Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


760 posts

Ultimate Geek
+1 received by user: 243

Trusted
Subscriber

Topic # 112860 24-Dec-2012 09:47
Send private message

This is fairly amusing.  We switched to Orcon a few months ago after being with <OLDISP> for many years, and at the time migrated to a gmail address for our mail email, so as to be ISP-neutral wrt email.

Time passes, everything seems fine.

Until today!!  Apparently GMAIL has decided that my Orcon monthly bill is SPAM because "lots of messages from orcon.net.nz are spam".



This posting isn't meant to be a dig at Orcon; or Gmail; I'm sure both are trying their best with SPAM etc.  However, it is an attempt to let one of the Orcon geekzoner's who can do "something" about it to know there is a problem, and perhaps they should work with Google to ensure their bills are actually delivered and not auto-spam-binned.

Merry Christmas!

Filter this topic showing only the reply marked as answer Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 736793 24-Dec-2012 09:52
Send private message

This could happen when Gmail users report advertising / marketing from Orcon as SPAM so then Gmail will start treating it as SPAM,

The only time email should be reported as SPAM is when it's clearly SPAM and not advertising / marketing from a company they have / had services with

John

6312 posts

Uber Geek
+1 received by user: 293

Trusted
Subscriber

  Reply # 736795 24-Dec-2012 09:57
Send private message

Hi, this happens all the time, if a few thousand other gmail users who get sick of emails from the same Orcon address hit the spam button then the metrics end up doing this. There is a filter setting ie create a filter for the sender address and there is a filter option to never mark this as spam.

Cyril



760 posts

Ultimate Geek
+1 received by user: 243

Trusted
Subscriber

  Reply # 736801 24-Dec-2012 10:39
Send private message

Hi John/Cyril,

Absolutely agree with both your comments; as I stated, the intent was that someone from Orcon would see this post and then get an internal dialog with Google going to get the filter re-trained.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 736804 24-Dec-2012 10:50
Send private message

And when it happens next time? Could turn into ground hog day



760 posts

Ultimate Geek
+1 received by user: 243

Trusted
Subscriber

  Reply # 736806 24-Dec-2012 10:59
Send private message

johnr: And when it happens next time? Could turn into ground hog day


Well, *I* haven't marked my own bill as SPAM.  I'm not entirely current with the latest technologies involved, but I would have thought that between Google and Orcon there could be some form of SMTP verification or whitelisting or <insert technology of choice>.

Not an expert (any more, sadly, those days were a few years ago); just a highly opinionated customer...  :-)

(That was supposed to be a joke, just to clarify!)

---
Happy Christmas or other religious-festival-of-choice.  If Agnostic, then enjoy your day off anyway.

3032 posts

Uber Geek
+1 received by user: 466

Trusted
Subscriber

  Reply # 737072 25-Dec-2012 08:43
Send private message

It doesn't say that messages from this sender are usually spam, it says messages from the domain orcon.net.nz are frequently spam. Remember, all Orcon customers have emails @orcon.net.nz, same as the Orcon generic emails such as support, bills, and so on (specific staff are @team.orcon.net.nz).

Coupled with the fact that Orcon used to provide free emails to anyone who signed up for one - in the same domain as their corporate emails - and it's no surprise that they have some shady individuals sending email.

1916 posts

Uber Geek
+1 received by user: 374

Subscriber

  Reply # 737685 27-Dec-2012 13:23
Send private message

Yes, my latest bill was in the gmail spam folder as well. The prev ones weren't.

Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.