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7 posts

Wannabe Geek


# 110278 6-Oct-2012 09:47
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Has anyone else had this problem.

6.30 pm Thursday I noticed that my Orcon Genius phone and internet service was not working.  I checked all the usual connections etc and waited as I thought it might be a short outage as I knew Orcon were updating something .

9.56 pm I rang the 0800 number and spoke to Rhys, pleasant and helpful but after 20 minutes on the phone he told me that he had exhausted his ideas and could I ring back in the morning.

9.24 am Friday I rang the 0800 number , call answered by Stephen, also pleasant and helpful but he could not work out what was wrong so logged a fault and issued me with a ticket number.  15 minutes on the phone.

5.36 pm Friday, still no service.  Rang 0800 again, answered by Royce  who told me that Chorus had disconnected the service and that it would not be connected again until MONDAY  at the earliest as they had all gone home for the weekend.  Lucky them, I will go to work at 2pm today and will not finish until 4pm tomorrow!!!   28 minutes on the phone.

6.05pm Friday Royce took my Telecom mobile number (which they already had) and said he would set up call diversion from my landline to my mobile and that it would take about 20 minutes.

7.50 pm Friday after almost 2 hours still no call diversion so back on the 0800 number .  Royce again, he took my mobile number AGAIN,  put me on hold while he went to organise it and said it would be on in about 5 minutes, and that I should repower or reboot my modem!  I am not sure why as it is not working.  Perhaps someone could tell me why it needed rebooting.   15 minutes on the phone.

8.31 pm my ‘test pilot’ finally managed to get a call through to me using my landline number.

Sooo, no service by Orcon from Thursday evening until at least Monday, and perhaps longer!!!!

Totally unsatisfactory, and yes, it is their fault, they should co-ordinate the changes with Chorus. 

This has cost me a lot of time, and money, and now I am paying Orcon for no service, and Telecom for Mobile and limited internet service.  Thank god for Telecom.

Needless to say I will be changing providers as soon as I can and will be passing this on to anyone that will listen.

Is this problem widespread???

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BDFL - Memuneh
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  # 697059 6-Oct-2012 09:54
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MaraeaTeni: Totally unsatisfactory, and yes, it is their fault, they should co-ordinate the changes with Chorus. 



What changes were those? Something you asked to change or something Chorus has done without being asked for?








7 posts

Wannabe Geek


  # 697060 6-Oct-2012 09:56
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Wow that was quick..

This will be very short as the mobile t stick has just chewed up $20 this morning.

Orcon are changing some hardware in the area and they initiated it.  Nothing to do with me.

 
 
 
 




7 posts

Wannabe Geek


  # 697061 6-Oct-2012 09:59
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I think they said they are migrating their service from the Telcom network to their own. I am not a techie but something like that,

1316 posts

Uber Geek


  # 697189 6-Oct-2012 17:38
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did they offer you a refund of your line rental for the time you were without service?
I don't think they HAVE too do this, but sometimes they will as a matter of good will.

They may have just accidentally mucked up your connection, im sure this wouldn't have happened to every orcon customer on your exchange...





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