Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 
farcus
1466 posts

Uber Geek


  #547127 19-Nov-2011 01:23
Send private message

yeah.
Essentially what they have done is put a patch on a bigger problem. While what they have done is give access to an IP range from slingshot it seems they have done nothing to fix the root cause.
Surely they are not going to sit around waiting for ISPs to contact them to complain that their users have unreliable access to their content and then fix it up on a mish mash basis.

I don't hold out much hope that it will be fixed in the near future - particularly as it sounds like they only have one IT guy at TV3.

 
 
 

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).
Nebbie
458 posts

Ultimate Geek

Trusted

  #547729 21-Nov-2011 10:00
Send private message

farcus: hmmmmm . . .

interesting for me here in Japan.

I loaded a Campbell Live episode.
Initially the "there is a problem" screen came up but after about ten seconds it just started playing without any intervention.

By brother who is on Telecom took a look and it still took him three attempts to get the content to load - which seems to be an improvement.


Hi Guys

farcus: Yes Campbell Live is a non-Geo blocked stream-able show. Prio to Mediaworks allowing our IP range users with a 101.98.X.X IP would NOT have been able to access any geo blocked content at all.

Their problem is the ACL lists apparently are a bit weird when dealing with a /22 or lower they start randomly blocking users in the higher end of the IP range. Currently they have added our 101.98.0.0/16 so users "may" have issues. Apparently they have this issue with Telecom as well.

If you have issues were you are NEVER able to access any videos still please message me and ill need to go back to them.

Kind Regards
Bevin Smeith




---------------------------------------------------------------
Nebukadnessar


tangent
14 posts

Geek


  #548705 23-Nov-2011 02:27
Send private message


Surely they are not going to sit around waiting for ISPs to contact them to complain that their users have unreliable access to their content and then fix it up on a mish mash basis.

I don't hold out much hope that it will be fixed in the near future - particularly as it sounds like they only have one IT guy at TV3.


I've spoken to TV3 about this a few times and they are aware of the issue, but are currently not interested in fixing it to any great extent because they believe the problem is with the player itself.
The player they currently use is an in-house development but as newer more robust player is currently under development. I can sort of understand their lack of commitment to their on-demand service if they currently have a new site/new player in development. (from a business point of view)

One thing I am sure of is that the problem is NOT with the player. That said, I'm sure that this problem WILL be fixed upon testing and deployment of this new player as they will want their investment to work.

So what can we do in the mean time?

Well I feel that 2 seperate issues exist here.

1. Total inability to access certain content (related to geo blocking)

2. Intermittant failure of on-demand stream content. (not related to blocking)

From the looks of it, the various parties have done a great job in getting to the botton of the IP address/geo blocking issue...

BUT

The original issue is not resolved.

Let me try and box the problem for you.


1. User goes to tv3 ondemand and loads of a show... (lets use NZ's Top Model as an example)

2. The show begins and in some cases gets as far as 25-30 mins into the show.

3. The stream halts.

4. Stream is no longer available at that bitrate but will load up again on an alternative bitrate. (fast forwarding to wherever it halted works)

5. Show resumes but eventually halts again. The second halt will *sometimes* allow you to resume with a different bitrate but usually will not.

I have noticed that *sometimes* the halt occurs at the ad breaks but sometimes its just mid-stream.

It would be worth investigating weather or not this issue is in any way related to issues some people have had with the T-Box. Is the content stored and delivered in the same system as TelstraClears other content?



These are just suggestions.



Regs
4064 posts

Uber Geek

Trusted
Snowflake

  #669368 8-Aug-2012 00:23
Send private message

=-=-=-=
 Update
=-=-=-=

If you have been having issues with the streaming in the past, please try again.

I was having issues where a stream would start, run for anywhere between 2 and 8 minutes, and then freeze.  I logged a ticket with the help desk and have we have beenn doing some testing over the last week.  Callplus/Slingshot have made some caching changes at their end, and now I can run a stream without any dropouts.  I had streams running for hours where there previously never got past minutes.


EDIT: i forgot to mention, i'm not on an AYCE plan - just a regular callplus business DSL plan at home, nd a business fibre plan at work.  I was experiencing issues in both places prior to today's update.




Slingshot
1004 posts

Uber Geek

Trusted
Slingshot

  #669491 8-Aug-2012 10:33
Send private message

Regs: =-=-=-=
 Update
=-=-=-=

If you have been having issues with the streaming in the past, please try again.

I was having issues where a stream would start, run for anywhere between 2 and 8 minutes, and then freeze.  I logged a ticket with the help desk and have we have beenn doing some testing over the last week.  Callplus/Slingshot have made some caching changes at their end, and now I can run a stream without any dropouts.  I had streams running for hours where there previously never got past minutes.


EDIT: i forgot to mention, i'm not on an AYCE plan - just a regular callplus business DSL plan at home, nd a business fibre plan at work.  I was experiencing issues in both places prior to today's update.


Thanks for the update, let us know if it reverts back.

Cheers,
Ben




1 | 2 | 3 | 4 
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

HP Unveils Broadest Consumer Portfolio of AI-Enhanced Laptops
Posted 3-Mar-2024 18:09


Samsung Tab S9 FE Review
Posted 3-Mar-2024 18:00


Norton Genie Review
Posted 3-Mar-2024 17:57


Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup