robjg63: Yikes! How is the $1,300 of data made up?
I don't know, yet, Orcon said there might be a slight delay getting the data to me, but I had thought I'd have it by now. They can differentiate between different protocols but no more than that. I suspect it is all TCP/IP.
Are you saying that 52GB overuse costs $1,300 on orcon?
No, because that bill is yet to come. I'm saying that my $1,300+ bill is for the previous month. 650GB of data - we have an excellent broadband connection :-( By the time I was aware of the problem (ie, I saw the invoice) I was already into the next month, having downloaded 52GB on a 30GB plan. Which is insignificant compared to the previous overage.
Is that because you have gone into the 'casual' data charging at X per mb/GB or something?
Orcon charge extra data to residential customers at $2.00/GB; data included in the plan is about $1.00/GB or so.
You would hope that if this is the case and that is a one off 'odd' charge they could do something to write-off the majority of the charge. That data clearly doesnt cost Orcon that amount..
No, clearly it doesn't, so I thought they would have much more room to move, even though they don't have to; I was very disappointed that they didn't. I've certainly paid for and not used as much data cumulatively over the past 10 years, I'm sure. Still, it is a big windfall for Orcon.
Cant quite think how chrome could do that to you - I know its inclined to be a memory hog with lots of tabs open - but why do you suspect it was chrome using so much data?
Chrome had been running fine, a little sluggish but no more than normal (on Ubuntu). When I saw the invoice I immediately had a look at the network interface monitor, it was running at around 650-700KB/s with nothing apparently requiring that amount of traffic. It ceased immediately when I shut Chrome down and has not reappeared since.
Sadly, I dont know though how you expect Orcon can identify the problem for you if it is coming from 'your end'. Your info is pretty much private in that respect - I doubt they would be allowed to analyse it. I have however seen people report that their connections have been attacked (hackers trying to access their connection etc/DoS attacks etc) and have racked up huge usage because of that sort of thing (you pay for incoming data as well as outgoing). Are you sure you havent had some kind of attack? I dont know if they could provide you with any information about that sort of thing.
Probably correct, maybe I should be asking DoubleClick or Google :-)
What you are asking for - warnings etc and being able to check your balance all sounds reasonable - you are reasonable to expect them to be working.
Ideally maybe you need a hard data cap - I dont think orcon provide those plans though.
Not really necessary, just re-instatement of their system that warned of data usage. I suspect that the way Orcon themselves are charged for data has changed, and that warning was as much in Orcon's interest as the customer's - but pure speculation on my part.
Trusted
2degrees
ID Verified
