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94 posts

Master Geek


# 111637 9-Nov-2012 19:54
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Anyone else being disconnected constantly tonight (9 Nov)? I have tried three times to get through to the support people without luck, still on hold listening to music now....

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19282 posts

Uber Geek
Inactive user


  # 714893 9-Nov-2012 20:07
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What basic fault checking have you done?

This is the first thing the support person will want you to do



94 posts

Master Geek


  # 714897 9-Nov-2012 20:25
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Fault checking... consists of "oh no, the web page is timed out".  Followed by a walk to the modem where the lights are flicking as it re-syncs.  I have turned the modem off and on twice. 

I have now just got through to the Helpdesk where the lady said, "yes your connection has disconnected at least 6 times tonight for no reason.  I will re-announce your line.  Restart the modem again and keep an eye on it."

So that's what I will do :)

 
 
 
 


19282 posts

Uber Geek
Inactive user


  # 714906 9-Nov-2012 20:51
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Maybe a good idea to some more from your side



94 posts

Master Geek


  # 714955 9-Nov-2012 21:49
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Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first.

19282 posts

Uber Geek
Inactive user


  # 714959 9-Nov-2012 22:02
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Splatty: Sorry mate I'm not a tech, I am a consumer of a product that was playing up. Orcon can do the diagnosing, sure I will help where I can but really am not obliged to fault find first.


What if the issue is with the house wiring?

1499 posts

Uber Geek


  # 714966 9-Nov-2012 22:23
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Where are you? I'm on Orcon and its been fine for me.



94 posts

Master Geek


  # 715319 10-Nov-2012 21:50
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I am in Papamoa, just out of Tauranga, in a house built 5 years ago. I don't suspect any fault in the wiring, but would be open to getting that checked if the problem persisted.

Re-announcing the line worked, the connection has been up over 24 hours now.

 
 
 
 


1499 posts

Uber Geek


  # 715405 11-Nov-2012 10:19
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Hey Splayyt,

Yeah I'm in Matua, Tauranga. Was talking to my brother, he lives in Papamoa, and uses Orcon Genius, and he says he had problems on about thursday/friday this last week. So maybe its not 'you' or your house/modem on this occaision.

Otherwise i'd tend to agree with other advise in this thread, just because your house is relatively new doesnt mean the sparky did a great job of wireing it up.

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