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Detruire
1296 posts

Uber Geek


  #562566 29-Dec-2011 17:41
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I was told that there would not be a penalty to switch from LLU to NDSL (although I'm not under contract for phone/tolls). (Mind you, I haven't actually switched, so I can't confirm whether or not that is correct.)




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Lykho
236 posts

Master Geek


  #562567 29-Dec-2011 17:43
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ohbse:
Does it strike anybody else as slightly crazy that I get heavily penalised for being an existing, loyal customer?


that's business, for ya. They already have you, they don't need to waive costs to entice you.

If you want to leave, do so. Like you say, there's no brand loyalty in this country; so, really, why should you expect a company to behave as though there is?

ohbse: and that I have to wait until the end of my existing billing cycle to change over?


is your billing cycle longer than a month? doesn't seem like long to wait (hasn't this plan been available for months. ...you've managed to do without, so far, so what's the rush?).

 
 
 
 


Slingshot
1002 posts

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Trusted
Slingshot

  #562572 29-Dec-2011 17:52
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Hi ohbse,

If you have been with Slingshot for 4 years you should not have a contract unless you have ordered subsidised hardware through us. Can you PM me your account details and I can double check what has happened there?

-Shaun




Detruire
1296 posts

Uber Geek


  #562591 29-Dec-2011 18:10
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Slingshot: Hi ohbse,

If you have been with Slingshot for 4 years you should not have a contract unless you have ordered subsidised?hardware through us. Can you PM me your account details and I can double check what has happened there?

-Shaun

Isn't it policy to renew contracts if the customer moves to LLU by their choice (rather than being moved routinely)?

Also, do you mind confirming whether or not someone making this switch would be penalised? The wording on the website implies that the DSL switch is billed like a plan change (but phone/tolls penalties would apply.)




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techmeister
310 posts

Ultimate Geek


  #562603 29-Dec-2011 18:37
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Off Slingshots website.

Broadband customers can move between plans without penalty, unless you are in contract with your Homeline and/or Calling and switch to a Broadband NAKED plan since each has a $25 early termination fee.

I do not understand the confusion.

ohbse: why do you think you need to pay $149 ETF when you are only changing plans?

Detruire
1296 posts

Uber Geek


  #562604 29-Dec-2011 18:44
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techmeister: Off Slingshots website.

Broadband customers can move between plans without penalty, unless you are in contract with your Homeline and/or Calling and switch to a Broadband NAKED plan since each has a $25 early termination fee.

I do not understand the confusion.

ohbse: why do you think you need to pay $149 ETF when you are only changing plans?

Apparently, Slingshot do not consider transitions like LLU TC Wholesale TC Wholesale NDSL as plan changes because they're not the same service. (To switch a customer between them, they have to involve Chorus.)




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hungugu
36 posts

Geek


  #562765 30-Dec-2011 03:47
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I have got connected to Slingshot last night. It took just over a week for me to switch from another ISP to Slingshot. It's really impressive considering we are right in the middle of the X'mas/new year holiday, well done!


I have two questions:

1> Is there any way I can find out how much data I have used so far (even though I am on this unlimited data plan)?

2> I am probably not in the "Better Network" as the "Line number" of my connection is " ubaxxxxxxx". I am not sure whether I am on BUBA or EUBA but connection speed is not particularly fast even I am getting some OK speedtest readings.

Are these figures looking pretty normal? How do I find out if I am on BUBA or EUBA? (I am located South Remuera, Auckland)


Link Information
    Uptime:0 days, 1:33:29DSL Type:G.992.5 annex ABandwidth (Up/Down) [kbps/kbps]:577 / 15.860Data Transferred (Sent/Received) [kB/kB]:0,00 / 0,00Output Power (Up/Down) [dBm]:12,5 / 18,0Line Attenuation (Up/Down) [dB]:3,5 / 8,0SN Margin (Up/Down) [dB]:12,5 / 12,5Vendor ID (Local/Remote):TMMB / BDCM 

Thanks heaps for your help:) 

 
 
 
 


ohbse
7 posts

Wannabe Geek


  #562791 30-Dec-2011 09:25
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Lykho:
ohbse:
Does it strike anybody else as slightly crazy that I get heavily penalised for being an existing, loyal customer?


that's business, for ya. They already have you, they don't need to waive costs to entice you.

If you want to leave, do so. Like you say, there's no brand loyalty in this country; so, really, why should you expect a company to behave as though there is?

ohbse: and that I have to wait until the end of my existing billing cycle to change over?


is your billing cycle longer than a month? doesn't seem like long to wait (hasn't this plan been available for months. ...you've managed to do without, so far, so what's the rush?).


I don't want to leave Slingshot as they have provided a reliable, generally rapid internet connection along with flexibility around data usage other ISP's previously didn't cater for. Plus I could do without the hassle. My post is directed in the general direction of all ISP's. There needs to be some sort of sanity check with these things.

A little more detail:

I moved to the LLU phone/internet/tolls package just under a year ago, January 20th to be precise, so yes I am under contract. I have not ever received any hardware from Slingshot, despite signing up for 3x 1 year contracts on the various plans I have been on. I don't really care about that, just worth noting.

