Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2083 posts

Uber Geek

Subscriber

# 111168 26-Oct-2012 10:48
Send private message

I know this is a pretty common complaint but it still seems petty to deny current customers a benefit that is offered to new ones thus creating different tiers of value and respect.

I signed up for Orcon UFB in August and at that time, national phone calls were not free. But now all plans seem to have 'Unlimited' national calls added in. I have asked for a review but have been denied.

While we are not big tolls users, it just seems miserable not to pass on this benefit to those who 'answered the call' a few weeks earlier.

This is especially galling since I have lost phone and Internet access eight times in eight weeks with no sign of a fix. Maybe I should send an invoice for the price of my tolls to compensate for aggravation and time wasted?

Create new topic
152 posts

Master Geek


  # 707399 27-Oct-2012 12:00
Send private message

and how much exactly are you paying orcon for their UFB service?



2083 posts

Uber Geek

Subscriber

  # 707722 28-Oct-2012 08:17
Send private message

Exactly the same price as everyone else.

 
 
 
 


272 posts

Ultimate Geek

Trusted
Vocus

  # 709037 30-Oct-2012 11:20
Send private message

linw: I know this is a pretty common complaint but it still seems petty to deny current customers a benefit that is offered to new ones thus creating different tiers of value and respect.

I signed up for Orcon UFB in August and at that time, national phone calls were not free. But now all plans seem to have 'Unlimited' national calls added in. I have asked for a review but have been denied.

While we are not big tolls users, it just seems miserable not to pass on this benefit to those who 'answered the call' a few weeks earlier.

This is especially galling since I have lost phone and Internet access eight times in eight weeks with no sign of a fix. Maybe I should send an invoice for the price of my tolls to compensate for aggravation and time wasted?


Hi there,

I must apologise if you were informed you wouldn't be able to switch over to one of our new plans. This offer is available to all; new and existing customers.

If you are happy to send me a PM with your username I would be happy to arrange the switch.

Cheers,

Cam

6434 posts

Uber Geek


  # 709086 30-Oct-2012 12:30
Send private message

national calling is not included on the 200GB or 1TB plan, and they have been grandfathered. so if you are on one of those then I suspect you are out of luck.

You will probably need to switch to the new plans which are 30GB, 60GB or unlimited.



2083 posts

Uber Geek

Subscriber

  # 709237 30-Oct-2012 16:07
Send private message

Thanks, Bameron - PM sent.

NonPraying. I am on the 30/10 UFB plan.

6434 posts

Uber Geek


  # 709256 30-Oct-2012 16:33
Send private message

linw: Thanks, Bameron - PM sent.

NonPraying. I am on the 30/10 UFB plan.

My post was referring to the data cap on the plan, not the speed.



2083 posts

Uber Geek

Subscriber

  # 709768 31-Oct-2012 11:56
Send private message

Thanks to Cam for helping out. Much appreciated.

Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.