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224 posts

Master Geek
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Topic # 111719 13-Nov-2012 09:39
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Boy Orcon seem to having alot of broadband issues lately.  Since last night my broadband has been so slow that I can't watch youtube on the lowers quality. 

Is anyone else having issues?





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251 posts

Ultimate Geek
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Orcon

  Reply # 716209 13-Nov-2012 09:43
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Hi there,

We are experiencing throughput issues on some EUBA connections since yesterday afternoon/evening.

Our engineers are currently working on the issue now however there is no ETR just yet - sincere apologies for the disruption.

Cheers,

Cam

19282 posts

Uber Geek
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  Reply # 716211 13-Nov-2012 09:45
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cyberhub: Boy Orcon seem to having alot of broadband issues lately.  Since last night my broadband has been so slow that I can't watch youtube on the lowers quality. 

Is anyone else having issues?



Would be helpful to know your location

 
 
 
 


318 posts

Ultimate Geek
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  Reply # 716217 13-Nov-2012 09:58
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Just logged a ticket for this, thanks for the update.



224 posts

Master Geek
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  Reply # 716222 13-Nov-2012 10:20
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johnr:
cyberhub: Boy Orcon seem to having alot of broadband issues lately.  Since last night my broadband has been so slow that I can't watch youtube on the lowers quality. 

Is anyone else having issues?



Would be helpful to know your location


Yeah no problem, we are located in Te Atatu Peninsula, Auckland




596 posts

Ultimate Geek
+1 received by user: 25


  Reply # 716225 13-Nov-2012 10:33
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same problem here, however some sites seem unaffected and others im getting dialup speed.  Trying to download drivers from hp at < 8kb/s, while winrar from rarlabs.com downloaded at around 250kb/s.

edit: Henderson area.

23 posts

Geek


  Reply # 716233 13-Nov-2012 10:50
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I'm affected by this too... Location Te Atatu.

I fix stuff!
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Vocus
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  Reply # 716255 13-Nov-2012 11:25
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Hi Guys

Henderson area should be resolved now. Can you check and give some feedback

Sorry for the inconvenience


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Ultimate Geek
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  Reply # 716259 13-Nov-2012 11:31
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Sounds like a congested link between west Auckland and the north shore datacenter.




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Nebukadnessar


318 posts

Ultimate Geek
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  Reply # 716268 13-Nov-2012 11:43
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Issue seems to be resolved here in CHCH, getting 1.3MB/s again.

596 posts

Ultimate Geek
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  Reply # 716279 13-Nov-2012 11:58
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No auth now. still got dsl sync though. using 3g to post this

I fix stuff!
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Uber Geek
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Vocus
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  Reply # 716280 13-Nov-2012 11:59
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Nebbie: Sounds like a congested link between west Auckland and the north shore datacenter.


No, looks like an issue with one of our customer terminiation devices (BNG's).

We have vendors investigating. We moved customers over to the redundant node to resolve.

596 posts

Ultimate Geek
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  Reply # 716283 13-Nov-2012 12:03
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working again now

23 posts

Geek


  Reply # 716291 13-Nov-2012 12:14
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Better, but not as fast as it was before.

455 posts

Ultimate Geek
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  Reply # 716306 13-Nov-2012 12:38
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gareth41: No auth now. still got dsl sync though. using 3g to post this

Congested BNG usually wont cause no PPP issue just slow throughput..... might want to give Orcon a call.... possibly incorrect password in the router.




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Nebukadnessar




224 posts

Master Geek
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  Reply # 716350 13-Nov-2012 13:16
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Just did a speed test and everything seems back to normal, thanks Orcon for sorting it :)




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