CADMAX: Why is it that Orcon "had" the best service 2 years ago, i was only every on hold for 5 minutes back then.... now Vodafone of all places answers faster than Telecom or Orcon.......
fast to answer = good service or so that what it seems...
Orcon as much as i want to like you why oh why have you gone to crap?
Get a good support desk and fix all the issues.
Kordia (formerly BCL, in turn formerly the broadcast infrastructure arm of the old BCNZ) own Orcon now and Kordia promote themselves as the best "Business" ISP.
IMHO, home users are now of little or no interest to them unless they get your phone line, too. They appear to have shifted into a mode familiar to those who have dealt with companies in the past who don't REALLY want individual non-business customers.
I heard the message loud and clear. If they were going to do anything for me, a $148 / month residential customer, it was going to be on THEIR terms.....or get lost.
I got lost. I know better than to hang around when they don't want you.