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4 posts

Wannabe Geek


  Reply # 795616 9-Apr-2013 13:33
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aros71:
quentinreade: We added more bandwidth Friday, and while this has made some difference, it appears this still wasn’t enough.

We are in the process of getting more – and are just as keen as you to see this in place. Sorry for the delays in getting this.


Thanks for that update.

I've noticed a major slowdown in int'l traffic but I'm on the 30/10 unlimited data fibre plan. I'd heard from somewhere unofficial that Orcon maintain two bandwidth pools - one for the capped plans and one for the unlimited.

Is this true? And if so, is the current bottleneck in traffic affecting both bandwidth pools, or just the unlimited one?

Biggest user in my house is my 11yo daughter with youtube. I can just limit her on that then happily go to the 60GB plan .... before I do that however I'll need your help - your answer to this Q will be my decider.

Thanks!


Hello aros71.

I am not a representative of Orcon but the current issue is on BOTH pools. I am on the DSL plan (200GB) and am experiencing the same issues as everyone else. When asking Orcon why my PAID data chunk was not being delivered I got a copy paste of the info found online saying throttling can happen.

I have been a customer just short of ten years and would hate to have to change ISP's. Hopefully this issue is addressed soon.

70 posts

Master Geek
+1 received by user: 53


  Reply # 795744 9-Apr-2013 17:24
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Flippynz:
aros71:
quentinreade: We added more bandwidth Friday, and while this has made some difference, it appears this still wasn’t enough.

We are in the process of getting more – and are just as keen as you to see this in place. Sorry for the delays in getting this.


Thanks for that update.

I've noticed a major slowdown in int'l traffic but I'm on the 30/10 unlimited data fibre plan. I'd heard from somewhere unofficial that Orcon maintain two bandwidth pools - one for the capped plans and one for the unlimited.

Is this true? And if so, is the current bottleneck in traffic affecting both bandwidth pools, or just the unlimited one?

Biggest user in my house is my 11yo daughter with youtube. I can just limit her on that then happily go to the 60GB plan .... before I do that however I'll need your help - your answer to this Q will be my decider.

Thanks!


Hello aros71.

I am not a representative of Orcon but the current issue is on BOTH pools. I am on the DSL plan (200GB) and am experiencing the same issues as everyone else. When asking Orcon why my PAID data chunk was not being delivered I got a copy paste of the info found online saying throttling can happen.

I have been a customer just short of ten years and would hate to have to change ISP's. Hopefully this issue is addressed soon.


Up untill a week ago I was on a paid orcon plan like you. After 6 months of attrocious performance and a lack of responces from support calls I left to snap who give me more data for a smaller price and more reliable speed. I was told by Orcon I have to pay for a months notice however I might write in and dispute that considering the performance I've had and the lack of responce from their support line.

 
 
 
 


4 posts

Wannabe Geek


  Reply # 795750 9-Apr-2013 17:34
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charliebrownnz:
Flippynz:
aros71:
quentinreade: We added more bandwidth Friday, and while this has made some difference, it appears this still wasn’t enough.

We are in the process of getting more – and are just as keen as you to see this in place. Sorry for the delays in getting this.


Thanks for that update.

I've noticed a major slowdown in int'l traffic but I'm on the 30/10 unlimited data fibre plan. I'd heard from somewhere unofficial that Orcon maintain two bandwidth pools - one for the capped plans and one for the unlimited.

Is this true? And if so, is the current bottleneck in traffic affecting both bandwidth pools, or just the unlimited one?

Biggest user in my house is my 11yo daughter with youtube. I can just limit her on that then happily go to the 60GB plan .... before I do that however I'll need your help - your answer to this Q will be my decider.

Thanks!


Hello aros71.

I am not a representative of Orcon but the current issue is on BOTH pools. I am on the DSL plan (200GB) and am experiencing the same issues as everyone else. When asking Orcon why my PAID data chunk was not being delivered I got a copy paste of the info found online saying throttling can happen.

I have been a customer just short of ten years and would hate to have to change ISP's. Hopefully this issue is addressed soon.


Up untill a week ago I was on a paid orcon plan like you. After 6 months of attrocious performance and a lack of responces from support calls I left to snap who give me more data for a smaller price and more reliable speed. I was told by Orcon I have to pay for a months notice however I might write in and dispute that considering the performance I've had and the lack of responce from their support line.


I will also be moving to snap, after a wonderful marketing speech from user noc, unless the issue is resolved or the capped users are treated fairly (ie full speeds).

I cringe at the thought of having to change email contacts on 9+ years worth of online services/email lists AFAIK I will lose the email?. I have NEVER had an issue with Orcon's service until this oversubscription issue (or what ever they want to call it) occurred. But hey the change might be for the better as I bet there will be no official explanation or refunds.

However what happens when everyone jumps ship from Orcon and sinks the Snap network!!!  :P

455 posts

Ultimate Geek
+1 received by user: 26

Trusted

  Reply # 795756 9-Apr-2013 17:51
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Flippynz: I have NEVER had an issue with Orcon's service until this oversubscription issue (or what ever they want to call it) occurred.


It's actually DDOS attacks, happening to many ISP's. It might happen on Snap soon!
Smaller ISP's it will be worse as they will have less bandwidth and thus higher risk for link saturation when a DDOS attack hits.

So "what ever they want to call it" is called an DDOS attack designed to do exactly this slow down or stop a network for running normally. sadly the way to fix it is block the subscriber. So you punish the end user for being attacked... sadly its the most effective way to stop DDOS attacks affecting all users.




