Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | ... | 49
1564 posts

Uber Geek
+1 received by user: 398


  Reply # 880718 18-Aug-2013 20:28
Send private message

anyone finding google rather slow atm?

as a home page it takes a while to open initially, then the content slowly loads

other sites are normal

61 posts

Master Geek
+1 received by user: 3


  Reply # 880932 19-Aug-2013 11:39
Send private message

Another Orcon Fibre 30Mbps Unlimited user here, started May 2013.

Here's my international speeds story:

May: 30Mbps truly unlimited on all traffic
June: 8Mbps per international connection
July-August: 1.5Mbps per international connection

We got this plan mostly to be able to stream 10Mbps+ bitrate HD IPTV channels that we're subscribed to.
Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.

If you want to lodge a support case, they will generically ask you to unplug the modem, plug it back and try again. What a farce!
At least they're not complaining about exceeding their fair use policy hitting 1TB+ pm. I guess that's something for NZ standards.

I hope another ISP offers competitive unlimited fibre plans soon.

124 posts

Master Geek
+1 received by user: 3


  Reply # 880935 19-Aug-2013 11:43
Send private message

toaster: Another Orcon Fibre 30Mbps Unlimited user here, started May 2013.

Here's my international speeds story:

May: 30Mbps truly unlimited on all traffic
June: 8Mbps per international connection
July-August: 1.5Mbps per international connection

We got this plan mostly to be able to stream 10Mbps+ bitrate HD IPTV channels that we're subscribed to.
Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.

If you want to lodge a support case, they will generically ask you to unplug the modem, plug it back and try again. What a farce!
At least they're not complaining about exceeding their fair use policy hitting 1TB+ pm. I guess that's something for NZ standards.

I hope another ISP offers competitive unlimited fibre plans soon.


And that's why I ignore their reply on facebook, all they say is ring our [stupid, useless] help desk. Gees, a 5 year old school girl can do that job. No one at Orcon actually being active to resolve the issues.

I fix stuff!
1663 posts

Uber Geek
+1 received by user: 330

Trusted
Vocus
Subscriber

  Reply # 880990 19-Aug-2013 13:27
Send private message


Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.


We don't do any traffic shaping of that kind. We only shape P2P traffic of international destinations at peak time, to prevent overloading.



124 posts

Master Geek
+1 received by user: 3


  Reply # 881011 19-Aug-2013 14:00
Send private message

Sounddude:

Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.


We don't do any traffic shaping of that kind. We only shape P2P traffic of international destinations at peak time, to prevent overloading.




Well maybe shape harder on peak hours, having a wife constantly complaining to me the internet is not working and made the wrong decision is not a happy life.

61 posts

Master Geek
+1 received by user: 3


  Reply # 881031 19-Aug-2013 14:46
Send private message

Sounddude:

Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.


We don't do any traffic shaping of that kind. We only shape P2P traffic of international destinations at peak time, to prevent overloading.




Well, I never use P2P, and I have a connection limit of 1.5Mbps on every type of international traffic. I have 4 months worth of bandwidth monitoring data that doesn't lie. Don't make me start posting the speedtest results.
My connection was truly unlimited for about 3 weeks since the beginning, then each international connection was suddenly limited to 8Mbps, for another 3 weeks or so, and since then it's been slow sailing at 1.5Mbps per international connection. The only way to maximise the bandwidth now is by using concurrent connections, which is rarely doable or practical.

If you're not imposing the connection limits, why are the limits so exact and constant? What is the reason that every non-NZ connection is limited to exactly 1.5Mbps then?

At least 1.5Mbps is enough for low-res skyping, so my wife doesn't complain that much. :)

I fix stuff!
1663 posts

Uber Geek
+1 received by user: 330

Trusted
Vocus
Subscriber

  Reply # 881038 19-Aug-2013 14:57
Send private message

variable:
Sounddude:

Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.


We don't do any traffic shaping of that kind. We only shape P2P traffic of international destinations at peak time, to prevent overloading.




Well maybe shape harder on peak hours, having a wife constantly complaining to me the internet is not working and made the wrong decision is not a happy life.


No need, we have plenty of bandwidth currently.

What is your support ticket number?

I fix stuff!
1663 posts

Uber Geek
+1 received by user: 330

Trusted
Vocus
Subscriber

  Reply # 881040 19-Aug-2013 14:57
Send private message


Well, I never use P2P, and I have a connection limit of 1.5Mbps on every type of international traffic. I have 4 months worth of bandwidth monitoring data that doesn't lie. Don't make me start posting the speedtest results.
My connection was truly unlimited for about 3 weeks since the beginning, then each international connection was suddenly limited to 8Mbps, for another 3 weeks or so, and since then it's been slow sailing at 1.5Mbps per international connection. The only way to maximise the bandwidth now is by using concurrent connections, which is rarely doable or practical.

