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richms
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  #536566 22-Oct-2011 21:23
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AdrianD:
2. You obviously need a Homeline, but it does not need to be with Slingshot


All other relevant information is on the website.


Cant find the pricing for the landline that you seem to be mistaken to believing is obvious that is required. I clicked thru about 4 different pages and still no notification of the true monthly cost of this plan. Why are you hiding it and putting up the bogus $60 headline rate?




Richard rich.ms

 
 
 

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P1n3apqlExpr3ss
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  #536569 22-Oct-2011 21:28
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richms:
AdrianD:
2. You obviously need a Homeline, but it does not need to be with Slingshot


All other relevant information is on the website.


Cant find the pricing for the landline that you seem to be mistaken to believing is obvious that is required. I clicked thru about 4 different pages and still no notification of the true monthly cost of this plan. Why are you hiding it and putting up the bogus $60 headline rate?


Its 60$ for the broadband. Plus you need a homeline, so make that an extra $45 from SS if youre in one of the 3 main centres or you can keep your current landline/tolls provider.

Also can someone link me to a thread with satisfied SS customer feedback? My mum was throwing me the changing email address reason and now its the "consumer magazine says it has bad customer feedback" reason... (we all know their reader demographic is 55+)

webwat
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  #536575 22-Oct-2011 21:45
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hellonearthisman: You don't need to have your phone or tolls with slingshot on this deal.


But if you already have a slingshot bundle including landline for $90, switching to this plan would not save you any money at all. They posted a price without mentioning a critical limitation of the service at that price, so its still illegal under Fair Trading Act -- although one could argue that advertising a price that requires a landline is a carryover from the old days of UBS. Funny that Slingshot haven't been able to properly justify their omission.
Edit: Sorry that was the old days before UBS when the choices were Jetstream or 128k Jetstart



hellonearthisman
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  #536618 23-Oct-2011 01:57
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Well spotted WebWat. People looking at this plan, it's not really suitable for gaming.

freitasm
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  #536627 23-Oct-2011 08:34
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webwat: Funny that Slingshot haven't been able to properly justify their omission.



Is that in relation to the web site or this discussion? If it is about this discussion, give it a break: the issue was raised on a Saturday, 10pm, on a long weekend.
 




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Aaroona
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  #536647 23-Oct-2011 09:59
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Not sure if its been raised, but the slingshot website states you must have a 12 month contract and there are early termination charges, which is contrary to what they have posted here....

My guess is because they've merged the old deal with the new deal, but that could create a little bit of confusion is all. Plus they still then mention the old price...





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  #536648 23-Oct-2011 10:00
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This seems to be for the old $80/month plan.




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DonGould
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  #536650 23-Oct-2011 10:28
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Nice to see SS with a rep (or is it just a new rep?) on list.

MF - are new reps verified in any way to ensure they do actually represent the company and have appropriate management approval to be commenting?







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DonGould
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  #536655 23-Oct-2011 10:34
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AdrianD: 1. If existing Slingshot customers are out of contract they can upgrade
2. You obviously need a Homeline, but it does not need to be with Slingshot
3. There are no limits or restrictions, it is unlimited usage - that applies to international as well
4. Check with existing users on their experience with the AYCE plan recently or just give it a go - there are no contracts or early termination fees
5. The price stays at $60 it does not revert back to $80 if you sign up on this plan
6. We would not do No Contracts if we didn't back the service

And for the record, we no longer use telemarketing channels.

All other relevant information is on the website.


Adrian,

That seems like some fantastic stuff! :)

Assuming it does all hold true, it really does sound like SS are maturing and bringing some far more robust plans to the market (yes I know that sounds really condescending, and I do apologize for that in advance.)

It will be fantastic to see some TrueNet stats on how this plan stacks up.

It does seem that your company is working extremely hard to address 'customer perception of risk' (note the item I bolded above).

I get the impression, as a very interested observer of the whole market, that SS have often brought products to the market that everyone is excited about and then done a lot of brand damage by not managing that demand by limiting customer numbers and backing it up with scaling.

What I'm reading here really does sound good...  hopefully not 'to good to be true', but you are wining back some confidence, which is really nice to see.

