Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




253 posts

Ultimate Geek
+1 received by user: 16


Topic # 111156 25-Oct-2012 20:17
Send private message

Signed up to a genius plan recently and just got my first bill.

I have been charged a $5 equipment rental charge (and a part charge for my first couple of week)


The plan info clearly states free rental for the modem.  Has anyone had this happen?

Filled in the billing support form on the website earlier this afternoon but haven't heard back yet.







Create new topic
247 posts

Master Geek
+1 received by user: 48

Trusted
Orcon

  Reply # 709038 30-Oct-2012 11:21
Send private message

Hi there,

My apologies for the delay responding to your thread.

If we are still billing you for equipment rental incorrectly please do PM me with your user details and I'll have this corrected for you.

Cheers,

Cam



253 posts

Ultimate Geek
+1 received by user: 16


  Reply # 709052 30-Oct-2012 11:31
Send private message

I ended up calling as I never got a response to the online form.

Would appreciate you checking it anyway. Will pm username







 
 
 
 


25472 posts

Uber Geek
+1 received by user: 5276

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 709082 30-Oct-2012 12:23
Send private message

Last time I looked hardware rental was only free on some plans. Are you sure you're on a plan that is supposed to include it for free?



253 posts

Ultimate Geek
+1 received by user: 16


  Reply # 709403 30-Oct-2012 19:55
Send private message

sbiddle: Last time I looked hardware rental was only free on some plans. Are you sure you're on a plan that is supposed to include it for free?


Was definitely free. Wouldnt have signed up if it wasnt

Took a screenshot










Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vocus New Zealand on the block as Aussies bail
Posted 23-Oct-2017 17:06


Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.