If you're not imposing the connection limits, why are the limits so exact and constant? What is the reason that every non-NZ connection is limited to exactly 1.5Mbps then?

At least 1.5Mbps is enough for low-res skyping, so my wife doesn't complain that much. :)



What is your support ticket number?

Generally limitations like speed per connection is caused by packet loss. We don't do any shaping per connection.

124 posts

Master Geek
+1 received by user: 3


  Reply # 881056 19-Aug-2013 15:19
Send private message

Sounddude:
variable:
Sounddude:

Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.


We don't do any traffic shaping of that kind. We only shape P2P traffic of international destinations at peak time, to prevent overloading.




Well maybe shape harder on peak hours, having a wife constantly complaining to me the internet is not working and made the wrong decision is not a happy life.


No need, we have plenty of bandwidth currently.

What is your support ticket number?


I don't have a support ticket number and I don't understand how packet loss only happen during peak time though.

I fix stuff!
1663 posts

Uber Geek
+1 received by user: 330

Trusted
Vocus
Subscriber

  Reply # 881058 19-Aug-2013 15:20
Send private message


I don't have a support ticket number and I don't understand how packet loss only happen during peak time though.


Could be a number of things

124 posts

Master Geek
+1 received by user: 3


  Reply # 881060 19-Aug-2013 15:23
Send private message

Sounddude:

I don't have a support ticket number and I don't understand how packet loss only happen during peak time though.


Could be a number of things


Should I just ring your help desk for the sake of having a support ticket number? What should I tell them, the last thing I want to talk to is a stoned help desk representative telling me to restart my modem.

2511 posts

Uber Geek
+1 received by user: 935

Subscriber

  Reply # 881064 19-Aug-2013 15:33
Send private message

variable:
Should I just ring your help desk for the sake of having a support ticket number? What should I tell them, the last thing I want to talk to is a stoned help desk representative telling me to restart my modem.


Well, it's more likely to get looked at if you've raised it as a fault, than just hoping it will magicwork one day ;) Sure, many helpdesks will get you to do the very basics initially, but that's because some many people are just hopeless with this that they have to rule it out. Go through the pain of having to reboot your router, and when it's still broken, get the fault escalated.




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark

124 posts

Master Geek
+1 received by user: 3


  Reply # 881096 19-Aug-2013 16:18
Send private message

Inphinity:
variable:
Should I just ring your help desk for the sake of having a support ticket number? What should I tell them, the last thing I want to talk to is a stoned help desk representative telling me to restart my modem.


Well, it's more likely to get looked at if you've raised it as a fault, than just hoping it will magicwork one day ;) Sure, many helpdesks will get you to do the very basics initially, but that's because some many people are just hopeless with this that they have to rule it out. Go through the pain of having to reboot your router, and when it's still broken, get the fault escalated.


Okay, I will give them a ring on my mobile, not sure if anyone has rung the on VOIP and when asked to reboot model and lost the phone connection. LOL

677 posts

Ultimate Geek
+1 received by user: 27

Trusted

  Reply # 881341 20-Aug-2013 08:32
Send private message

variable:
Inphinity:
variable:
Should I just ring your help desk for the sake of having a support ticket number? What should I tell them, the last thing I want to talk to is a stoned help desk representative telling me to restart my modem.


Well, it's more likely to get looked at if you've raised it as a fault, than just hoping it will magicwork one day ;) Sure, many helpdesks will get you to do the very basics initially, but that's because some many people are just hopeless with this that they have to rule it out. Go through the pain of having to reboot your router, and when it's still broken, get the fault escalated.


Okay, I will give them a ring on my mobile, not sure if anyone has rung the on VOIP and when asked to reboot model and lost the phone connection. LOL


You don't have to call, you can raise a fault through This link You should get an email back with the ticket number that was assigned...






meat popsicle

1983 posts

Uber Geek
+1 received by user: 258

Subscriber

  Reply # 881496 20-Aug-2013 12:14
Send private message

variable: ...the last thing I want to talk to is a stoned help desk representative telling me to restart my modem.


I think that comment was a little off but I do agree that calling the Orcon support line and speaking to one of their overseas representatives is extremely painful at best.  Hopefully Orcon do address this one day.

1 | ... | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | ... | 49
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44


OPPO brings advanced technology to the smartphone market with new device
Posted 24-Jul-2018 09:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.