Get Help from Slingshot Here!

Forums › Vocus (including Slingshot, Orcon, Flip, Stuff Fibre and CallPlus) › Get Help from Slingshot Here!

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412 posts

Ultimate Geek

#580474 12-Feb-2012 12:57

Ok, seems this morning that line stats have changed now,

Nebbie

458 posts

Ultimate Geek

Trusted

#580684 13-Feb-2012 09:48

Hi

Has your connection improved despite the drop in sync rates?
Sometimes we need to change the DSLAM profile to best suit connections either close or too far from the exchange.

Thanks
Bevin

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Nebukadnessar

HowickDota

412 posts

Ultimate Geek

#581133 13-Feb-2012 22:13

Sorry can't really speak from first hand here as it was at my dads house where I signed up the plan and I'm at my mums now which is also with slingshot and on unlimited.

But he basically can't reach more than 6mbps on a speed test and this is reflected in download speeds as well, also streaming from twitch.tv stutters even at low res. So essentially slow and inconsistent speeds for him.

However here at my mums which is on the same exchange just a different cabinet, speeds are the same as ever, great. Streaming is fine and the like. I speedtest relatively close to my sync.

Also on the GPforums thread lots of other users appear to be getting very slow speeds as well, so I think this may be a larger scale issue but I can't be sure.

Nebbie

458 posts

Ultimate Geek

Trusted

#581793 15-Feb-2012 12:58

Hi HowickDota

Can you PM me the Account number or user name for both accounts.

Thanks
Bevin

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Nebukadnessar

ianajmes

128 posts

Master Geek

#582388 16-Feb-2012 14:43

I have just been 'upgraded' to Slingshots better network and have noticed an immediate decrease in my speed. I was on Telecom wholesale and during off peak times such as now(2.30pm) was getting 16-18 Mbps, since upgrade the speed just doesnt want to shift past 10-10.5Mbps, (yes i know, still fairly decent but not an 'upgrade' in my eyes. Having trawled through GZ and a couple of other forums is the answer just because i have been moved from cabinet to exchange? Hope you can help...line stats attached if any use! kind regards, IanADSL TypeFast Path StatusSHOWTIME DownstreamUpstream Data rate(Kbps)12561Kb 1144Kb Noise Margin12 12 Output power(dBm)125 193 Attenuation(dB)19 2

Nebbie

458 posts

Ultimate Geek

Trusted

#582400 16-Feb-2012 15:10

Hi ianajmes

The speeds you are getting are the same as your sync rates, your not on our MSANS this is different equipment then telecoms DSLAMS in most cases I've seen improvements in sync rate however some situation there has been a decrease in sync rate.

I can change your profile you may be able to sync faster however it might introduce frequent Disconnection of your line due to errors, if you want me to try this (can change put it back to default if it fails) PM me your account number.

Thanks
Bevin

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Nebukadnessar

Slingshot

1002 posts

Uber Geek

Trusted

Slingshot

#582401 16-Feb-2012 15:10

Hi ianajmes,

Can you PM me your account details, ill have a look for you,

If there is a cabinet in your area i will roll you back onto it.

Thanks,
Joe.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

Detruire

1296 posts

Uber Geek

#582428 16-Feb-2012 16:06

(Click for full-size)

These were started seconds after the ones beside the graph.

(during)

(after)

These slowdowns seem to happen randomly, but always last for about half an hour, and usually occur around the same time of day. (As it did yesterday)

rm *

Nebbie

458 posts

Ultimate Geek

Trusted

#582436 16-Feb-2012 16:21

Detruire:

This means your router is changing its sync on the fly due to errors on the line, Because of the quick quick slope of this speed degradation I would believe that you have a lot of errors during this time. Re-syncing the router sometimes can fix this issue however its only temporary.

Most routers will drop sync and reconnect if it sees a significant errors however it doesn't look like your router is and just keeps lowering the downstream rate.

PM me your account number and ill put a analyzer on the line to see if there is any CRC errors etc....

Thanks
Bevin

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Nebukadnessar

Detruire

1296 posts

Uber Geek

#582447 16-Feb-2012 16:41

Nebbie: This means your router is changing its sync on the fly due to errors on the line, Because of the quick quick slope of this speed degradation I would believe that you have a lot of errors during this time. Re-syncing the router sometimes can fix this issue however its only temporary.

During these periods the number of errors reported by the modem (mainly labeled as RS errors) do increase much faster than usual, and a resync will result in a rate drop of 1-2Mbps but little change in throughput (until the period ends.)

Nebbie: PM me your account number and ill put a analyzer on the line to see if there is any CRC errors etc....

Thanks
Bevin

Done, thanks.

rm *

ianajmes

128 posts

Master Geek

#582499 16-Feb-2012 18:23

Hi ianajmes, Can you PM me your account details, ill have a look for you, If there is a cabinet in your area i will roll you back onto it. Thanks, Joe.

thanks Joe...have messaged you the details

Ian

huntlai

33 posts

Geek

#582824 17-Feb-2012 14:36

Hi SS

I recently subscribed new homeline + broadband service from your company on 7th Feb. I have received the modem on 10th Feb (which is fast) but I have not hear anything about the homeline.

Tried ring up SS CS on 10th Feb that day, got advised it will take 5-10days for the homeline to be sort out. called again on 22th morning and CS advised that technician found active line @ the address will check and update the progress. called again on 23rd as no update received, CS advise me to find a handset plugged into the connector dial 1956 1957 to check if active line/dial tone. called agained on 23rd late afternoon, informed no dial tone as per instruction, and now I am advised that a call will raise to technician again to have it connect for me and it would take another 5-10days as per standard procedure.

my questions here is.

1.) what's actual SLA for a new homeline to be setup? I am hearing 5-10days but with the way how the technician dealing on the issue, it can be prolong 5-10days multiplies the needed action from different parties which I do not agree it's approriated.
2.) what's the standard procedure when the technician cannot proceed with the 1st attempt on above mentioned situation.

So far, I am not being contacted proactively until I took the initiative by calling the CS with at least 10-20mins wait time for the last few days. Not to mention for no reply from SS with the email method stated on the website.

Hope I could use some help here. Thanks.

Rgrds, Hunt

Slingshot

1002 posts

Uber Geek

Trusted

Slingshot

#582829 17-Feb-2012 14:44

Hi,

Standard connection for homeline is 5- 10 days, There are things, like intact line rejections, that can delay the process but then they will be given a priority and will usually still be done within the 10 days period if not very soon after.

If you can PM me your account details i will have a look into this for you and get it hurried along.

Thanks,
Joe.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

huntlai

33 posts

Geek

#582847 17-Feb-2012 15:03

Slingshot: Hi,

Standard connection for homeline is 5- 10 days, There are things, like intact line rejections, that can delay the process but then they will be given a priority and will usually still be done within the 10 days period if not very soon after.

If you can PM me your account details i will have a look into this for you and get it hurried along.

Thanks,
Joe.

great joe.. have PM you my detail.

thanks for your help in advance.

aaron11

203 posts

Master Geek
Inactive user

#583432 19-Feb-2012 14:56

well done slingshot on lowering your pricing

I have a friend whos on the old 80 dollar plan for ten gig can they get the new $60 one?? as they wouldnt use 50 gig that your offering now

Also ive been waiting about 5 days for my service to switch over I cant wait it will be great as I was paying telecom nearly 100 dollars just for 20 gig !!!!!!!

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