---------------------------------------------------------------
Nebukadnessar


70 posts

Master Geek
+1 received by user: 53


  Reply # 795765 9-Apr-2013 18:17
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Nebbie:
Flippynz: I have NEVER had an issue with Orcon's service until this oversubscription issue (or what ever they want to call it) occurred.


It's actually DDOS attacks, happening to many ISP's. It might happen on Snap soon!
Smaller ISP's it will be worse as they will have less bandwidth and thus higher risk for link saturation when a DDOS attack hits.

So "what ever they want to call it" is called an DDOS attack designed to do exactly this slow down or stop a network for running normally. sadly the way to fix it is block the subscriber. So you punish the end user for being attacked... sadly its the most effective way to stop DDOS attacks affecting all users.


This has been going on for over six months. And it is not just the network performance that ground my gears, it was the lack of visibility given when I email or rang them with an issue. There was an orcon only xbox live outage about 6 weeks ago and I spent hours working on my modem settings untill I logged into geekzone only to find everyone else had the same issue. And to top it off Orcon never mentioned it on their support page. I called the support desk a few times reporting slow speeds and had no meaningfull answers - I was sent a program to run that would log my network performance so I could send them the results which I did and I didn't hear back from them. Then 3 days later my speed was back to normal.  Other times I rung I was told the issue was on my side - only to log in here and see others having the same issue.

I was with orcon for a few years and was really happy with their performance and service untill around the time they released the unlimited plan (which I didn't sign up with). Orcon have really dropped the ball. I find the people I have dealt with are good and do their best, I just think there is something systemically wrong within their operations now. I wouldn't be surprised if Orcon's unlimited plan goes the way of Telecom's "Big Time" plan.

1828 posts

Uber Geek
+1 received by user: 215
Inactive user


  Reply # 795816 9-Apr-2013 20:06
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Sounddude:
Oriphix:
Athlonite:
MadEngineer: +1 vote this post if reading this thread has influenced your decision to sign up with Orcon

seeing that a few have suggested that already


It's certainly not made me want to go out and recommend them to anyone that's for sure and that's still after I received the news letter from TrueNet on the monthly Internet speed in NZ which can be found here

https://www.truenet.co.nz/articles/march-monthly-report


wait what? it says Orcon is still the fastest according to that report. Mmmm looks fishy.


Time to read the fineprint :-)

Truenet only measure speeds nationally to national sites.

Nothing fishy about it.




actually they do do international tests ..... From their fine print

File downloads using the CURL command - these include:
1: A random file download to test Throughput. eg the download speed of software updates or other commonly used files
2: The same file uploaded to test upload speed (opposite direction to 1) eg saving a file on a work server, or sending an email
3:A similar random file downloaded from our International site measuring non-cached download

Also, URL Downloads using the WGET command, these include;
1: The time taken to download our standard onshore webpage
2:A copy of the same website above located offshore for international comparisons.
3: Other websites as selected for study purposes - eg Banks


506 posts

Ultimate Geek
+1 received by user: 28


  Reply # 795825 9-Apr-2013 20:25
One person supports this post


I cringe at the thought of having to change email contacts on 9+ years worth of online services/email lists AFAIK I will lose the email?.


Orcon emails are free for life. :)
You can still use it with out being a customer.

1495 posts

Uber Geek
+1 received by user: 368


  Reply # 795836 9-Apr-2013 20:53
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Regarding truenet, it certainly makes me question their results when orcon have been performing so poorly.

1375 posts

Uber Geek
+1 received by user: 131


  Reply # 795846 9-Apr-2013 21:01
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MadEngineer: Regarding truenet, it certainly makes me question their results when orcon have been performing so poorly.


telstraclear cable has always appeared well in truenet results, but in real usage i've found it slow especially browsing during evenings.


1495 posts

Uber Geek
+1 received by user: 368


  Reply # 795853 9-Apr-2013 21:27
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Have you requested a probe? They're great as you get performance graphs of your own connection.

153 posts

Master Geek
+1 received by user: 2


  Reply # 797539 11-Apr-2013 07:53
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Well, I've been an Orcon customer since Friday last week and I've already "enjoyed" the dubious experience of the sub-mb download speeds from about 9pm onwards!! I've faithfully lodged an email of displeasure with Orcon, so far without acknowledgement.

I shall drop them another email this morning just in case my previous ones have (inconveniently for me) ended up in their "spam" folder.

I'll give it another few days before returning to grandma Telecom like a repentent runaway 4-year-old

1495 posts

Uber Geek
+1 received by user: 368


  Reply # 797956 11-Apr-2013 18:53
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you'll get a reply 7 working days later, then a reply to the second with no acknowledgement of the first the following day.

110 posts

Master Geek
+1 received by user: 1


  Reply # 797958 11-Apr-2013 18:55
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Look at this nonsense - less than a megabit downstream from Telstra in Sydney, when it's typically coming in at over 13Mb/s.

Latency is up 10+ ms, but upstream is basically normal.



For shame...

353 posts

Ultimate Geek
+1 received by user: 11


  Reply # 797962 11-Apr-2013 19:00
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I had amazing performance during the early day, but wow! it's slow now!













doublehell: Look at this nonsense - less than a megabit downstream from Telstra in Sydney, when it's typically coming in at over 13Mb/s. 

Latency is up 10+ ms, but upstream is basically normal.



For shame...




 

1495 posts

Uber Geek
+1 received by user: 368


  Reply # 797978 11-Apr-2013 19:06
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^ ditto:




noticed how the results vary heavily depending on which test server around the 6 test sites you use in Sydney?

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