Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1 post

Wannabe Geek


Topic # 113291 12-Jan-2013 10:49
Send private message

Yesterday (Jan.11) I called to give 30 days notice that I would be cancelling my account with Orcon. I specifically told the agent to make sure the internet was not disconnected until Feb.10 and she reassured me that it would.

Well, what happened last evening (Jan. 11)? My internet was disconnected and now I have to re activate my account which could take up to a week! I called and spoke to tech-support - of course accounts is not open late - and they could not do anything as provisioning was closed for the weekend.

The fact that the tech-support - if you can call it that - does not have immediate communication with the accounts department is insane.  My internet was disconnected at the flick of a switch - how the hell can it not be re-activated in the same manner?

This is unacceptable service. I have had a number of other issues with Orcon and am utterly disgusted with how the business is run.

Create new topic
227 posts

Master Geek
+1 received by user: 26


  Reply # 744114 13-Jan-2013 16:41
Send private message

A lot the frustration stems from the fact that you ring "tech support" and they are just overseas call takers, and with limited ability to do anything useful.
I have managed to get through to second level support support, and they were much more useful.

7703 posts

Uber Geek
+1 received by user: 748

Subscriber

  Reply # 744356 14-Jan-2013 08:44
Send private message

Did they cancel your email address as well?? I'm going to do the same thing (30 days notice) middle of the month and move to Telecom..




Regards,

Old3eyes


 
 
 
 


254 posts

Ultimate Geek
+1 received by user: 57

Trusted
Orcon

  Reply # 744389 14-Jan-2013 10:13
Send private message

Hi there,

This is concerning, it sounds as though there was some form of human error when the order was entered. My sincere apologies for any inconvenience here.

I'm afraid the process for getting you reconnected is not as quick as getting a disconnection order completed however if you can email me (socialmedia@team.orcon.net.nz) with your account details I would be happy to push this along for you.

old3eyes: Did they cancel your email address as well?? I'm going to do the same thing (30 days notice) middle of the month and move to Telecom..


The @orcon.net.nz email addresses are provided free for life, we never cancel these. If there is anything I can do to encourage you to stay on board please feel free to email me as well!

Cheers,

Cam

7703 posts

Uber Geek
+1 received by user: 748

Subscriber

  Reply # 744406 14-Jan-2013 10:55
Send private message

bameron: Hi there,

This is concerning, it sounds as though there was some form of human error when the order was entered. My sincere apologies for any inconvenience here.

I'm afraid the process for getting you reconnected is not as quick as getting a disconnection order completed however if you can email me (socialmedia@team.orcon.net.nz) with your account details I would be happy to push this along for you.

old3eyes: Did they cancel your email address as well?? I'm going to do the same thing (30 days notice) middle of the month and move to Telecom..


The @orcon.net.nz email addresses are provided free for life, we never cancel these. If there is anything I can do to encourage you to stay on board please feel free to email me as well!

Cheers,

Cam


Hi Cam.

As a 12 year user of Orcon I would love to stay on board but 30 Gig is not enough and I don't want the Orcon fone service so i guess I will have to move....




Regards,

Old3eyes


455 posts

Ultimate Geek
+1 received by user: 26

Trusted

  Reply # 744564 14-Jan-2013 14:34
Send private message

I've noticed that of late cancellation seem to happen in a flash however new signup's seem to take forever..... funny that if its a port waiter exchange then I can understand but half the time its not.




---------------------------------------------------------------
Nebukadnessar


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.