Good luck!

D





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Regs
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  #536659 23-Oct-2011 10:53
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Aaroona: Not sure if its been raised, but the slingshot website states you must have a 12 month contract and there are early termination charges, which is contrary to what they have posted here....

My guess is because they've merged the old deal with the new deal, but that could create a little bit of confusion is all. Plus they still then mention the old price...







thats probably if you buy it *with* the homeline.  i assume the 12 months relates to the homeline bit, not the broadband unlimited bit.




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  #536661 23-Oct-2011 11:00
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DonGould: Nice to see SS with a rep (or is it just a new rep?) on list.

MF - are new reps verified in any way to ensure they do actually represent the company and have appropriate management approval to be commenting?



We never asked for reps to get approval for spilling the beans - they should know the risks of doing so without company approval ;)

By the way, the deal seems to be legit, as we have an order for ads starting later this week.
 




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Regs
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  #536664 23-Oct-2011 11:05
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richms:
AdrianD:
2. You obviously need a Homeline, but it does not need to be with Slingshot


All other relevant information is on the website.


Cant find the pricing for the landline that you seem to be mistaken to believing is obvious that is required. I clicked thru about 4 different pages and still no notification of the true monthly cost of this plan. Why are you hiding it and putting up the bogus $60 headline rate?



the advertising i saw stated that you "must have an existing homeline".  a quick search turned up the following pages from other ISPs that dont seem to include home line pricing either:

http://www.xnet.co.nz/internet/dsl/
https://www.actrix.co.nz/signup/cyberjet.php
http://www.maxnet.co.nz/connectivity/home_dsl/broadband_plans.php

why are all you guys so quick to trash companies and throw out the "hidden charges", "false advertising" and "illegal under fair trading" claims.  Really, you should be applauding this company for persisting to offer and improve a service that everybody seems to want, yet most other companies have run away from providing ..   




Talkiet
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  #536665 23-Oct-2011 11:09
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DonGould:[snip]
It will be fantastic to see some TrueNet stats on how this plan stacks up.
[snip]



The results of any testing are only valid if the ISP treats the sites under test the same was as any other site. This hasn't always happened in the past and the gaming hasn't been limited to just one provider. I also don't know if the gaming has specifically happened to Truenet (yet).

My point is that it's possible to make a service look exceptionally good by giving special treatment to some sites. I am in NO WAY suggesting Slingshot would do this - just pointing out that it HAS HAPPENED in NZ before.

Cheers - N




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DonGould
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  #536668 23-Oct-2011 11:12
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Regs: Really, you should be applauding this company for persisting to offer and improve a service that everybody seems to want, yet most other companies have run away from providing ..   


+1




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DonGould
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  #536671 23-Oct-2011 11:18
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Talkiet:  The results of any testing are only valid if the ISP treats the sites under test the same was as any other site. This hasn't always happened in the past and the gaming hasn't been limited to just one provider. I also don't know if the gaming has specifically happened to Truenet (yet).

My point is that it's possible to make a service look exceptionally good by giving special treatment to some sites. I am in NO WAY suggesting Slingshot would do this - just pointing out that it HAS HAPPENED in NZ before.

Cheers - N


I am sure John is all over this one by now as it's a well documented claim. 

I agree, testing of this service really does need some random international sites to be pulled so that SS can't fudge the testing.

Given the resource John has in those testing units, I'm sure he can move random URL information to them in a secure way and then hit those sites at random times so that the NOC guys at SS can't fudge it to easily.

It does mean that TrueNet need a really good sample base though.  Using netflow tools, it wouldn't be to hard to figure out where the probes are and then just focus special attention on those connections.

If every SS user had a probe then it would have to mean special attention for every connection...  sort of levels the playing field.

Really this is just as much about user commitment to keeping the game honest.  If users care then I'm sure they'll pitch in.

On the other hand, they may just feel that the value of no risk of bill shock is high enough to off set any lack in performance as long as the performance doesn't drop to low.

I wonder if we're going to see more and more homes like yours Neil?  A place where people have more than one DSL connection - one for speed, one for volume.






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