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Topic # 113862 30-Jan-2013 13:23
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Is there a large outage with Orcon?

I haven't been able to get an Genius ADSL connection since Saturday (5 days) and after a second phone call for help have been told by the tech support that my ADSL connection is part of a larger problem with no time frame on when it will be fixed. There is nothing showing on the Network Status page and I have recently had work done to move a jack point so I'm not sure what's happening.

Does anyone else have the same problem?



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  Reply # 753246 30-Jan-2013 13:24
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Where are you?



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  Reply # 753248 30-Jan-2013 13:25
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I'm in Springfield, Rotorua.

 
 
 
 


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  Reply # 753249 30-Jan-2013 13:29
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Our office in Rotorua city use Orcon ADSL (not Genius) and they've had no issues.

Do you get any connection at all ? Do the logs show any errors ? Are you getting DSL sync ?




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  Reply # 753250 30-Jan-2013 13:30
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Hi,

Are you able to PM me with your account name?  Then I can check if you're affected by a current known outage or not and follow up accordingly.

Regards

Dan

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  Reply # 753252 30-Jan-2013 13:35
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ubergeeknz: Hi,

Are you able to PM me with your account name?  Then I can check if you're affected by a current known outage or not and follow up accordingly.

Regards

Dan


If there is a current known outage (anywhere, anytime) , wouldnt it be best to put it on the network status page....  then saves these sorts of posts :)




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  Reply # 753253 30-Jan-2013 13:35
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There's no DSL connection. The Genius modem flashes Blue for a short while (trying to sync?) and then goes a solid pink colour for a while (failed?) before repeating. The modem's wireless and wired connections work.

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  Reply # 753254 30-Jan-2013 13:37
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xpd:
ubergeeknz: Hi,

Are you able to PM me with your account name?  Then I can check if you're affected by a current known outage or not and follow up accordingly.

Regards

Dan


If there is a current known outage (anywhere, anytime) , wouldnt it be best to put it on the network status page....  then saves these sorts of posts :)


There are dozens every day which generally affect only a very small number of subscribers.  It would be impractical to do so.

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  Reply # 753255 30-Jan-2013 13:38
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NotReally: There's no DSL connection. The Genius modem flashes Blue for a short while (trying to sync?) and then goes a solid pink colour for a while (failed?) before repeating. The modem's wireless and wired connections work.


There was an issue yesterday with Telecoms BUBA service, which might have confused things.

Sounds like you have a line fault however if you haven't got Sync. I suggest calling the helpdesk back and getting a fault open.

Sorry for the inconvenience.





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  Reply # 753261 30-Jan-2013 13:50
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Thanks. I have rung support back (answered first ring!) and they want to try a hard reset first. I this doesn't work then I will log a line fault.



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  Reply # 753994 31-Jan-2013 16:38
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Big thanks to Orcon for organising a guy from Chorus (also big thanks) to come and fix the line the very next day! All good now and back to full speed. Cheers guys.

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