Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




767 posts

Ultimate Geek
+1 received by user: 19


Topic # 112287 3-Dec-2012 22:50
Send private message

I have had nothing but disconnections on my Orcon Genius Line all this evening. I have had to reboot at least 5 times since I got home at 8:45pm
Have rung Orcon 4-5 times and sent in a support message via web site.
I am hoping that it will stay up long enough for me to send this message.
Support do not seem to know what is wrong but is anyone else have problems with Broadband tonight especially in the Bronws Bay area.






Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"
Samsung Galaxy SIV rooted
Asus Nexus Tablet 7.0
Speedtest


Create new topic
70 posts

Master Geek


  Reply # 726540 3-Dec-2012 23:28
Send private message

I am not in Browns Bay area, I am in West Auckland, but Orcon has been particularly stable and speeds are fast here.  Hope your issue gets sorted out soon.

xpd

Runnin' and Gunnin'
8073 posts

Uber Geek
+1 received by user: 1011

Mod Emeritus
Trusted
Subscriber

  Reply # 726590 4-Dec-2012 08:38
Send private message

What version of firmware are you on ?




XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258

 

Internet provided by : Voyager - VDSL 68/13  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


 
 
 
 




767 posts

Ultimate Geek
+1 received by user: 19


  Reply # 726592 4-Dec-2012 08:43
Send private message

No idea at momnetbut I had  a series of disconnects (about one per day ) a couple of weeks ago and mentioned it on here and one of Orcon's techs replied that he had upgraded my firmware and see how it goes.
I must admit it seemed better for the next 10 days but last nights was just diabolical. I was trying to do some updates to a web site and everytime I updated a page it would crash before I could save. I gave up in the end.
There has to be a reason for so may crashes in  one night but I have no way of determining just wish I could get a more reliable system. I would switch to fibre (I have two fibre runs outside my gate) but Orcon dont seem to be able to connect me to it.
But then would fibre be any better.
I also wonder about my Genius. Before I switched from Orcon broadband to the Genius phone system it seemed much more stable. I dont remember any disconnects before genius but that may be unrelated


xpd: What version of firmware are you on ?




Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"
Samsung Galaxy SIV rooted
Asus Nexus Tablet 7.0
Speedtest


19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 726594 4-Dec-2012 08:48
Send private message

Have you done a basic isolation test?



767 posts

Ultimate Geek
+1 received by user: 19


  Reply # 726595 4-Dec-2012 08:49
Send private message

Not sure what you mean by a basic isolation test please explain?

johnr: Have you done a basic isolation test?




Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"
Samsung Galaxy SIV rooted
Asus Nexus Tablet 7.0
Speedtest


Fully Operational
3275 posts

Uber Geek
+1 received by user: 1065

Trusted
Vocus
Subscriber

  Reply # 726622 4-Dec-2012 09:29
Send private message

Hi,

Sorry to hear you're having problems.  We're not aware of any issues affecting Browns Bay over the last couple of days, so this is likely to be an issue isolated to your connection.  Could be a line fault, modem fault or house wiring, but it's impossible to tell without doing all the troubleshooting.

Please log a case with our helpdesk so they can investigate.

Cheers,

Dan



767 posts

Ultimate Geek
+1 received by user: 19


  Reply # 726623 4-Dec-2012 09:31
Send private message

I have logged a call and also made 4-5 phone calls last night.
I am waiting to see how it performs today. Not likely to be a wiring fault IO am not suing house phone wiring but have a separate line from my place to exchange.
Will wait and see how it goes
ubergeeknz: Hi,

Sorry to hear you're having problems.  We're not aware of any issues affecting Browns Bay over the last couple of days, so this is likely to be an issue isolated to your connection.  Could be a line fault, modem fault or house wiring, but it's impossible to tell without doing all the troubleshooting.

Please log a case with our helpdesk so they can investigate.

Cheers,

Dan




Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"
Samsung Galaxy SIV rooted
Asus Nexus Tablet 7.0
Speedtest


Fully Operational
3275 posts

Uber Geek
+1 received by user: 1065

Trusted
Vocus
Subscriber

  Reply # 726628 4-Dec-2012 09:42
Send private message

ronw: I have logged a call and also made 4-5 phone calls last night.
I am waiting to see how it performs today. Not likely to be a wiring fault IO am not suing house phone wiring but have a separate line from my place to exchange.
Will wait and see how it goes
ubergeeknz: Hi,

Sorry to hear you're having problems.  We're not aware of any issues affecting Browns Bay over the last couple of days, so this is likely to be an issue isolated to your connection.  Could be a line fault, modem fault or house wiring, but it's impossible to tell without doing all the troubleshooting.

Please log a case with our helpdesk so they can investigate.

Cheers,

Dan


If you've not heard back by this afternoon, flick me a PM with your username and preferably ticket #, and I'll follow it up for you.  Cheers.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

NotPetya ransomware attack, New Zealand view
Posted 28-Jun-2017 15:07


Security concerns reach new peak, Unisys Security Index
Posted 27-Jun-2017 14:11


Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.