-2011 08:43
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Hi guys,

A few further comments on this plan.

We have seperate bandwidth pools for our All You Can Eat vs other plans. This is to prevent the initial uncertainty of AYCE impacting our existing customers.

We have allocated A LOT of international bandwidth to AYCE. You do not need to worry that you will not be able to pull down the content that you want. One customer leeched 3.3TB last month.

Because we are allocating an unheard of amount of bandwidth per customer, there is minimal need to enforce traffic prioritisation, which is why our customers are so happy on this plan.

If you are on a Telecom BUBA broadband connection, you are impacted more by Telecoms handover dimensioning than you are by our International Bandwidth. We can not control this, but are campaigning for these handover constraints to be removed.

If you are on our Better Network, you do not have this constraint. This is the best case scenario for AYCE, and you will be benefiting from no constraint to our core, and a healthy dose of International capacity.

We do not block any content types. We abide by the law and pass on any copyright notices that are sent to us.

We are so confident that we have the formula right we launched the latest campaign with no contract, so anyone can try it for a month to see.

Detruire
1296 posts

Uber Geek


  #560603 22-Dec-2011 10:29
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AdrianD: If you are on a Telecom BUBA broadband connection, you are impacted more by Telecoms handover dimensioning than you are by our International Bandwidth. We can not control this, but are campaigning for these handover constraints to be removed.

How would a customer / potential customer find out whether or not they're on/going to get buba and not euba?




rm *


techmeister
310 posts

Ultimate Geek


  #560804 22-Dec-2011 20:17
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Hi AdrianD

I am on a Telecom wholesale connection ATM but I know that our exchange has Slingshot gear in it.
I think I am on this because I still have a Telecom home line with them.
Do I need to port my phone line to Slingshot to go on Slingshot LLU?

AdrianD

51 posts

Master Geek

Vocus

  #560816 22-Dec-2011 21:24
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Yes. If you port your home phone you will be able to join the Better Network - and get a huge number of smartphone features free!

Regarding whether you are euba or buba, our
Contact centre can tell you, but to be honest it's something we should tuck into the My Account section, along with any other technical info that may be of interest. Will look into that in the new year.

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