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1195 posts

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  Reply # 881899 20-Aug-2013 23:02
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variable: Should I just ring your help desk for the sake of having a support ticket number?


We have to identify you somehow before we can fix the issue.

There isn't any widespread issue that we are aware of and your experience isn't one we intend so you need to either raise a support ticket and let us know so that we can see who you are and your connection details, or pm me your account username or number.

I'm happy to help either way as are the other guys. Third option is to use the Beta tool in my signature, it will also email us a Ticket and send you back the reference number after it has guided you through some troubleshooting....




Regards FireEngine


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  Reply # 882114 21-Aug-2013 11:56
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Lets face facts Orcon is a poor ISP.     We need to stop complaining  and move to another ISP.  My connection was up and down today and probably still is at home, ( I was trying to watch a training video and after the 5th time in 20 minutes I had to just let it go) I am now at work with a great non Orcon connection. is  Orcon is just plain unreliable.  If you need something that is reliable run for the hills. 

One thing you can take to the bank is that if you needed your Orcon digital phone for  Health Alarm monitoring services etc , like old folk do,  you would be playing Russian roulette.  Except it would be like having 3 bullets in the 6 chamber gun not one.  That's how good  Orcon is.    It would not surprise me if the commerce commission fines them at some stage for selling one thing and delivering another.  




 
 
 
 


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  Reply # 882194 21-Aug-2013 14:28
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toaster:
Sounddude:

Suffice it to say that is impossible with the kind of traffic shaping Orcon has imposed limiting each international connection to 1.5Mbps.


We don't do any traffic shaping of that kind. We only shape P2P traffic of international destinations at peak time, to prevent overloading.




Well, I never use P2P, and I have a connection limit of 1.5Mbps on every type of international traffic. I have 4 months worth of bandwidth monitoring data that doesn't lie. Don't make me start posting the speedtest results.
My connection was truly unlimited for about 3 weeks since the beginning, then each international connection was suddenly limited to 8Mbps, for another 3 weeks or so, and since then it's been slow sailing at 1.5Mbps per international connection. The only way to maximise the bandwidth now is by using concurrent connections, which is rarely doable or practical.

If you're not imposing the connection limits, why are the limits so exact and constant? What is the reason that every non-NZ connection is limited to exactly 1.5Mbps then?

At least 1.5Mbps is enough for low-res skyping, so my wife doesn't complain that much. :)


I have had a similar issue on another ISP, thought it could not have been my issues but in the end it was a setting on my wireless NIC. Small amounts of packet loss can have similar effect
 

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  Reply # 882198 21-Aug-2013 14:30
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ptinson:
variable:
Inphinity:
variable:
Should I just ring your help desk for the sake of having a support ticket number? What should I tell them, the last thing I want to talk to is a stoned help desk representative telling me to restart my modem.


Well, it's more likely to get looked at if you've raised it as a fault, than just hoping it will magicwork one day ;) Sure, many helpdesks will get you to do the very basics initially, but that's because some many people are just hopeless with this that they have to rule it out. Go through the pain of having to reboot your router, and when it's still broken, get the fault escalated.


Okay, I will give them a ring on my mobile, not sure if anyone has rung the on VOIP and when asked to reboot model and lost the phone connection. LOL


You don't have to call, you can raise a fault through This link You should get an email back with the ticket number that was assigned...




I raised the ticket there yesterday and received no email back.

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  Reply # 882217 21-Aug-2013 15:20
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One thing you can take to the bank is that if you needed your Orcon digital phone for  Health Alarm monitoring services etc , like old folk do,  you would be playing Russian roulette.  Except it would be like having 3 bullets in the 6 chamber gun not one.  That's how good  Orcon is.    It would not surprise me if the commerce commission fines them at some stage for selling one thing and delivering another.  


We have always tried to be as clear as possible in our signup process that (from our FAQ for example): "Please note that Orcon Genius doesn’t work with monitored alarms, medical alarms, and other services that require a traditional home phone line. If the power goes out or if the modem has a fault, the phone service will not be able to work."

If you follow our website signup process you have to tick to accept the following: " I understand that monitored devices such as medical alert bracelets and monitored alarms won’t work on Orcon Genius." Similar is a mandatory part of the signup discussion with a sales agent.

Its a known limitation and not something that we hide at all.




Regards FireEngine


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  Reply # 882218 21-Aug-2013 15:22
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variable: I raised the ticket there yesterday and received no email back.


PM me your account details then please.




Regards FireEngine


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Master Geek
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  Reply # 882360 21-Aug-2013 19:12
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International Traffic has turned to crap again, I did 3 different location tests, only national traffic is normal.






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  Reply # 882374 21-Aug-2013 19:43
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60ms, 1ms jitter here, ufb

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  Reply # 882407 21-Aug-2013 20:32
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MadEngineer: 60ms, 1ms jitter here, ufb

Oh yeah me on UFB too, but it's more like Ultra F***ing Bullsh*t.

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  Reply # 882413 21-Aug-2013 20:56
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Hi variable, unsurprisingly Sydney ad Brisbane come via the Sydney link to NZ, what is your speed to the US like?

No ticket logged as far as I can see, did you use the website or call the Contact Centre?

Either way I will get the Team to call you Thursday to progress.




Regards FireEngine


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Master Geek
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  Reply # 882414 21-Aug-2013 20:59
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FireEngine: Hi variable, unsurprisingly Sydney ad Brisbane come via the Sydney link to NZ, what is your speed to the US like?

No ticket logged as far as I can see, did you use the website or call the Contact Centre?

Either way I will get the Team to call you Thursday to progress.


Well I used the link provided a few replies back. This link https://www.orcon.net.nz/support/request

cheers.

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Ultimate Geek
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  Reply # 882415 21-Aug-2013 21:00
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Oh wow.  Flashbacks from early this year.  Speeds like this to Australia are unacceptable.
Usually never drops below 27Mb/s Down for me, and low 40s ping.





 

124 posts

Master Geek
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  Reply # 882426 21-Aug-2013 21:04
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FireEngine: Hi variable, unsurprisingly Sydney ad Brisbane come via the Sydney link to NZ, what is your speed to the US like?

No ticket logged as far as I can see, did you use the website or call the Contact Centre?

Either way I will get the Team to call you Thursday to progress.


pretty bad.


To the states.


And of course it's fine in NZ


So, ringing help desk is going to be useless, because my physical connection is perfectly fine. It's more useful to complain here, so the actual techies from Orcon can see this problem straight away.

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  Reply # 882430 21-Aug-2013 21:14
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Looks disappointing.

124 posts

Master Geek
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  Reply # 882436 21-Aug-2013 21:17
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Martyn2011: Looks disappointing.


Tell me about it, my whole family is giving me sh*t about installing this Ultra F***ing Bullsh*t, I suffer almost every night because of this, life with Orcon sucks.

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