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8193 posts

Uber Geek

Subscriber

  # 613613 23-Apr-2012 12:33
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Snackos:
old3eyes: I got an email from Orcon giving me this address to change plans after asking about no Genius users http://www.orcon.net.nz/external/changeplan/index.php

Tried it can't log in . Have to call cust services.

I'm suspecting Orcon don't come up with something soon for non Genius people then there will be a mass migration to Telecom. I've been with Orcon since about Jan 2002 and have had good service from them in general..


Thanks for that link. Worked fine for me and I changed to 200gigs and saved 6 dollars in the process starting the end of next month.

Would have been nice for orcon to do it for me, but perhaps a mailout to existing genius customers with that link would do the trick. 

Now I think orcon need to address the non-genius plans because Telecom are being really aggressive in this area. My father has jumped from 5 gigs to 10 gigs, and then 10 gigs to 30 gigs at no extra cost in the last year with Telecom.




Just out of interest in the fact you can login are you on Genius??




Regards,

Old3eyes


125 posts

Master Geek


# 613625 23-Apr-2012 12:53
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Tried to signup today for some reason it wouldnt let me change my plan online so i called orcon.
after about 40minutes of the csr saying the 200gb genius plan would cost me $205 a month i told him to speak to someone higher up after which he finally agreed and said he would transfer me to new signup team .... which failed.... ended up putting me on hold and asking me if i was on the line 6 times... finally gave up and hung up....


 
 
 
 


123 posts

Master Geek


# 613651 23-Apr-2012 13:46
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Money Mouthlol

 

Their online site has now been update with regards to changing the plan online

270 posts

Ultimate Geek

Trusted
Vocus

  # 613664 23-Apr-2012 14:09
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Hi guys,

Our website and plan changer has been updated with the new plans for Genius customers.

If you're an existing customer please visit: http://www.orcon.net.nz/external/changeplan/index.php

If this does not work for you please give the team a call on 0800 13 14 15 and they can arrange this for you.

Cheers,

Cam

244 posts

Master Geek


  # 613724 23-Apr-2012 15:09
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old3eyes:
Snackos:
old3eyes: I got an email from Orcon giving me this address to change plans after asking about no Genius users http://www.orcon.net.nz/external/changeplan/index.php

Tried it can't log in . Have to call cust services.

I'm suspecting Orcon don't come up with something soon for non Genius people then there will be a mass migration to Telecom. I've been with Orcon since about Jan 2002 and have had good service from them in general..


Thanks for that link. Worked fine for me and I changed to 200gigs and saved 6 dollars in the process starting the end of next month.

Would have been nice for orcon to do it for me, but perhaps a mailout to existing genius customers with that link would do the trick. 

Now I think orcon need to address the non-genius plans because Telecom are being really aggressive in this area. My father has jumped from 5 gigs to 10 gigs, and then 10 gigs to 30 gigs at no extra cost in the last year with Telecom.




Just out of interest in the fact you can login are you on Genius??


Yes I am already an existing Genius customer

82 posts

Master Geek


  # 613844 23-Apr-2012 18:07
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Cool 200 GBs = a happy camper

411 posts

Ultimate Geek


  # 613850 23-Apr-2012 18:28
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Quick question, does it cost to call phones beginning with 09 (I'm in Central Auckland)? I heard that it was free.

Asking this since we are planning to move to Genius, if/when Orcon calls us back regarding our speed...

 
 
 
 


285 posts

Ultimate Geek


  # 614077 24-Apr-2012 06:08
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I?m a long time customer of Orcon and have never had a problem with the service I have received, but I am disappointed in the fact that the new plans are for Genius customers only. No love for the non-Genius customer.

I have a monitored alarm so cant use Genius (or fibre for that matter).

I think I?ll be looking for a new ISP.

82 posts

Master Geek


  # 614200 24-Apr-2012 10:05
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Ramjet007: I have a monitored alarm so cant use Genius (or fibre for that matter).


Does your alarm company offer an over the internet solution?

Phexx: Quick question, does it cost to call phones beginning with 09 (I'm in Central Auckland)? I heard that it was free.
Asking this since we are planning to move to Genius, if/when Orcon calls us back regarding our speed...


Should be charged the same as your current phone & toll charges through Orcon, but best bet is to check with the Orcon accounts team

8193 posts

Uber Geek

Subscriber

  # 614282 24-Apr-2012 12:37
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Phexx: Quick question, does it cost to call phones beginning with 09 (I'm in Central Auckland)? I heard that it was free.

Asking this since we are planning to move to Genius, if/when Orcon calls us back regarding our speed...


When I had my Orcon fone via LLU  they charged AKL region  toll rates for these calls unless you were on the $20 / call anywhere in NZ plan.
This was a couple of years ago so things may have changed..




Regards,

Old3eyes


3102 posts

Uber Geek

Trusted
Subscriber

  # 614758 25-Apr-2012 09:03
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Phexx: Quick question, does it cost to call phones beginning with 09 (I'm in Central Auckland)? I heard that it was free.

Asking this since we are planning to move to Genius, if/when Orcon calls us back regarding our speed...


I'm on a business plan, but I get charged local call rates for those unless I actually dial the 09, then it gets charged as a national call.

24 posts

Geek


# 614880 25-Apr-2012 12:53
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bameron: Hi guys,

Our website and plan changer has been updated with the new plans for Genius customers.

If you're an existing customer please visit: http://www.orcon.net.nz/external/changeplan/index.php

If this does not work for you please give the team a call on 0800 13 14 15 and they can arrange this for you.

Cheers,

Cam


Thanks Bam :

We are already orcon customers, however we are in a 12 month plan, if we upgrade, do we need to pay anything cause of the plan we are signed in?

392 posts

Ultimate Geek


  # 615322 26-Apr-2012 10:51
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The base plan needs another hard look

Telstraclear $75 = phone line + bb 40GB + wireless modem, 12 mon term and first 2 month free, $150 value upfront.

Orcon provides either national calls or 30 GB for the same price, and longer contract term (plus you "renting" the modem, you can't sell it at end of term).

Maybe Orcon just want to move everyone to the 60 GB/$89 plan, which is a bit of hit n miss to start with.

The 200GB/$99 plan is a star though, but for a small household there aren't much we could do to use even 40 GB a month, legitimately.

8193 posts

Uber Geek

Subscriber

  # 622657 10-May-2012 08:42
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Any news from Orcon on plan upgrades for the plebs ??




Regards,

Old3eyes


162 posts

Master Geek


  # 622724 10-May-2012 10:14
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My parents got a brown paper bag with an Orcon deal on it for (new) non-genius customers:
1000GB of traffic
I think that is over the whole 12 or 18 month contract, so that cap doesn't expire after a month

That maybe some kind of power offer to churn them off Telecom, so maybe it is stealthily targeting certain areas or addresses. Haven't heard/seen much else about it.

Hopefully someone else can confirm.


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