Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




93 posts

Master Geek


Topic # 111637 9-Nov-2012 19:54
Send private message

Anyone else being disconnected constantly tonight (9 Nov)? I have tried three times to get through to the support people without luck, still on hold listening to music now....

Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 714893 9-Nov-2012 20:07
Send private message

What basic fault checking have you done?

This is the first thing the support person will want you to do



93 posts

Master Geek


  Reply # 714897 9-Nov-2012 20:25
Send private message

Fault checking... consists of "oh no, the web page is timed out".  Followed by a walk to the modem where the lights are flicking as it re-syncs.  I have turned the modem off and on twice. 

I have now just got through to the Helpdesk where the lady said, "yes your connection has disconnected at least 6 times tonight for no reason.  I will re-announce your line.  Restart the modem again and keep an eye on it."

So that's what I will do :)

 
 
 
 


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 714906 9-Nov-2012 20:51
Send private message

Maybe a good idea to some more from your side



93 posts

Master Geek


  Reply # 714955 9-Nov-2012 21:49
Send private message

Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 714959 9-Nov-2012 22:02
Send private message

Splatty: Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first.


What if the issue is with the house wiring?

1285 posts

Uber Geek
+1 received by user: 316


  Reply # 714966 9-Nov-2012 22:23
Send private message

Where are you? I'm on Orcon and its been fine for me.



93 posts

Master Geek


  Reply # 715319 10-Nov-2012 21:50
Send private message

I am in Papamoa, just out of Tauranga, in a house built 5 years ago. I don't suspect any fault in the wiring, but would be open to getting that checked if the problem persisted.

Re-announcing the line worked, the connection has been up over 24 hours now.

1285 posts

Uber Geek
+1 received by user: 316


  Reply # 715405 11-Nov-2012 10:19
Send private message

Hey Splayyt,

Yeah I'm in Matua, Tauranga. Was talking to my brother, he lives in Papamoa, and uses Orcon Genius, and he says he had problems on about thursday/friday this last week. So maybe its not 'you' or your house/modem on this occaision.

Otherwise i'd tend to agree with other advise in this thread, just because your house is relatively new doesnt mean the sparky did a great job of wireing it up.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.