Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


gjm



733 posts

Ultimate Geek
+1 received by user: 90


Topic # 112203 30-Nov-2012 08:49
Send private message

My workmate is banging her head against the wall trying to get her Orcon home connection sorted out. Currently getting jetstream (like 512k or less) speeds at her house. Has logged multiple faults and keeps getting told different things from different people.

Is anyone from Orcon able to help as this is affecting her ability to VPN to work from home. She has done all the trouble shooting steps that different people have told her to do but still no luck.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 725011 30-Nov-2012 08:53
Send private message

Where does your friend live what are the modem stats?

BDFL - Memuneh
59054 posts

Uber Geek
+1 received by user: 10337

Administrator
Trusted
Geekzone
Subscriber

  Reply # 725013 30-Nov-2012 08:56
Send private message

1.Is the modem using the latest firmware?
2.What's the modem?
3.Is she using WiFi or ethernet?
4.Where does she live?
5.Report modem stats here
6.Does the house have a master filter installed?




 
 
 
 


gjm



733 posts

Ultimate Geek
+1 received by user: 90


  Reply # 725020 30-Nov-2012 09:20
Send private message

Lives in Mt Eden, shared house with multiple lines in to multiple flats. Chorus tech came out to do some work on another line into a different part of the house and since then speed as been pretty much unusable. Previously it was around 6m down.

Orcon genius is being used, dont have stats sorry. I realise speed can be greatly affected by internal wiring (have had coffeebaron install master splitter for me at my house) but seems strange coincidence.

I guess my point is she has called Orcon multiple times, done everything they asked, been told different stuff by different people and seems to not be able to make any progress using the normal channels hence my post here.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

BDFL - Memuneh
59054 posts

Uber Geek
+1 received by user: 10337

Administrator
Trusted
Geekzone
Subscriber

  Reply # 725021 30-Nov-2012 09:22
Send private message

Would be good to have the stats but if Chorus has been around doing maintenance work, yes, coincidences can lead to someone doing something wrong there...




Fully Operational
3343 posts

Uber Geek
+1 received by user: 1088

Trusted
Vocus
Subscriber

  Reply # 725023 30-Nov-2012 09:26
Send private message

gjm: Lives in Mt Eden, shared house with multiple lines in to multiple flats. Chorus tech came out to do some work on another line into a different part of the house and since then speed as been pretty much unusable. Previously it was around 6m down.

Orcon genius is being used, dont have stats sorry. I realise speed can be greatly affected by internal wiring (have had coffeebaron install master splitter for me at my house) but seems strange coincidence.

I guess my point is she has called Orcon multiple times, done everything they asked, been told different stuff by different people and seems to not be able to make any progress using the normal channels hence my post here.


Sorry to hear this, ask your friend if they can flick an email to socialmedia@team.orcon.net.nz with their Orcon username, and ticket number (if they got one) so that we can follow this up for them and find out what's happening.  Thanks!

gjm



733 posts

Ultimate Geek
+1 received by user: 90


  Reply # 725043 30-Nov-2012 10:04
Send private message

ok thanks, I will pass that on.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  Reply # 725875 2-Dec-2012 21:07
Send private message

gjm: Chorus tech came out to do some work on another line into a different part of the house and since then speed as been pretty much unusable.


I have had that happen to me before tech working down the road and sync speed is suddenly half what it used to be aswell as the tech working two houses down same thing happened I'm afraid to have to say it but some of the techs that Chorus employ are nothing but monkeys in overalls best tech I ever had at my place was a guy from england

gjm



733 posts

Ultimate Geek
+1 received by user: 90


  Reply # 725941 3-Dec-2012 07:55
Send private message

Yup, Chorus tech came out on Sat and fixed it up...everything working now. I guess Chorus is no different to any company...you have good people and you have bad people.




[Amstrad CPC 6128: 128k Memory: 3 inch floppy drive: Colour Screen]

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31


Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.