The billing cycle comment is just frustration at once again being penalised for being an existing customer. If I can cancelled my account, effective immediately, then re-signed up I would be able to get service within a week or so. Instead I must wait until my contract period expires (Jan 20th) or pay an additional $200. As my billing Cycle finishes on Jan 18th, I must then wait another entire month until I get onto the new plan.

Hypothetically, I could cancel, sign up for a telecom home line and join this plan. Total bill ~$105. Same plan with slingshot provided homeline and tolls: $121. 

Nebbie
458 posts

Ultimate Geek

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  #562841 30-Dec-2011 12:01
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Hi ohbse

Moving between Landline/DSL to nDSL is a very costly move for us... for example...

Canceling Tolls (COST $$$)
Canceling Landline (COST $$$)
Canceling DSL (COST $$$)
New nDSL Connection (COST $$$)

If a customer has lived out their contact period then we absorb these costs as a good will gesture.

Q: If I'm still a slingshot customer why is slingshot charged for this disconnection of service?
A: Moving onto a nDSL line requires a new peer from the exchange then to your house, the existing peer is not used and cant be used.

However if your close to the end of your contact and/or you call in and explain why you believe you should not have to pay this I can't see why we cant do something here for you.

Your best option is call the helpdesk explane your siuatation and explain your still going to be a customer and you just wish to move between two different services and wish to remain a customer.

Kind Regards
Bevin

PS: I hope this makes scene I'm a little tired right now.




---------------------------------------------------------------
Nebukadnessar


techmeister
310 posts

Ultimate Geek


  #562857 30-Dec-2011 12:54
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Nebbie: Hi ohbse

Moving between Landline/DSL to nDSL is a very costly move for us... for example...

Canceling Tolls (COST $$$)
Canceling Landline (COST $$$)
Canceling DSL (COST $$$)
New nDSL Connection (COST $$$)

If a customer has lived out their contact period then we absorb these costs as a good will gesture.

Q: If I'm still a slingshot customer why is slingshot charged for this disconnection of service?
A: Moving onto a nDSL line requires a new peer from the exchange then to your house, the existing peer is not used and cant be used.

However if your close to the end of your contact and/or you call in and explain why you believe you should not have to pay this I can't see why we cant do something here for you.

Your best option is call the helpdesk explane your siuatation and explain your still going to be a customer and you just wish to move between two different services and wish to remain a customer.

Kind Regards
Bevin

PS: I hope this makes scene I'm a little tired right now.


Ok, I'm confused now.

I understand there are costs involved cost here costs there cost everywhere no dispute there and if 
the customer is leaving to another ISP charge the ETF fine.

However your saying if the customer is not on a contract you absorb the costs but if he is under contract you don't........so what is the difference? at least you are retaining your customer, in fact I would say to the customer yes we'll move you for free
but we will put you on another 12 month contract which IMO is fair enough for the costs incurred  so then they have the option to pay or new contract.

I agree with ohbse there does need to be a sanity check here.

Lykho
236 posts

Master Geek


  #562898 30-Dec-2011 14:36
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Nebbie:

However if your close to the end of your contact and/or you call in and explain why you believe you should not have to pay this I can't see why we cant do something here for you.

Your best option is call the helpdesk explane your siuatation and explain your still going to be a customer and you just wish to move between two different services and wish to remain a customer.


so, it's a 'squeaky wheel' policy? if a customer doesn't happily bear the cost, he might not have to, but the policy is to take their money and hope they're just polite obedient suckers?

this sort of affair reminds me of Samuel Johnson's observation: "I have found men to be more kind than I expected, and less just."

AdrianD

51 posts

Master Geek

Vocus

  #562967 30-Dec-2011 18:54
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Hi guys, here is a geekzone special so you can check whether you are buba or euba.

If it returns nothing you are probably LLU / Better Network.

We have migrated customers to euba as fast as possible where it is available, however there are a few more that we will be doing in the new year.

Enter your account code in the form below. You can find your account code on your bill or most Slingshot correspondence.

http://slingshot.co.nz/ubatype/default.aspx



hungugu
36 posts

Geek


  #563081 30-Dec-2011 22:43
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AdrianD: Hi guys, here is a geekzone special so you can check whether you are buba or euba.



If it returns nothing you are probably LLU / Better Network.



We have migrated customers to euba as fast as possible where it is available, however there are a few more that we will be doing in the new year.



Enter your account code in the form below. You can find your account code on your bill or most Slingshot correspondence.



http://slingshot.co.nz/ubatype/default.aspx





Thanks a lot Adrian!

I am "EUBA 0". 

But I googled it and got:

"Apart from the infrastructure differences arising from the underlying use of Ethernet instead of ATM, the EUBA(0) service is identical to the BUBA service." 

Does that mean they are pretty much the same (BUBA/EUBA 0)? 


 

Detruire
1296 posts

Uber Geek


  #563115 31-Dec-2011 01:15
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AdrianD: Enter your account code in the form below. You can find your account code on your bill or most Slingshot correspondence.

Is there a difference between an account code and an account number?

Inputting the account number returns "Not a UBA line or UBA information is not available." (It's not a LLU line.)




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AdrianD

51 posts

Master Geek

Vocus

  #563126 31-Dec-2011 07:21
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Telecom have enforced dimensioning on BUBA but have not done so on EUBA0 - yet.
This means you get full speed to our core on EUBA0, but at peak time on BUBA, you will experience some congestion.

We have speed probes nationwide which confirm this.

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