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253 posts

Ultimate Geek
+1 received by user: 16


Topic # 111156 25-Oct-2012 20:17
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Signed up to a genius plan recently and just got my first bill.

I have been charged a $5 equipment rental charge (and a part charge for my first couple of week)


The plan info clearly states free rental for the modem.  Has anyone had this happen?

Filled in the billing support form on the website earlier this afternoon but haven't heard back yet.







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260 posts

Ultimate Geek
+1 received by user: 57

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Orcon

  Reply # 709038 30-Oct-2012 11:21
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Hi there,

My apologies for the delay responding to your thread.

If we are still billing you for equipment rental incorrectly please do PM me with your user details and I'll have this corrected for you.

Cheers,

Cam



253 posts

Ultimate Geek
+1 received by user: 16


  Reply # 709052 30-Oct-2012 11:31
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I ended up calling as I never got a response to the online form.

Would appreciate you checking it anyway. Will pm username







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Uber Geek
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Biddle Corp
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  Reply # 709082 30-Oct-2012 12:23
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Last time I looked hardware rental was only free on some plans. Are you sure you're on a plan that is supposed to include it for free?



253 posts

Ultimate Geek
+1 received by user: 16


  Reply # 709403 30-Oct-2012 19:55
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sbiddle: Last time I looked hardware rental was only free on some plans. Are you sure you're on a plan that is supposed to include it for free?


Was definitely free. Wouldnt have signed up if it wasnt

Took a screenshot










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