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1828 posts

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  Reply # 692573 28-Sep-2012 01:47
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well the change over date (27th Sep) for me going genius has come and gone and not a peep was heard from Orcon on whether or not I should be able to plug the modem in or if there's been a problem with the change over

I see this as a bit of a poor start for someone who didn't really want genius in the first place, way to assuage my worries about doing so Orcon

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  Reply # 692601 28-Sep-2012 06:54
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Athlonite: well the change over date (27th Sep) for me going genius has come and gone and not a peep was heard from Orcon on whether or not I should be able to plug the modem in or if there's been a problem with the change over 


I didnt hear anyhting either. I checked my old phone and it was dead. The email said change should be finished by 6pm to i rang them.
They said it was done and didnt know why i didnt get an email or txt.
Plugged it in and all was fine.


 
 
 
 


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Reply # 692981 28-Sep-2012 15:54
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Is the new $99 unlimited UFB apply for the 30/10 Mbps service or the 100/50 Mbps? or both? 

If thats the case, why would anyone not choose the 100/50 service for the same price?

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  Reply # 692987 28-Sep-2012 15:58
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gmball: Is the new $99 unlimited UFB apply for the 30/10 Mbps service or the 100/50 Mbps? or both? 

If thats the case, why would anyone not choose the 100/50 service for the same price?



Sorry please disregard my previous post, I see its $99 for the 30/10 service and $135 for the 100/50 service. Thanks

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  Reply # 692988 28-Sep-2012 15:58
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gmball: Is the new $99 unlimited UFB apply for the 30/10 Mbps service or the 100/50 Mbps? or both? 

If thats the case, why would anyone not choose the 100/50 service for the same price?


Only for the 30/10. You pay a bit extra for the 100/50.



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  Reply # 692991 28-Sep-2012 16:04
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Sounddude:
gmball: Is the new $99 unlimited UFB apply for the 30/10 Mbps service or the 100/50 Mbps? or both? 

If thats the case, why would anyone not choose the 100/50 service for the same price?


Only for the 30/10. You pay a bit extra for the 100/50.




Thanks, One more question, Im in East Tamaki and UFB has been available for a few months now, approx distance from green cabinet on front lawn is 5 meters. Approx how much would connection/installation cost?

We pay Telecom $105 now for ADSL with a data cap, so a saving all round and should give us a faster connection without monitoring the household usage.

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  Reply # 693043 28-Sep-2012 17:09
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your connection should be free for the first 15mtr after that is when you start paying

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  Reply # 693057 28-Sep-2012 17:39
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gmball:
Sounddude:
gmball: Is the new $99 unlimited UFB apply for the 30/10 Mbps service or the 100/50 Mbps? or both? 

If thats the case, why would anyone not choose the 100/50 service for the same price?


Only for the 30/10. You pay a bit extra for the 100/50.




Thanks, One more question, Im in East Tamaki and UFB has been available for a few months now, approx distance from green cabinet on front lawn is 5 meters. Approx how much would connection/installation cost?

We pay Telecom $105 now for ADSL with a data cap, so a saving all round and should give us a faster connection without monitoring the household usage.


should be free, but depends on what you want to do inside your house

(for example, if you want the ONT at the back for whatever reason, then there might be a charge)

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  Reply # 694110 1-Oct-2012 12:48
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The $99 unlimited plan(non UFB), What's the speed like?

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  Reply # 694226 1-Oct-2012 14:25
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Well after spending 25mins on hold waiting for someone at Orcon to pick up, I finally got through to ask whats happening to my Genius change over and was told to hold again...... So another 5 mins goes by and the guy comes back and tells me some schmuck had pushed the change over sate to 23rd Oct the csr told me he's reset it up for either Monday or Tuesday this week so I'm still waiting it hasn't changed yet ........ more to come once change over happens :S

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  Reply # 694460 1-Oct-2012 19:45
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Athlonite: Well after spending 25mins on hold waiting for someone at Orcon to pick up, I finally got through to ask whats happening to my Genius change over and was told to hold again...... So another 5 mins goes by and the guy comes back and tells me some schmuck had pushed the change over sate to 23rd Oct the csr told me he's reset it up for either Monday or Tuesday this week so I'm still waiting it hasn't changed yet ........ more to come once change over happens :S


Well it seems the plan change has taken affect on Orcons site I still have no idea whether or not I can plug in the genius modem yet or not ...... The landline is still live so I guess not yet then

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  Reply # 694604 2-Oct-2012 07:47
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When I changed over to Genius a couple months back I never got the email to say 'go ahead and plug it in' like you're supposed to. I just waited for the phone line to die and then plugged it in, and away we went.




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  Reply # 696147 4-Oct-2012 13:52
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corksta: When I changed over to Genius a couple months back I never got the email to say 'go ahead and plug it in' like you're supposed to. I just waited for the phone line to die and then plugged it in, and away we went.



that was the problem the landline didn't die but after making another Ph call to Orcon I was told to just go ahead an plug the modem in and I should atleast have the internet going ........well that wasn't a good idea not only wasn't the internet not going but it took a further ph call to orcon to get it sorted.... Apparently I was getting a wrong IP address for the gateway which should have been in the 64.234.xxx.xxx range but was actually in the 10.254.xxx.xxx range which shouldn't have happened......

So now it's all up and running it seems to be going quite well so far

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  Reply # 699632 11-Oct-2012 12:33
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Not sure if anyone's point this out already but in reading the Orcon 'Fair Use' policy for the unlimited plan the following section jumps out and bites my *rse:


If, in Orcon’s sole opinion, your usage is so heavy that it materially exceeds estimated use patterns over any month or Orcon believes that your usage of our services will adversely affect the quality of the service received by other customers, then Orcon may (in its sole discretion):

· de-prioritise your access to the network;

· apply charges to your account for the excessive and/or unreasonable element of your usage;

· suspend or restrict access to your service; or

· terminate your service.

Where reasonable, Orcon will provide you with notice before suspension, restriction or termination. If we terminate your services and you have agreed to a fixed contract term you may have to pay the applicable early termination fee.

 
So basically, without notice, Orcon can charge you for 'excessive' usage, and they're not telling people what they consider excessive....

Ya... sounds fair to me!!

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  Reply # 699647 11-Oct-2012 12:55
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I'd be very surprised if they charged you without communicating with you first.




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