Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1967 posts

Uber Geek
+1 received by user: 179

Trusted
Subscriber

Topic # 111923 19-Nov-2012 21:21 Send private message

I've been away overseas for a week and have come home to no phone and Internet (using Orcon Genius Lite), apparently it stopped working two days ago.

Resets have done nothing, and I have opened a support ticket with Orcon, who weren't able to fix it from their end over the phone.

Checking the usage log, on 13th November it shows 111 reconnections, followed by 16 the following day.

I would maybe get one or two a week, never had that many in one day before, would this possibly suggest a problem with the modem itself?

The ADSL sync light is on, but it just won't authenticate and no amount of port resets have changed anything so far.




MacBook Pro 15" w/ Retina Display (2013) | iPad Air 2 Wi-Fi+4G 128GB (Gold) | iPhone 6S Plus 64GB (Gold) | Apple TV (4th Generation) | Apple Watch Series 2 (42mm Space Grey)


Create new topic
232 posts

Master Geek
+1 received by user: 33

Trusted
Orcon

  Reply # 719991 20-Nov-2012 11:08 Send private message

Hi there,

My apologies for the disruption.

Have you had a fault lodged with our engineers for this (not submitting a ticket online)? If not, contact the team again on 0800 13 14 15 as soon as possible so we can get them onto it.

Cheers,

Cam



1967 posts

Uber Geek
+1 received by user: 179

Trusted
Subscriber

  Reply # 719997 20-Nov-2012 11:21 Send private message

Hi Cam,

I called first thing yesterday morning and it was referred to the tech team. Still not working as of 11.20am today, but I understand there's a three working day turnaround time?




MacBook Pro 15" w/ Retina Display (2013) | iPad Air 2 Wi-Fi+4G 128GB (Gold) | iPhone 6S Plus 64GB (Gold) | Apple TV (4th Generation) | Apple Watch Series 2 (42mm Space Grey)


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National AI group launching next month
Posted 25-May-2017 09:54


New Zealand Digital Future, according to tech companies
Posted 25-May-2017 09:51


New Microsoft Surface Pro delivers outstanding battery life, performance
Posted 25-May-2017 09:34


Garmin VIRB 360 brings immersive 360-degree 5.7K camera experience
Posted 25-May-2017 09:30


Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.