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464 posts

Ultimate Geek


# 100470 12-Apr-2012 09:04
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Can anyone from Orcon in here, help with a problem I have ?

Basically, I was billed for an 'Installation fee' when they did an upgrade to a cabinet I am connected to and now use Telecoms line but get billed by Orcon. 

I spoke to someone on the phone about it and they said it will be fixed ... 2 weeks later nothing has been done about it and I get a friendly reminder from the Credit Services about an Outstanding balance.

My acount number is ******* and any help will be most appreciated .

(Mod edit : Removed account number - XPD)
 

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270 posts

Ultimate Geek

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Vocus

  # 608124 12-Apr-2012 09:11
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Hi there,

I'm really sorry about the delay. I've added this credit to your account now.

Cheers,

Cam



464 posts

Ultimate Geek


  # 608128 12-Apr-2012 09:35
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Many thanks for the assistance , it is most appreciated ... I have also sent an email to you with another query as well.
Cheers
Mat

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